Question

【题目】阅读D篇，根据短文内容，将下面方框中的句子还原到文章当中，使短文内容完整。

请将答案编号涂卡。

Complain(抱怨) Politely

Not everything goes the way you want it to. You may go to a restaurant and order a nice meal. But your order is wrong or not cooked properly. You may buy a product that breaks the next day.

【1】However, if you speak angrily to people, they will become defensive(自卫的). Then they are less likely to help you. A more effective (有效的)way to get what you want is to stay calm.

Use polite language and a friendly tone of voice. Start with phrases such as, " I'm sorry to bother you, but. "or" Excuse me, but could you.?" For example, "I'm sorry to bother you, but I ordered potato soup, not vegetable, "Phrasing your complaint as a question also helps. 【2】Could you help me? I just bought this phone case yesterday, but it's cracked.”

【3】There is no faster way to make someone defensive than by blaming them. Use

the phrase.“ I know this isn't your fault, but…”or“There has been a misunderstanding.” 【4】Blaming people isn’t as important as getting a problem fixed!

There are honest mistakes, but at times someone may try to take advantage of you. In that case, don’t say "Hey! You're trying to cheat me! "Instead, use the phrase, "I understood that.." For example. "I understood that the service charge was included in the price. Then give the person a chance to answer.

If you don't get what you want with polite conversation, ask to speak to a manager or supervisor. 【5】.

A. When trying to comet a problem, don’t blame (责备)the person you re talking to.

B. People like to be asked rather than told!

C. But usually, you'll find that polite words and a smile will resolve a situation.

D. These kinds of experiences make you want to complain.

E. These phrases let people know you are only angry at the situation

Answer 1

【答案】

【1】D

【2】B

【3】A

【4】E

【5】C

【解析】本文介绍了没有礼貌的抱怨不会解决问题，要使用礼貌的语言和友好的语调来解决遇到的问题。

【1】根据短文的第一段But your order is wrong or not cooked properly. You may buy a product that breaks the next day.可知，订单错了或烹饪的不好吃。你购买的产品，次日坏了。这些都是发牢骚的原因。因此D. These kinds of experiences make you want to complain. 这些事情都会让你想抱怨，想发牢骚。因此本题选D。

【2】根据下文的句子Could you help me? I just bought this phone case yesterday, but it's cracked.可知，Could you help me? 是举例说明。怎样才是有礼貌的请求，而不是无礼貌的告知。因此上句应该用People like to be asked rather than told! 人们喜欢被有礼貌要求而不是无礼貌的被告知！故选B。

【3】本题可以根据同一词复现来做。在下文的句子中There is no faster way to make someone defensive than by blaming them.有blaming(责备)，那么选项中也应该有blame (责备)出现。所以选项A正确。

【4】根据上文的句子I know this isn't your fault, but…” or “There has been a misunderstanding.”可知，说这些话，是针对某一种场合，或就某一件事情感到愤怒。我们的目的是解决问题。故选E。

【5】根据选项可知，只剩下C了。那么我们来看看上句的意思是，如果你不想礼貌地交谈而得到你想要的东西，那么就找一位经理或主管来说事。句子But usually, you'll find that polite words and a smile will resolve a situation.中的but在这里表示转折。引起另一个话题。句意，但是在通常情况下，你会发现用礼貌的语言和微笑会解决你遇到的问题。根本不用找经理或主管。故本题选C。

这部分考题本是考查考生把握文章结构和文章思路的能力，但实际上解答此类题是对句子或短语、语法搭配或语义搭配的综合运用。空白处在文中的位置有3种，即段首、段中和段尾。根据英语短文的特点，主题句一般在段首或段尾，因而当空白处在段首出现时，此处考查考生掌握和概括短落大意的能力；空白处出现在句中时，则考查考生把握上下文之间意义联系的能力；空白处出现在段尾时，考查考生掌握和概括段落大意的能力，或是根据已读材料进行推理和判断的能力。

技巧点拨

解答补全短文题型时要注意：如果基础较好，可以快速浏览一遍原文，但不要精读;要注意选项的中心词和句子第一个词、填充处前后句子的大概意思和首尾词;要认真阅读空白处前后段或句子，但不要阅读其他段落;要注意代词的线索功能，比如空格后有It或是this，

那么空格处一定有一个单数物体或事件，同时还要关注上下文语义的起承转合等逻辑关系词，比如转折代表要寻找反义词，原因要寻找合理的解释等等。

解题时牢记下面的几个原则：

就近原则——在文章空白处的上下文中寻找解题的线索;

时间原则——出现时间、年代等词语时，要注意文章中的时间与选项中的时间的对应关系;

代词原则——因为指示代词指代前面的内容，所以一般不能作为段落的开头;

重复原则——根据语义走向一致的原则，往往上下文有重复的词是核心词。