¡ªCould you please hang out with me this afternoon?

¡ª______. I have to make a plan for Clean-Up Day.

A. Sorry, I couldn¡¯t B. Sorry, I can¡¯t

C. Sure, I can D. Sure, I could

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¡°I want this report before Sunday! Your deadline!¡± Robin, my boss, shouted at me as usual. On a Friday evening, that meant my weekend plans would be destroyed.

I was disappointed and upset. I couldn¡¯t go on with my work. I decided to leave for the day and come early to work on Saturday morning. What was worse, I couldn¡¯t get my car going. So I decided to take a taxi. As I got close to the road, I became more disappointed. Why always me? I had no reason to smile or be happy.

While I was waiting, I saw a little girl in a dirty and dusty shirt under a tiny roof(ÎÝéÜ) nearby. Her hair looked untidy. She was playing with a puppy on her lap. Puppy was a street dog just like the girl. Both of them appeared happy with each other.

I had not thought about my office, my disappointment and my unhappiness even for a moment since watching this little girl. She had nothing that I had. However, she had what I lacked(ȱ·¦)¡ªthe spirit to be happy and the ability to find a reason to smile.

She had unknowingly taught me a priceless lesson. Happiness does not depend on what you have; it depends on what you think of what you have. If she could smile in the situation she was in, who was stopping me? Me, myself!

1.When was the writer asked to hand in the report?

_______________________________________

2.How did the writer feel when he came to his desk?

________________________________________

3.What was the girl doing when the writer saw her?

________________________________________

4.What did the write lack compared with the little girl?

________________________________________

5.Do you think the writer will change his attitude towards life?

________________________________________

1.Before Sunday. 2.Disappointed and upset. 3.She was playing with a dog. 4.The spirit to be happy and the ability to find a reason to smile. 5.Yes, he will. ¡¾½âÎö¡¿ÊÔÌâ·ÖÎö£º±¾ÎÄÊÇһƪ¼ÇÐðÎÄ£¬Ö÷Òª½²ÊöÁË×÷ÕßÔÚ¹¤×÷...

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Consumer satisfaction is a market term that measures how products or services supplied by a company meet or surpass a customer¡¯s expectation. Consumer satisfaction£¨Ïû·ÑÕßÂúÒâ¶È£© is so important because it provides markets and business owner with information that they can use to manage and improve their products and service. As a famous museum£¬Ashdown always tries to improve the service to meet readers¡¯ needs. In order to create a better environment£¬Ashdown Museum has finished refurbishment(·­ÐÂ). The table below shows the numbers of visitors to Ashdown Museum during the year before and the year after it was refurbished. The chart shows the result of service asking visitors how satisfied they were with their visit£¬ during the same two periods.

Total number of visitors to Ashdown Museum

During the year before refurbishment

74,000

During the year after refurbishment

92,000

Results of surveys of visitor satisfaction

£¨Chart I£© £¨Chart II£©

1.Why is consumer satisfaction so important£¿

_________________________________________________________________________________

2.Compared with the year before refurbishment£¬how many visitors have increased during the year after refurbishment£¿

_________________________________________________________________________________

3.What¡¯s the percentage of visitors that feel very satisfied in the year after refurbishment£¿

_________________________________________________________________________________

4.According to the chart£¬what conclusion about the relationship between the visitors¡¯ satisfaction and the number of visitors can you probably draw£¿

_________________________________________________________________________________

5.What do you think of consumer satisfaction£¿What can we do to improve the consumer satisfaction£¿

_________________________________________________________________________________

1.Because it provides markets and business owner with information that they can use to manage and improve their products and service. 2.18£¬000. / Eighteen thousand. 3.35%. /Thirty-five percent. ...

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_________ _________ your parents _________ sports?

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2.A. See B. Look at C. Watch D. Look

3.A. wear B. to wear C. wears D. wearing

4.A. reading B. reader C. reads D. read

5.A. tell B. telling C. say D. saying

6.A. looking?good B. look?good C. good?looking D. good?look

7.A. hairs B. hair C. build D. builds

8.A. but B. or C. so D. and

9.A. some B. bit C. kind D. medium

10.A. They B. You C. We D. Their

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