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【题目】 I went out to breakfast this morning to meet a friend. It was voice. But what wasn't so lovely was the lady who took our__________

She spoke in a way that was_______,unhappy, certainly not friendly and sort of rude.Working in hospitality(服务行业)myself, I ________it.

When it was my turn to come close to her and order, I thought to myself,“What can I do here to make her day, to appreciate her, to make her smile?”

I had nothing.

Surely there must be______ I could sincerely compliment (称赞)her on. Then there it was, and I knew instantly(=at once).

It was her voice. She had the most unbelievably well spoken and clear voice, It was SO good. And that was what I would________ her for.

So after she took my order and gave me the same unfriendly attitude, I told her. I said: “I hope you don't mind me saying so, but you have the most ______voice. It's so clear, well spoken and sounds so professional.”

I told her how she honestly had one of those voices that would be_______ for voice-overs(配音), announcements or even radio.

Her face lit up, she smiled (the first time I had seen her do so), and as I left and walked away, noticed her whole attitude change. The customer behind me received a totally different kind of________, a better one. And it was all because of what I did. Something so_______.

There was a time when this sort of thing would have embarrassed me, or I'd have been way too shy and hard to say such a thing. Not now. Now I_______.

Why?

Because I have the power. The power to completely change someone's day by something as simple as a few kind words.

And you have this power too. We all do.

1A.seatB.foodC.orderD.menu

2A.impatientB.warm-heartedC.shyD.proud

3A.understoodB.lookedC.consideredD.noticed

4A.nothingB.somethingC.anythingD.everything

5A.thankB.praiseC.blameD.trust

6A.amazingB.amusingC.funnyD.trusty

7A.perfectB.clearC.knownD.normal

8A.paymentB.serviceC.understandingD.choice

9A.simpleB.differentC.interestingD.difficult

10A.needB.mayC.wouldD.must

【答案】

1C

2A

3D

4B

5B

6A

7A

8B

9A

10D

【解析】

文章大意:作者去饭店吃饭,遇到女服务员心情不太好,作者用自己的语言和善良让她开心起来。

1句意:但不太可爱的是接我们订单的那位女士。

seat座位;food食物;order点菜;menu菜单。根据下句When it was my turn to come close to her and order, I thought to myself,当轮到我靠近她点餐时,我心想可知,那位女士是负责我们订餐的,take one’s order点菜,故答案为C

2句意:她说话的方式不耐烦、不高兴,当然不友好,还有点粗鲁。

impatient不耐烦;warm-hearted热心的;shy害羞的;proud骄傲的。根据空后词unhappy, certainly not friendly and sort of rude不高兴,当然不友好,还有点粗鲁的提示,空处的词应是否定意义的词“不耐烦”,故答案为A

3句意:我自己在服务行业工作,我注意到了。

understood理解;looked看;considered仔细考虑;noticed注意到。根据下句“What can I do here to make her day, to appreciate her, to make her smile?我能做些什么来让她高兴,欣赏她,让她微笑可知,作者“注意到了”女服务员的心情不好,故答案为D

4句意:肯定有什么我可以真诚地称赞她的事情。

nothing没有事情;something某事;anything任何事情;everything每一件事情。根据上句 I had nothing.我没有事情可做和本句中surely的提示可知,肯定有我可以真诚地称赞她的事情,故空处的词为“某件事情”,故答案为B

5句意:那就是我要赞扬她的事情。

thank感谢;praise赞扬;blame责备;trust相信。根据上句 It was SO good.它是那么地好可知,空处的词应为“赞扬”,故答案为B

6句意:但是你有最令人惊奇的声音。

amazing令人惊奇的;amusing逗笑的;funny有趣的;trusty可信赖的。 根据前句She had the most unbelievably well spoken and clear voice她有着令人难以置信的流利的语言和清晰的声音可知,空处的词为“令人惊奇的”,故答案为A

7句意:我告诉她,她怎么真地会有完美的配音、宣告甚至广播的声音。

perfect完美的;clear清晰的;known知名的;normal正常的。根据前句She had the most unbelievably well spoken and clear voice她有着令人难以置信的流利的语言和清晰的声音可知,空处的词为“完美的”,故答案为A

8句意:我后面的顾客得到了完全不同的服务,一种更好的服务。

payment付款;service服务;understanding理解;choice选择。根据前句 and as I left and walked away, noticed her whole attitude change.当我离开时,注意到她整个的态度发生了变化可知,空处的词为“服务”,故答案为B

9句意:事情很简单。

simple简单的;different不同的;interesting有趣的;difficult困难的。由前文女服务员的不高兴、不耐烦,仅仅因为作者的一句称赞,服务员整个的态度发生了变化可知,空处的词为“简单的”,故答案为A

10句意:现在我必须这样做。

need 需要;may可能;would想要;must必须。根据下句 The power to completely change someone's day by something as simple as a few kind words.用简单的几句好话就能完全改变一个人的一天可知,空处的词为“必须”,故答案为D

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