Question

Dear sir, I ordered a skirt from you last month, but there are some problems with it. First, the color is not as green as it is shown on your website. I understand that the picture does not always show the real color, but it should nor be that different. Second, I asked for Size M because it is the size I usually wear. But your Size M is so small that I have to give it to my younger sister. I think you should be more serious about your business. Truly Susan Rosen

Dear Ms. Rosen, Thank you for telling us the problems with your order. We hope we can give you better service. We are sending you another skirt with this letter. It is Size L, and its green color is brighter than the one you had. We hope you like it. Our office hours are 9:00 a.m.—5:00 p.m. Please call us if you have any more questions. Yours truly Victor Smith

1.Why did Susan Rosen write the letter?

A. To say sorry to her sister. B. To show the picture to Smith.

C. To tell her problem to a friend. D. To talk about what she bought.

2.What did Victor Smith do for Susan Rosen?

A. He helped her cancel the order. B. He sent her a new skirt.

C. He asked her to visit the office. D. He called her for another color.

1.D 2.B 【解析】试题本文是两封信件，第一封是Susan Rosen讲述对订购的裙子不满的地方，第二封是Victor Smith先生给予相对应的解决方法和回复。 1.题意：Susan Rosen为什么写这封信？考查细节理解题。根据第一封信中I ordered a skirt from you last month, but there are some problems w...

Answer 1