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Dear Sir/Madam,

I am writing to you about the terrible service(服务 )from your company, On March 14th I ordered the latest S. H. E. CDs on   1   website, which my father kindly paid   2   me with his credit card (信用卡).  3  in your advertisements you promised that I could get them the next day, I did not receive  4  from you until a week later. When your CDs    5   ,they were not tile CDs I ordered.

 I sent   6   e-mails to your Customer Service, but my messages were all returned. I think there is maybe a mistake in the address you give to the customers! I  7    tried to call your helpline, but the line was always busy or no one   8   

This is the first time I have   9   on your website, but I am not pleased with the ser-vice you have offered. Please send me the correct   10   as soon as possible or give my money back instead.

   I look forward to hearing from you.

                                                      Yours,

                                                          Jack Brown

(   )1.A.his              B.your            C.my             D.her

(   )2.A.to                B.for             C.from            D.about

(   )3.A.If               B.When           C.Although        D.Because

(   )4.A.anything           B.something      C.nothing          D.some things

(   )5.A.got                B.went             C.returned        D.came

(   )6.A.few                B.little            C.several         D.much

(   )7.A.also                B.too              C.either           D.as well

(   )8.A.answer            B.answered               C.answering      D.answers

(   )9.A.take              B.taken          C.shopped      D.shop

(   )10.A.cards            B.DVDs         C.books         D.CDs

1—5 BBCAD         6—10 CABCD

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