Department stores in the United States are very large.They are called department stores because they
have many different departments. For example, you can buy dresses, blouses and skirts in the Women's
Clothing Department. You can buy suits, shirts and ties in the Men's Clothing Department. Parents can
buy clothing for their children in the Children's Clothing Department. And shoes, boots and sneakers are
in the Shoe Department.
     Most department stores have TVs and radios in their Home Entertainment Departments. Some stores
also have Appliance (器具) Departments. You can buy refrigerators, stoves, dishwashers, and other
appliances there.
     Do you want to read a book? Go to the Book Department! Do you want to buy a pair of earrings or
a necklace? Go to the Jewelry Department!
     There are a lot of other reasons why people shop in department stores. You can buy things at special
low prices when department stores have sales. Sometimes stores even have half price sales!
     You can also return things at department stores. Take your receipt to the Customer Service
Department, and you can exchange the item (产品) or get back the money. In some stores, you can even
eat lunch or dinner in a restaurant, Department stores are great places to shop because people can get
almost everything they want in one place.  

 阅读短文，判断正（T）误（F）。

(     )1. You can buy sneakers either in the Women's Clothing Department or in the Men's Clothing
             Department.
(     )2. Most department stores sell television sets.
(     )3. If you want to buy an air-conditioner, you should go to the Jewelry Department.
(     )4. You can save money when the store has a sale.
(     )5. If you want to return something, you can have a meal.

     When you're invented to have dinner in a foreigner's home, please remember the followings:
     At table, when the hostess picks up her napkin, you may pick up yours and put it on your legs.
     If a servant passes food around, he will pass the dish to you at your left hand so that you can easily
serve yourself with your right hand. Never serve yourself while the dish is on your right; it is the turn of
your neighbor on the right.
     Do not reach across the table or in front of someone to get something, that is not polite. Ask him or
her to pass it to you.
    There are things in the middle of the table, such as bread, butter and candies. You shouldn't take any
until the hostess tells the servant to pass them to you.
     Do not leave your seat without saying anything. If you need to leave the table to go to the washroom
or do something else, you should say "Excuse me for a moment, please. "

阅读短文，判断正（T）误（F）。

(     ) 1. You should put your napkin on your legs before the hostess picks up hers.
(     ) 2. The dish is passed to you on either of your side.
(     ) 3.If the food is far from you, you shouldn't stand up to serve yourself.
(     ) 4. You may take any food at any time.
(     ) 5. When you have to leave your seat, you need to say "Excuse me for a moment, please. "

(     ) 1. E-mail English is used to save time.
(     ) 2. E-mail English is supposed to be used in tests.

     Talking on a mobile phone is expensive, so a lot of people send text messages. Text messages are
much cheaper by making the words shorter. You can do this by taking out "unimportant" letters in the
words and using numbers instead of words (2=to, 3=free, 4 = for, 8 = ate, so, etc. ). You can also keep
a way from using punctuation. Here is an example: Do u wnt 2 g 2 th cnma tnit? (Do you want go to the
cinema tonight?)
     What do you think these text messages mean?
     Whr hv U bn? Iv bn wing hrs fr a cll.
     Im hm nw, why nt gv me a cll.
     I gt a txt mssge frm my frnd. Shes hvng a prty on Strdy.
     Mobile phone users have developed a group of symbols to show how they feel. They are called
emoticons, and there are some examples below. To read an emoticon, you have to look at it sideways.
For example, if you say something in a text message that is a joke, you can follow it with a smiling face.
Like this :
     Why didt you call me? I'm so sad.－ (Here are some others. Can you think of text messages where
you could use them? -) laughing, -( sad,  -< really sad,  -o shocked,  -v shouting,  | . | asleep,  8－| , 
surprised,  /\-o  bored.

1. Why are text messages popular?
A. Because they are expensive.
B. Because they are cheap.
C. Because they are hard to write.
D. Because they are not important.
2. The first paragraph tells us that we can make the text messages shorter in _______ways.
A. one                          
B. two
C. three                      
D. four
3. What does this text message " Do U wnt 2 cks?" mean? It means_______.
A. Do you want to come?
B. Do you wear two caps?
C. Do you want two cakes?
D. Do you go home early?
4. Why do people use emoticons?
A. Because they can show how the users feel.
B. Because the symbols are beautiful.
C. Because the text messages are short.
D. Because the users can't make the words shorter.
5. If you want to say someone is happy,  you could use the symbol "        ___ " in the text message.
A. -)  
B. -(  
C. -v  
D. |·|

     This is a room in Kate's house. There is a big bed, a table, a computer and some chairs in it. There's a
glass and some books on the table. There is a picture on the wall. Kate is in the room. She is looking at the
picture. Her father and mother are in the school. They work hard.

1. Is there only one room in Kate's house? 　　

A. Yes, there is.
B. There is a bed.
C. There is a computer.
D. I don't know.

2. What's in the room? 　　

A. Only a bed.
B. Only a table. 　　
C. Only some chairs.
D. A bed, a table, a computer and some chairs.

3. Is there anything on the table?

A. Yes, there is.
B. No, there isn't. 　
C. Some books.
D. A glass.

4. Who is at home? 　　

A. Kate's father.
B. Kate's mother. 　
C. Kate's brother.
D. Kate.

5. Kate's father and mother are _____. 　　

A. teachers
B. students
C. friends
D. at home

     Millions of people pass through the gate of Disney's entertainment parks in California, Florida, Paris and
Tokyo each year. What makes these places an almost universal attraction? What makes foreign kings and
queens and other important people want to visit these Disney parks? Well, one reason is the way they are
treated once they get there. The people at Disney go out of their way to serve their "guests", as they prefer to
call them and to see that they enjoy themselves.
     All new employees (雇员), from vice presidents to part-time workers, begin their employment by attending
Disney University and taking "Tradition I". Here, they learn about the company's history, how it is managed
and why it is successful. They are shown how each department relates to the whole. All employees are shown
how their part is important in making the whole part a success.
     After passing "Tradition I", the employees go on to more specialized training for their specific jobs. No
detail (细节) is missed. A simple job like taking tickets requires four eight-hour days of training. When one
ticket taker was asked why it took so much training for such a simple ordinary job, he replied, "What happens
if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the
campgrounds? …We need to know the answers or where to get them quickly. Our constant aim is to help
our guests enjoy party." 
     Even Disney's managers get involved (参与) in the daily management of the park. Every year, the
managers leave their desks and business suits and put on special service clothes. For a full week, the bosses
sell hot dogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the
entertainment park come alive. The managers agree that this week helps them to see the company's goals more
clearly.
     All these efforts (努力) to serve the public well have made Walt Disney Productions famous. Disney is
considered by many as the best mass service (群体服务) provided in America or the world. As one long-time
business observer once said,"How Disney treats people, communicates with them, rewards them, is in my
view the very reason for his fifty years of success…I have watched, very carefully and with great respect
and admiration, the theory and practice of selling satisfaction and serving millions of people on a daily basis,
successfully. It is what Disney does best."

1. The first day they come to Disney parks, all new employees ______.

A. begin by receiving on-the-job training
B. must learn several jobs
C. begin as ticket takers
D. have already attended Disney University

2. The main aim of the Disney employees is to ______.

A. learn all parts of the business
B. see that their guests enjoy themselves
C. be able to answer all kinds of questions
D. keep their important guests happy

3. Each year, managers wear special service clothes and work in the park to ______.

A. set a good example for employees
B. remind themselves of their beginning days at Disney
C. have a better view of the company's aims
D. replace employees on holidays

4. Which of the following is the best title for this passage?

A. What Makes Disney Parks Successful?
B. Universal Attraction: Disney Parks
C. Training is Disney
D. How to Make Guests Happy