【题目】（广东省深圳市2016年高三第二次调研）阅读理解。
A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to give training to company executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the purpose of calling on a customer. Time was limited and my plan included a quick turn-around trip from and back to the airport. A spotless taxi pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he mentioned that the neatly-folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in your work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Microsoft. But I got tired of it, thinking my best would never be good enough. I decided to find my position in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, helping people and feeling like I have done a full day’s work and done it well. I thought about my personal strengths and ... wham! I became a taxi driver. One thing I know for sure, to be good in my business I could simply meet the expectations of my passengers. But, to be GREAT in my business, I have to go above the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by being ‘average’.”
【1】What does the writer really want to say in Paragraph 1?
A．The writer thought the driver motivational.
B．The writer benefited a lot from the ride.
C．The writer was over charged for the ride.
D．The writer paid less for the ride.
【2】What caused the writer’s curiosity about the taxi driver?
A．His wonderful CD.
B．His touching speech.
C．His high-quality service.
D．His neatly-folded journal.
【3】From the last paragraph we know that the taxi driver .
A．is enthusiastic about his work
B．expects much from his work
C．thinks too highly of himself
D．goes above his own expectations
【4】Which of the following isthe taxi driver likely to agree?
A．Being great is a must in life.
B．Life is not easy for all of us.
C．Don’t expect too much in life.
D．Every one of us has strengths.
【答案】
【1】B
【2】C
【3】A
【4】D
【解析】
试题分析：本文叙述了作者乘坐出租车的一次经历，这位司机给我提供了不可思议的良好服务，经过了解我发现他对自己的工作有疯狂的热爱，努力让顾客满意。
【1】B 推理判断题。根据文章前两句A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to give training to company executives and staff.可知这位出租车司机让我知道让顾客满意，满足顾客的期望是多么的重要。作者从这次经历中学到了很多。故B正确。
【2】C 推理判断题。根据第二段3-6句A spotless taxi pulled up. .... He then showed me several tapes and asked me what type of music I would enjoy.可知这辆出租车很干净，里面有给顾客看的报纸，并提供多种音乐供顾客选择。作者对于受到这么好的服务感到不可思议，所以才很好奇。故C项正确。
【3】A 推理判断题。根据文章最后两句But, to be GREAT in my business, I have to go above the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by being ‘average’.”可知这位司机想在自己的事业上做到最好，想满足顾客的期望值。对自己的事业很有热情。故A正确。
【4】D 推理判断。本文叙述了作者乘坐出租车的一次经历，这位司机给我提供了不可思议的良好服务，经过了解我发现他对自己的工作有疯狂的热爱。即使只是一名司机，但他也有自己的优势。故D正确。
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