Question

【题目】来自英国的Tom，上周参加了当地某旅行社组织的旅游服务，他很不满意。所以，他想就此事给该旅行社写一封投诉信。内容包括：

1.写信目的； 2. 不满之处 3. 表达期望。

注意: 1. 词数不少于80；

2. 开头和结尾已经给出，不计入总词数。

Dear sir,

My name is Tom, who is a customer of your travel agency.

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Tom

Answer 1

【答案】Dear Sir,

My name is Tom, who is a customer of your travel agency. I’m writing to express my dissatisfaction with the service of your travel agency.

First of all, during the trip the tour guide not only introduced too many activities at our own expense but also took us to so many different places to do shopping, which occupied much time. Besides, I don’t think the guide is competent enough because he had no good knowledge of the scenic spots and was rude to us. What’s worse, the food served tasted bad and the accommodation conditions were awful.

Hopefully, you can take my complaints into careful consideration and also take some measures to improve your service.

Yours sincerely,

Tom

【解析】

本篇书面表达属于应用文，要求写一封投诉信。

第一步：

审题：投诉信 对旅行服务社的服务不满意，进行投诉

人称：第三人称

时态：一般过去时

结构：总分法，分三部分，第一部分说明写信目的，第二部分说明对旅行社服务的不满之处，第三部分表达期望。

要点：

1. 说明写信目的：表达对旅行社服务的不满

2. 说明对旅行社服务的不满之处

①太多的自费活动，去多处购物，占用很多时间

②导游无法胜任，不了解景点，对游客无礼

③食物味道差，住宿条件差

3. 表达期望：希望仔细考虑你的投诉，采取措施改善服务

第二步：列提纲（重点词汇、短语）

express dissatisfaction with；introduce；at one’s own expense；do shopping；occupy much time；competent；have no good knowledge of；the scenic spots；be rude to；taste bad；accommodation conditions；awful；complaint；take … into consideration；take measures；improve

第三步：连词成句

(1)I’m writing to express my dissatisfaction with the service of your travel agency.

(2) The tour guide introduced too many activities at our own expense.

(3) The tour guide took us to so many different places to do shopping.

(4) This occupied much time.

(5) The guide is not competent enough.

(6) He had no good knowledge of the scenic spots.

(7) He was rude to us.

(8) The food served tasted bad.

(9) The accommodation conditions were awful.

(10) You can take my complaints into careful consideration.

(11) You can also take some measures to improve your service.

根据提示和关键词进行遣词造句，适当地运用句型，注意时态和主谓一致问题。

第四步：连句成篇(衔接词)

表示时间顺序： first of all, to begin/start with , in the beginning

firstly.... secondly .... lastly / finally/in the end

表示并列或补充关系： what is more; besides, moreover, apart from;

in addition, as well as；not only…but(also), meanwhile, in the meantime, some...some…others

表示转折对比关系：but, however, although, though, yet, while

on one hand…on the other hand ...,

表示因果关系：because, as, therefore, as a result, as a consequence, consequently, thus

连句成文，运用恰当的衔接词进行句子之间的衔接与过渡，使句与句之间逻辑性更强、

段与段之间结构清晰。