– It is raining hard. Will you go to your friend’s birthday party ?
-- I promised him to go , but the heavy rain really places me in a ____. I’m not sure whether to go or not.
A. disadvantage B. currency
C. conclusion D. dilemma
口算能手系列答案科目：高中英语 来源：2014-2015学年内蒙古巴彦淖尔市高二10月月考英语试卷（解析版） 题型：单项填空
—I would like to pick up your sister for you. But I don’t know her. _____?
—A middle-aged woman with a round face, wearing a red blouse.
A. How about your sister
B. What do you think of your sister
C. What is your sister like
D. What does your sister do
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科目：高中英语 来源：2014-2015学年江苏东台三仓中学高一12月月考英语试卷（解析版） 题型：单项填空
I _______ use a clock to wake me up because at six o’clock every morning the train comes by my house.
A. couldn’t B. mustn’t
C. shouldn’t D. needn’t
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科目：高中英语 来源：2014-2015学年湖北黄石第三中学高二上期中英语试卷（解析版） 题型：阅读理解
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Effects of customer complaints on business.
B. Tips for handling complaints from customers.
C. Importance of dealing with customer complaints.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with
B. are sometimes beneficial
C. can actually be avoided
D. are really quite annoying
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. believable B. touching
C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint impatiently.
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科目：高中英语 来源：2014-2015学年湖北黄石第三中学高二上期中英语试卷（解析版） 题型：单项填空
I am not sure exactly how much money you will receive, but it will ______cover your major expense.
A. frequently B. confidently
C. roughly D. efficiently
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科目：高中英语 来源：2014-2015学年湖北长阳第一高级中学高一上期中英语试卷（解析版） 题型：阅读理解
Donald Watson was a man who thought very much about the food he ate. He was born in yorkshire， England , in September 1910. And he died in November 2005, at the age of 95. That is a very great age. Watson explained that it was because he never ate any food from animals.
When he was a boy , Watson stayed on a farm. .He loved to see the animals. He said that they gave so much to people. And all the animals were so friendly. Then , one day , he saw a man killing a pig . He was very sad. . From then on, Watson decided that he would never again eat meat . Twenty years later he decided that he wouldn’t eat anything from animals, such as milk, cheese or eggs. He became vegan (素食主义者).
Watson formed a group called “The Vegan Society”. In its newspaper, The Vegan Society thought it was terrible and wrong to eat food from animals. At first, there were not many people who agreed with him . They thought it was crazy to do it .Most people thought it was too difficult and unhealthy. However, over time , more and more people began to agree with Watson and The Vegan Society.
People become vegans for many reasons. Watson and his friend stopped eating because they loved animals. They believed that it was wrong to hurt another living thing .
Now, people also become vegans for environmental reasons. Keeping animals takes a lot of resources(资源)， including water and food. Also, in some places, people are cutting down trees to create more land for cows. By avoiding food from animals, vegans hope to protect these forest areas.
Finally, just like Watson, some people believe that being a vegan is healthier. They believe that food from animals causes heart problems, a high body weight and many other health problems.
1. We know from the text that Watson __________.
A. lived a very long life
B. refused to eat meat at 20
C. helped kill a pig on a farm
D. enjoyed good food very much
2. The underlined word “it’ in paragraph 3 means “ ________”.
A. agreeing with Watson
B. publishing a newspaper
C. forming “The Vegan Society”
D. avoiding all food from animals
3. Watson refused to eat meat ______.
A. because of his love of animals
B. because of environmental reasons
C. because he had a lot of health problems
D. because keeping animals needs lots of resources
4. What’s the best title (标题)for the text?
A. Donald Watson : a new way to eat
B. Animal protection in England
C. The Vegan Society：a special group
D. Healthy eating habits
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科目：高中英语 来源：2014-2015学年湖北长阳第一高级中学高一上期中英语试卷（解析版） 题型：单项填空
Judy and I are flying to London for a holiday and I will ________ the chance to practice my spoken English.
A. get used to B. catch up with
C. go through D. make use of
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科目：高中英语 来源：2014-2015学年河南扶沟高级中学高一上第一次考试英语试卷（解析版） 题型：书面表达
现在，越来越多的学生开始意识到学习英语的重要性，但是一些学生发现在日常生活中很少有说英语的机会。假设你校学生会决定举办一次英语口语竞赛,请根据以下提示，写一则100词左右的英语海报。
目的：提高同学们的英语口语能力
时间：12月8日下午2:00-5:00
地点：校会议室
评委：3名外教和7名外语老师
奖品：一台笔记本电脑（获得第一名的学生）
参赛对象：全校学生
（海报发布时间：10月8日）
参考词汇：英语口语 oral English
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科目：高中英语 来源：2014-2015学年福建闽清高级中学等四校高一上期中英语试卷（解析版） 题型：阅读理解
In most parts of the world, many students help their schools make less pollution. They join “environment clubs(俱乐部)”. In an environment club, people work together to make our environment clean.
Here are some things students often do.
No-garbage (垃圾) lunches. How much do you throw away after lunch? Environment clubs ask students to bring their lunches in bags that can be used again. Every week they will choose the classes that make the least garbage and report them to the whole school.
No-car day. On a no-car day, nobody comes to school in a car. Not the students and not the teachers! Cars give pollution to our air, so remember: walk, jump, bike and run. Use your legs! It’s lots of fun..
Turn off the water! Did you know that some toilets can waste twenty to forty cubic(立方)meters of water an hour? In a year, that would fill a small river! In environment clubs, students mend those broken toilets. We love our environment. Let’s work together to make it clean.
1.The writer wrote the passage to ask the students to ____________.
A. clean school B. make less pollution
C. join clubs D. help teachers
2.Environment clubs ask students __________.
A. to run to school every day
B. to take exercise every day
C. not to forget to take cars
D. to use lunch bags
3. After students mend toilets, they save ___________.
A. a small river B. a club
C. water in cubic meters D. a toilet
4.From the passage we know the students usually have lunch ____________.
A. at school B. in shops
C. in clubs D. at home
5. Which of the following statements is true?
A.On No-car day, only the teachers can go to school in their cars.
B.In the clubs, students usually work together to make the earth less polluted.
C.The water in the toilet can fill a river.
D.D. Students can take their lunch in paper, so they can throw it after lunch.
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