It’s hard not to feel cheated and over-charged when you receive unexpected roaming (漫游) charges while traveling abroad—whether they come from making phone calls or checking e-mails.
Jeff Gardner received an $ 11,000 bill from Verizon after spending four days in Jamaica. Before the trip, Mr. Gardner, who runs a fly-fishing business in Grayling, Michigan, said he called Verizon to find out what it would cost to use his cellphone for calls and his wireless card to check e-mails while in Jamaica. He said he was told that calls would be about $ 2 a minute and that there would be no extra charges for data as he was on an unlimited plan. The latter part turned out to be wrong.
“I don’t mind paying a fair amount for fair service, but $11,000 for four days is ridiculous,” said Mr. Gardner, who used his phone carefully and economically on the trip. He also tried to check and send e-mails using his wireless card, but quickly gave up after the e-mails didn’t go through. Still, his Verizon bill said more than 500,000 kilobytes (千字节) of data was delivered while he was in Jamaica, an amount Mr. Gardner said is 100 times what he normally uses in a month.
As travelers increasingly use smart phones abroad in the same way they do at home—to check e-mails, update Facebook and Twitter and pull up online maps—many are facing costly roaming fees, which providers charge when customers use their phones outside their service area. In fact, roaming charges have gotten so out of hand that the Federal Communications Commission has proposed a plan that would require wireless companies to send their customers a voice or text message when they are approaching their plan’s limit, when they have reached that limit and when they are starting to result in roaming fees.
【小题1】Why did Jeff Gardner call Verizon before his trip to Jamaica?
| A．To hand over his business. |
| B．To check his cellphone bill |
| C．To find out information about Jamaica. |
| D．To find out information about roaming charges. |
| A．Extra charges were made for Jeff Gardner’s data delivery. |
| B．Jeff Gardner’s calls were charged over $2 per minute. |
| C．Jeff Gardner’s plan turned out to be limited. |
| D．Jeff Gardner had difficulty delivering data abroad. |
| A．was careless with phone use |
| B．delivered no more data than at home |
| C．received quite poor e-mail services |
| D．frequently used his wireless card to send e-mails |
| A．Make customers know when they’re outside their service area. |
| B．Get customers informed when they’re near the limit of their plan. |
| C．Stop serving customers when they’ve reached their plan’s limit. |
| D．Limit some services to reduce the amount of roaming charges abroad. |
【小题1】D
【小题2】A
【小题3】C
【小题4】B
解析试题分析：你有过高昂的手机漫游费的经历吗？你认为这合理吗？Jeff Gardner在去牙买加旅游前咨询时，运营商说费用很低，结果四天的旅游让他收到了一万一千美元的漫游费。而他连一个电子邮件都没查到和寄出。很多人有过类似的经历。运营商应该事先告知用户要收取漫游费。
【小题1】细节理解题。根据第二段he called Verizon to find out what it would cost to use his cellphone for calls and his wireless card to check e-mails while in Jamaica.可知。他打电话是要咨询关于手机漫游的问题。故选D。
【小题2】句意猜测题。根据下一段的单据花费是四天$11,000可知，咨询说的每分钟$ 2是错的。故选A。
【小题3】细节理解题。根据第三段介绍，他发电子邮件没成功很快就放弃了，说明电子邮件服务差，所以选C。
【小题4】细节理解题。根据文章最后一句话可知，通讯公司应该在消费者将要超过其计划消费时提前告知手机用户。故选B。
考点：日常生活类阅读。
名校课堂系列答案科目：高中英语 来源： 题型：阅读理解
Believe it or not, there is always something nice to do on weekends. If you take some time to think about your weekends and plan them carefully, they may become more exciting, refreshing and as a result more rewarding.
Throughout weekends, you can join in endless activities. You may attend a weekend course to increase your knowledge, for example, listen to a lecture on ancient Egypt. You may also try various activities, such as short countryside trip, or you may want to go skiing on a cold winter weekend.
You may invite your best friend to a picnic, tell each other jokes and enjoy each other’s company or you may invite more friends to your weekend party and have one another give a talent show.
You can help out in a local library or nursing home and do some voluntary (义务的) jobs.
You can go to a sports ground or amusement centre to play various ball games and others. You may do weekend shopping alone or with somebody. Whatever you do, I hope you have a good weekend.
【小题1】The passage mainly tells us ______.
| A．why to plan weekends well |
| B．how to have a nice weekend |
| C．when to attend weekend activities |
| D．where to have a picnic with friends |
| A．going skiing | B．doing some shopping |
| C．holding a party | D．going over lessons |
| A．a nursing home | B．a sports ground |
| C．a big company | D．a shopping centre |
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科目：高中英语 来源： 题型：阅读理解
When I learned that my 71-year-old mother was playing Scrabble – a word game – against herself, I knew I had to do something. My husband suggested we give her a computer to play against. I wasn’t sure my mother was ready for it. After all, it had taken 10 years to persuade her to buy an electric cooker. Even so, we packed up our old computer and delivered it to my parents’ home. And so began my mother’s adventure in the world of computers.
It also marked the beginning of an unusual teaching task for me. I’ve taught people of all ages, but I never thought I would be teaching my mother how to do anything. She has been the one teaching me all my life: to cook and sew; to enjoy the good times and put up with the bad. Now it was my turn to give something back.
It wasn’t easy at the beginning. There was so much to explain and to introduce. Slowly but surely, my mother caught on, making notes in a little notebook. After a few months of Scrabble and other games, I decided it was time to introduce her to word processing(文字处理). This proved to be a bigger challenge to her, so I gave her some homework I asked her to write me a letter, using different letter types, colors and spaces.
“Are you this demanding with your kindergarten pupils?” she asked.
“No, of course not,” I said. “They already know how to use a computer.”
My mother isn’t the only one experiencing a fast personal growth period. Thanks to the computer, my father has finally got over his phone allergy(过敏反应). For as long as I can remember, any time I called, my mother would answer. Dad and I have had more phone conversations in the last two months than we’ve had in the past 20 years.
【小题1】What does the author do?
| A．She is a cook. | B．She is a teacher. |
| C．She is a housewife. | D．She is a computer engineer. |
| A．to let her have more chances to write letters |
| B．to support her in doing her homework |
| C．to help her through the bad times |
| D．to make her life more enjoyable |
| A．because her mother had stopped using the telephone |
| B．because she wanted to keep in touch with her mother |
| C．so that her mother could practice what she had learned |
| D．so that mother could be free from housework |
| A．lost interest in cooking | B．took more phone calls |
| C．played more games | D．began to use it |
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科目：高中英语 来源： 题型：阅读理解
People have been listening to music to get in the mood for hundreds of years. Recently, there is scientific research to back up what we have always known about music. The studies have shown that when people are excited or happy they are more helpful. The opposite happens when people feel aggressive(好斗的) or under stress. The use of music can influence how helpful people can be.
Dr Adrian North made a study with 256 university students. Half the group took exercise in the gymnasium listening to music which can bring happiness and the other half exercised to aggressive music. When leaving the gym, the students were asked to hand out flyers (传单) in support of the local disabled athlete’s foundation.
The results showed that nearly half of the group that listened to happy music were willing to hand out flyers. But in the group that heard the aggressive music, less than 20% were willing. This study suggests that our choice of music can influence our willingness to cooperate(合作).
While a study also shows that productivity (生产效率) can increase with the right choice of background music in the workplace. As music stimulates (刺激) workers’ minds, job satisfaction is often positively influenced. Other studies have shown that workers who are in a good mood report more job satisfaction than those in a bad mood.
These studies show that music can have a powerful influence on a person’s ability to cooperate. Moods have a direct influence on cooperation and job satisfaction, etc. These factors also have a direct relationship to the success of a business.
【小题1】The underlined words “back up” in the paragraph can be replaced by _____.
| A．support | B．leave | C．refuse | D．compare |
| A．express people’s ideas | B．change people’s moods |
| C．improve people’s health | D．show people’s love of arts |
| A．can understand the music | B．have a good taste in music |
| C．might do well in their work | D．are influenced by others |
| A．effort and success | B．music and science |
| C．work and life | D．music and mood |
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科目：高中英语 来源： 题型：阅读理解
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
【小题1】What does the passage mainly talk about?
| A．Importance of dealing with customer complaints. |
| B．Effects of customer complaints on business. |
| C．Tips for handling complaints from customers. |
| D．Several factors resulting in customer complaints. |
| A．are easy to deal with | B．are really quite annoying |
| C．can actually be avoided | D．are sometimes beneficial |
| A．touching | B．believable | C．attractive | D．clever |
| A．Showing sincere attitude. |
| B．Making an honest apology. |
| C．Making an absolute promise. |
| D．Listening to the complaint attentively. |
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科目：高中英语 来源： 题型：阅读理解
Yawning sends out certain messages---either “Oh, this movie is boring”or I probably need to get some sleep”. But did you know that a yawn can also help your brain to cool down when it is so overheated?
A new study, led by a research team of Princeton University, has indicated that yawning could be the brain’s natural way of regulating temperature. People yawn more often when the temperature outdoors is lower than their body temperature but are less likely to yawn when it is hotter outdoors, according to Sciencedaily.com.
The research team did an experiment on 160 people , 80 in summer and 80 in summer and 80 in winter, to examine how often they yawned at different air temperatures. The study found that people yawned more often in winter than in summer. Scientists say that when the air temperature is lower outside the body, there is heat exchange between the overheated brain and the cool air. But when the air temperature is higher than or equal to the body, people are less likely to yawn because the hot air they breathe in will make the brain even hotter.
When people yawn, their jaw is also stretched, which increases blood flow and may also help cool the brain.
The study showed that the amount someone yawned could be related to the amount of time they spent outside. The longer they spent outside in summer, the less they yawn. Nearly 40 percent of participants yawned within their first five minutes outside, but after that the percentage was reduced to less than 10 percent.
However, the result was the opposite in winter. The number of people who yawned increased when they spent more than five minutes outdoors. But the change was only slight compared to summertime.
According to Gallup, this is the first report to show that yawning frequencies change depending on season. This could help us to understand better the way our brains work. It may also help us understand the reason why frequent yawning can sometimes be a sign of brain disease.
【小题1】The purpose of the experiment is ________.
| A．to prove people yawn in winter and in summer equally. |
| B．to indicate brain can regulate temperature naturally |
| C．to find the frequency of people’s yawning |
| D．to show the real reason why people yawn |
| A．longer outdoor summertime results in more yawns. |
| B．yawning frequency changes with outdoor time |
| C．yawning frequency increases with outdoor time |
| D．longer outdoor wintertime leads to fewer yawns |
| A．when the air temperature is lower outside the body |
| B．when the hot air breathed in makes the brain hotter |
| C．when the air temperature is higher than the body |
| D．when the air temperature is equal to the body. |
| A．Yawning is a Sign of Brain Disease |
| B．Yawning Carries Some Information |
| C．Yawning Benefits Your Body |
| D．Yawning Cools Your Brain |
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科目：高中英语 来源： 题型：阅读理解
If you haven’t heard or seen anything about Road Rage in the last few months, you’ve probably been avoiding the media. There have been countless stories about this new and scary phenomenon, considered a type of aggressive driving. You have most likely encountered aggressive driving or Road Rage recently if you drive at all.
While drunk driving remains a critical problem, the facts about aggressive driving are surely as disturbing. For instance, according to the National Highway Transportation Safety Association, 41,907 people died on the highway last year. Of those deaths, the agency estimates that about two-thirds were caused at least in part by aggressive driving behavior.
Why is this phenomenon occurring more than ever now, and why is it something that seemed almost nonexistent a few short years ago? Experts have several theories, and all are probably partially correct. One suggestion is extreme overcrowding. In the last decade, the number of cars on the roads has increased by more than 11 percent, and the number of miles driven has increased by 35 percent. However, the number of new road miles has only increased by 1 percent. That means more cars in the same amount of space; and the problem is severe in urban areas. Also, people have less time and more things to do. With people working and trying to fit extra chores and activities into the day, stress levels have never been higher. Stress creates anxiety, which leads to short tempers. These factors, when combined in certain situations, can spell Road Rage.
You may think you are the last person who would drive aggressively , but you might be surprised .For instance , have you ever yelled out loud at a slower driver ,sounded the horn long and hard an another car , or sped up to keep another driver from passing ?If you recognize yourself in any of these situations , watch out !.
Whether you are getting angry at other drivers, or another driver is visibly upset with you, there are things you can do to avoid any major conflict. If you are easily influenced by Road Rage, the key is to release your emotion in a healthy way. If you are the target of another driver’s rage, do everything possible to get away from the other driver safely, including avoiding eye contact and getting out of their way.
【小题1】 The first sentence in Para. 1 implies that ______.
| A．RoadRagehasreceivedmuchmediacoverageinthelastfewmonths |
| B．themediacreatedtheterm“RoadRage”onlyafewmonthsago |
| C．onemaybeangeredbymediareportsandwantstoavoidthem |
| D．peoplenotinterestedinthemediaknowlittleaboutrecenthappenings |
| A．relieve | B．cause | C．spread | D．prevent |
| A．Talking while driving. | B．Driving at high speed. |
| C．Shouting at another driver. | D．Sounding the horn when passing |
| A．tellpeoplehowtodealwithRoadRage |
| B．informpeoplehowaggressivedriverscouldbe |
| C．showpeoplehowtocontrolthemselveswhenangry |
| D．warnpeopleagainsteyecontactwithanotherdriver |
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科目：高中英语 来源： 题型：阅读理解
Wal-Mart is not just the world's largest retailer （零售商）. It's the world's largest company, which sells in three months what number-two retailer Home Depot sells in a year.
Wal-Mart exercises its power for just one purpose: to bring the lowest possible prices to its customers. At Wal-Mart, that goal is never reached. The retailer has a clear policy for suppliers: On basic products that don't change, the price Wal-Mart will pay, and will charge shoppers, must drop year after year. But what almost no one outside the world of Wal-Mart and none of its 21,000 suppliers know is the high cost of those low prices. To survive in the face of its pricing demands, makers of everything from bikes to jeans have had to close US plants in favor of obtaining products from abroad.
Indeed, the real story of Wal-Mart, the story that never gets told, is the story of the pressure the biggest retailer constantly applies to its suppliers in the name of bringing us "every day low prices".
The giant retailer' s low prices often come with a high cost. Wal-Mart' s pressure can crush the companies it does business with and force them to send jobs overseas. Are we shopping our way straight to the unemployment line? Of course, US companies have been moving jobs offshore for decades, long before Wal-Mart was a retailing power. But there is no question that the chain is helping accelerate the loss of American jobs to low-wage countries such as Thailand.
People ask, "How can it be bad for things to come into the US cheaply?" Sure, it's great to have bargains. But you can' t buy anything if you' re not employed.
There is no question that Wal-Mart's drive to squeeze out cost has benefited consumers. By now, it is accepted wisdom that Wal-Mart makes the companies it does business with more efficient and focused. Wal-Mart itself is known for continuous improvement in its ability to handle, move, and track goods. It is legendary （传奇） for forcing its suppliers to redesign everything from their packaging to their computer systems. It is also legendary for quite straightforwardly telling them what it will pay for their goods.
【小题1】How do suppliers meet the requirements of Wal-Mart?
| A．To sell even more goods in three months. |
| B．To cut down the employment rate sharply. |
| C．To charge shoppers at a much higher price. |
| D．To run the business in a well-organized way. |
| A．more high-paying jobs |
| B．better designed packages |
| C．bigger profit of its partners |
| D．more jobless American workers |
| A．Still more quality goods will be provided. |
| B．The food you get at Wal-Mart costs least. |
| C．The value of Mal-Mart is over assessed. |
| D．Wal-Mart is a very demanding company. |
| A．The Fortune Wal-Mart Makes |
| B．The Wal-Mart you don't Know |
| C．The Biggest Retailer—Wal-Mart |
| D．The Money Saving Tip in Wal-Mart |
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科目：高中英语 来源： 题型：阅读理解
Dear Michelle,
Why can't my daughter manage her life better? She is 17 and an honor student, but she seems to be wasting her life away with a boyfriend who is holding her back.
He consumes every waking minute of her precious time and smooth-talks her as well.
His goal is to get her to agree to go to the college of his choice, not her choice, and because his grades are lower, his choice will be limited.
I feel like I want to rescue her, but she pushes me away and shuts me out. She has only brought us pride and joy; and now this! Help!
A worried mother
Dear Mother of a 17-year-old Girl,
Hmmmmm. What's the matter with kids today? Remember that song from "Bye Bye Birdie"?
Well if you do not, let me fill you in about teenagers and their life-management skills. Do not expect too much too soon because at the ripe age of 17, life-management is not within their reach, nor should it be.
Life experience creates both the conditions and the skills for management, and if management went before experience, there would be little of it.
Your daughter is an honor student for good reasons. She is smart, studies with intelligence and you have given her good values.
When the time comes for her to apply for college, and she visits the ones that are specifically designed for students at the top of their grade, she will most likely break away from her boyfriend's influence.
It is rare for an honor student to change the path of their academic career for puppy love. That being said, there might be some adolescent wisdom in her behavior after all.
Perhaps she is choosing to worry you, her parents, for unconscious reasons. Being such a good girl and being a steady source of joy might have become a bit too much for her.
Let your daughter have her own private moment of 11th grade rebellion. She deserves a break from perfection.
Michelle
【小题1】From the mother's letter we can learn that her daughter .
| A．is being fooled by the boy |
| B．has fallen behind in her studies |
| C．doesn't talk much with her mother |
| D．has chosen which college to attend |
| A．are too young to manage their life |
| B．are old enough to live their own life |
| C．should have management before experience |
| D．have reached the age of an adult |
| A．false love | B．foolish love |
| C．pure love | D．adolescent love |
| A．come up with the right decision |
| B．follow her boyfriend's advice |
| C．worry her parents for unconscious reasons |
| D．influence her boyfriend's behavior |
| A．College of kids' own choice |
| B．How can I help my girl? |
| C．How to manage teenagers' life? |
| D．A 17-year-old girl and her mother |
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