1.Manager:May I help you,Madam?
Customer:Yes,I'm sorry to trouble you,(46)butI would really like to change my room.
Manager:I am sorry to hear that.What is the problem?
Customer:We(47)booked(book) a double room with (48)a beach view at 2,000dollars per night,but the room we were given has a garden view.And you know that rooms with the beach view are 15dollars (49)higher(high) than those with the garden view,don't you?
Manager:Yes,I see your point.But Madam,there are only single rooms with the beach view (50)left(leave).
Customer:What?It is your mistake-you(51)mustdo something about it!
Manager:How about(52)changing(change) a room with a city view?It is the same price (53)asthe room with the beach view.
Customer:I appreciate(54)it/that,but I am really not crazy about a city view.The room would(55)probably(probable) be noisy at night,with all that traffic outside.
Manager:OK.What do you think if we give you the 15dollars back?
Customer:That sounds great.