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【题目】 Crosscountry aims to provide the most punctual service possible. However, when delays do occur, we will provide you compensation in line with our Passenger Charter and National Rail Conditions of Travel.

If your train has been delayed by 30 minutes or more to the destination printed on your ticket, you will be entitled to compensation. You can rest assured that your journey is covered whatever happens.

How much refund am I entitled to?

The amount of compensation that you may be entitled to depends on the length of time your journey was delayed by:

Delays of 30-59 minutes

50% of the cost of your single ticket or 50% of the cost of either portion of your return ticket.

Delays of 60 minutes or more

100% of the cost of your single ticket or 100% of the cost of either portion of your return ticket

Delays of two hours or more for return tickets

If either or both the outward or return legs of your journey are delayed by more than two hours and you have a return ticket, you will be entitled to receive up to 100% of the cost of the return ticket

How will I be paid?

Compensation will be paid in National Rail Travel Vouchers (i RB or, at your request, In money(for example by cheque or BACS). Rail Travel vouchers can be used as payment or part payment towards any National Rail ticket, including season tickets.

How do I make a claim under Delay Repay?

Please complete the form below within 28 days of the date of the delay. Areadable scanned copy of your ticket is required to make a claim.

Our customer service team will respond as soon as possible and aim to reply within 10 working days. Should you have any difficulties completing the form, please call us on 03447369123.

Alternatively, you can download our Delay Repay claim form and post to us at the address on the form.

1John bought a single ticket from London to Glasgow, which cost him f20.60. Unfortunately, the journey was delayed by 40 minutes. How much refund can he receive?

A.None

B.E10.30

C.E20.60.

D.41.20

2With no special request, the compensation will be paid ________.

A.by bank transfer

B.by cheque or in cash

C.in National Rail ticket

D.in National Rail Travel Vouchers

3To make a claim for refund, one must _________.

A.get his train ticket clearly scanned

B.download the claim form and mail it

C.call the service hotline to get the form

D.complete the form within 10 days after the delay

【答案】

1B

2D

3A

【解析】

这是一篇广告布告类阅读。文章主要讲了越野的目标是提供最准时的服务。然而,当延误发生时,将根据客运包机和国家铁路旅行条件向您提供赔偿。

1细节理解题。根据Delays of 30-59 minutes部分50% of the cost of your single ticket or 50% of the cost of either portion of your return ticket(单程票价的50%或来回票价的50%)可知,约翰买了一张从伦敦到格拉斯哥的单程票,花了他20.60法郎。不幸的是,旅程延误了40分钟。他能收到的退款是:20.6元的一半为10.3元。故选B

2细节理解题。根据How will I be paid?小标题下的第一句Compensation will be paid in National Rail Travel Vouchers (RB or, at your request, In money(for example by cheque or BACS).可知National Rail Travel Vouchers会支付赔偿金。故选D

3细节理解题。根据倒数第三段A readable scanned copy of your ticket is required to make a claim.可知不可缺少的部分是扫描火车票。故选A。

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