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   Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest __1__ out of our Polynesian Village resort (度假胜地) at Walt Disney was asked how she __2__ her visit.  She told the front-desk clerk she had had a (n) __3__ vacation, but was heartbroken about __4__ several rolls of Kodak color film she had not yet __5__. At that moment she was particularly __6__ over the loss of the pictures she had shot at our Polynesian Luau, __7__ this was a memory she especially treasured.

    Now, please understand that we have no written service rules __8__ lost photos in the park. __9__, the clerk at the front desk __10__ Disney's idea of caring for our __11__. She asked the woman to leave her a couple rolls of __12__ film, promising she would take care of the rest of our show at Polynesian Luau.

    Two weeks later the guest received a __13__ at her home. In it were photos of all the actors of our show, __14__ signed by each performer. There were also __15__ of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own __16__ after work. I happened to know this __17__ because this guest wrote us a letter.  She said that __18__ in her life had she received such good service from any business.

    Excellent __19__ does not come from policy (政策性的) handbooks. It comes from people who __20__ --and from a culture that encourages and models that attitude.

    1.Aworking       Bchecking      Ctrying      Dstaying

    2.Aexpected      Brealized       Cpaid       Denjoyed

    3.Adisappointing    Bwonderful      Cuncomfortable  Dimportant

    4.Ataking        Bdropping     Closing     Dbreaking

    5.Adeveloped     Btaken        Cwashed      Dloaded

    6.Asilly       Bnervous      Ccalm       Dsad

    7.Awhen        Bwhere        Cas        Dwhich

    8.Acovering     Bfinding       Cmaking      Dkeeping

    9.AExcitedly     BFortunately     CTherefore    DQuietly

    10.Aunderstood     Breminded     Ctrusted      Ddiscovered

    11.Aworkers     Bguests        Cmanagers    Dclerks

    12.Aprinted      Bshot       Cunused      Drecorded

    13.Afilm        Bcard       Ccamera      Dpacket

    14.Afrequently     Bpersonally      Calone      Dactually

    15.Arules       Bpictures       Chandbooks   Dperformances

    16.Acase       Bwork        Ctime      Dposition

    17.Astory       Bplace       Cphoto     Dshow

    18.Aonly       Balmost       Cnever     Dnearly

    19.Aadvice     Bexperience      Cquality      Dservice

    20.Acare       Bserve           Clike      Dknow

 

答案:B;D;B;C;A;D;C;A;B;A;B;C;D;B;B;C;A;C;D;A
解析:

1.check out付帐后离开, ,检验。

2.enjoy 享受,喜欢。

3.wonderful非常好的。

4.heartbroken表明应该是不好的事情。

5.冲洗胶卷用动词develop。

6.与heartbroken联系,可知是sad。

7.as表示原因。

8.cover 涉及,覆盖。

9.therefore 所以。

10.understand 理解明白。

11.联系上下文,应是guests客人们。

12.un是一个表示否定的前缀。

13.收到一个包裹。

14.personally  personal的副词形式,私人地。

15.联系第一段,应是pictures。

16.这里应选择time时间。

17.story指上面的整个故事。

18.never表示否定。

19.service服务。

20.care动词,关心。

 


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