—Peter looked tired and a little absent-minded in class．
—He _____ too late．
A．may stay up B．could stay up
C．should have stayed up D．must have stayed up
每日10分钟口算心算速算天天练系列答案科目：高中英语 来源： 题型：
假如你是李华，请根据下表内容，给你校校长写一封120词左右的建议信。
| 现状 | 吃饭时人太多，要排很长时间的队；还有不少同学占位，这使很多同学没有吃饭的座位； |
| 措施 | 禁止占位； 各年级轮流吃饭，如：可以让高年级的同学晚十分钟去吃饭； 有条件的话，再建一个食堂； |
可适当增加细节，以使文章连贯、通顺。
开头已写好，不记入总词数。
Dear Headmaster,
I’m writing to make some suggestions for improving the dining conditions of our school.______________________________________________________________________________________________________________________________________
Yours,
Li Hua
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科目：高中英语 来源： 题型：阅读理解
Part I
If you are hunting a chance to improve yourself in English, TOP ENGLISH CITY will be a smart choice. We are members of "the International Language Workshop" and enjoy both of the good honor in English teaching and high quality of our teaching team. We provide affordable, excellent English training programs for those who want to improve both their English knowledge and their language skills.
In TOP ENGLISH CITY, you will be a top English-speaker among your competitors and enjoy the advantage that your competitors have not. You will be proud of being a member of TOP ENGLISH CITY.
Courses designed:
Basic Studies… Sat. 8:00-10:00 a. m.
Intermediate（中级）Spoken English… Sun. 8:00-10:00 a. m.
Standard Spoken English… Sat. 8:00-10:00 a.m.
Basic Business English… Sun.8:00-10:00 a.m.
Intermediate Business English… Sun. 7:00-9:00 p.m.
TOEFL Super Studies… Sun. 7:30-9:30 p.m.
Children's Weekend… Sat. &. Sun. 8:00 a.m. -5:00 p.m.
For more information, please contact:
Room 807 American Plaza Tianhexi Rd, 510150 Guangzhou
Tel: 86668888-8807
Part II
ENGLISH SALON
A place for you to practise your English, to exchange your English learning experiences, to know more about the culture of English-speaking countries, to make more friends who can speak very good English.
You will have free talks, famous English films and songs appreciation, English lectures and games; all are for you to improve yourself in English in the special, full-of-fun Salon.
How to Join:
We are a group with membership system, so if you want to join our group, please make an application to the Tianhe Office of Top English City, filling in the applying forms. You will be given a salon ID card, and becomes our member.
The Qualifications（条件）:
You must be fluent in English-speaking or / and an English lover. Those who are now learning English in the Top English City will be advantageous.
For more information, please contact:
Mr Jiu Chan at: 47129198 English Salon, your best friend! Join Right Now!
Which of the following can be the best title for Part I_________?
A. Top English City, your smart choice! B. If you want to learn English, we can teach you!
C. Top English City, the best English! D. We have what you want!
If you work in a joint Venture(合资) Company, you probably take the course________.
A. Standard Spoken English B. Intermediate Business English
C. TOEFL Super Studies D. Children's Weekend
Which of the following courses can be learned by the same person________?
A. Basic Studies and Standard Spoken English.
B. Intermediate Spoken English and Basic Business English.
C. Standard Spoken English and TOEFL Super Studies.
D. Intermediate Business English and TOEFL Super Studies.
If you want to join the English Salon, you should at least ________.
A. be a university graduate
B. be a student learning English in the Top English City
C. be an English lover or can speak English well
D. make more friends and know more about the culture of the English
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科目：高中英语 来源： 题型：阅读理解
High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting（业余兼职的）local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers would rather relate their unhappy experiences to people around them.
C. Few customers believe the service will be improved.
D. Customers have no easy access to store managers.
What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?
A. New customers are bound to replace old ones.
B. It is not likely the shopper can find the same products in other stores.
C. Most stores provide the same.
D. Not complaining to the manager causes the shopper some trouble too.
What contributes most to smoothing over issues with customers?
A. Manners of the salespeople.
B. Hiring of efficient employees.
C. Huge supply of goods for sale.
D. Design of the store layout.
To achieve better shopping experiences, customers are advised to _________.
A. exert pressure on stores to improve their service
B. settle their disputes with stores in a diplomatic way
C. voice their dissatisfaction to store managers directly
D. shop around and make comparisons between stores
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科目：高中英语 来源： 题型：
—— Hey，what’s up !
—— Excuse me for breaking in, _____ I really have some news for you.
A. and B. so C. but D. yet
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科目：高中英语 来源： 题型：
Mr White will come to the party on Sunday, ____ he promised to every one of us.
A. when B. that C. what D. which
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科目：高中英语 来源： 题型：
Every minute is made full _______ of _______ our lessons well.
A. to use; study B. use; studying C use; to study D. used; studying
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科目：高中英语 来源： 题型：
The woman______ clothes in the supermarket was taken away by a policeman.
A. to be caught stealing B. having caught to steal
C. caught stealing D. caught to steal
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科目：高中英语 来源： 题型：
---- My neighbor plays loud music late at night．
---- ________．You really should talk to him about it．
A．You’ve got it right B．It’s a good point
C．This is tricky D．That’s annoying．
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