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    Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines  36  to improve, and they adopted (采用) new standards just before Christmas.  37  as another summer nears, plenty of  38  travelers don’t see much improvement in customer  39  overall.
    This month, the Department of Transportation’s (DOT) office will publish its first critical  40  on whether airlines are  41  their promises. One survey suggests problems: the number of  42  to the DOT about the top 10 airlines in the first   43  rose 89% from a year ago .
    Hit last summer by passenger complaints and the threat (威慑) of consumer-protection laws by the    44 _, 14 airlines  45  to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced  46  a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology
    Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to     47  whether each airline is doing what it promised. Mead warns travelers shouldn’t  48  too much. Most of the promises are  49  better communication with customers , not problems with flights .
    “Passengers should show more understanding to airlines about their  50  to better air service.” Spokeswoman Shelly Sassoon says. “And when  51  are made, it takes a long time for them to be noticed,” she says.
    Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the  52  10 carriers.  53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a  54  to pass new consumer-protection  55 .

    【小题1】
    A．promised B．managed C．hoped D．refused
    【小题2】
    A．So B．But C．Merely D．Even
    【小题3】
    A．skilled B．experienced C．tired D．puzzled
    【小题4】
    A．flight B．opinion C．service D．travel
    【小题5】
    A．news B．information C．doubt D．article
    【小题6】
    A．honoring B．making C．giving D．improving
    【小题7】
    A．problems B．travelers C．passengers D．complaints
    【小题8】
    A．quarter B．yearC．month D．summer
    【小题9】
    A．customer B．company C．government D．public
    【小题10】
    A．wished B．agreedC．remembered D．failed
    【小题11】
    A．to B．for C．as D．by
    【小题12】
    A．explain B．discuss C．discover D．check
    【小题13】
    A．travel B．expect C．complain D．suggest
    【小题14】
    A．aimed at B．considered as C．joined to D．made from
    【小题15】
    A．difficulty B．situation C．reality D．efforts
    【小题16】
    A．suggestions B．rules C．decisions D．improvements
    【小题17】
    A．large B．first C．top D．bad
    【小题18】
    A．StillB．ThereforeC．Instead D．Meanwhile
    【小题19】
    A．possibility B．need C．chance D．use
    【小题20】
    A．examinations B．service C．laws D．reports


    【小题1】A
    【小题1】B
    【小题1】B
    【小题1】C
    【小题1】D
    【小题1】A
    【小题1】D
    【小题1】A
    【小题1】C
    【小题1】B
    【小题1】C
    【小题1】D
    【小题1】B
    【小题1】A
    【小题1】D
    【小题1】D
    【小题1】C
    【小题1】A
    【小题1】B
    【小题1】C

    解析【小题1】原文提到航空公司采取了一系列措施，其中包括对乘客的十二项保证。因此可知航空公司在政府的要求下已答应改善服务。
    【小题1】尽管他们采取了措施，但乘客们仍然没有看到很多改善。
    【小题1】experienced travelers此处意思为经常乘飞机出行的乘客。skilled有技能的；tired劳累的；puzzled感到迷惑的。结合常识可知，只有经常乘飞机的乘客才能体会出航空公司服务的改变。
    【小题1】上文提到政府要求航空公司改善顾客服务。因此可知，航空公司应是在服务这一块采取的措施。
    【小题1】根据本句的谓语动词publish可以得知答案。
    【小题1】honor此处意思为履行，遵守。上文航空公司许诺改善服务，交通部门作为监督主管部门看他们是否履行了自己做出的许诺。
    【小题1】此处是拿今年顾客的投诉数量与去年的相比。
    【小题1】最后一自然段对此处作了进一步的解释，根据最后一段第二句话可知答案。quarter季度。
    【小题1】法律应是由政府部门制定的。结合上文可知航空公司改善服务，一是由于顾客的抱怨；一是迫于政府的压力。
    【小题1】根据下文航空公司采取的措施可知他们同意改善服务.（wish to do希望做…… ; remember to do记着去做……；fail to do…没有做……）。
    【小题1】as作为。对乘客的几项许诺应是为改善服务而做出的努力中的一部分
    【小题1】交通部门派出20名工作人员应是去检查航空公司是否履行了自己的许诺。
    【小题1】此处选A、C、D三项不符常理。根据下一段的解释可知，Mead是希望顾客不要对航空公司服务的改善寄予过高的期望。
    【小题1】根据promises与better communication的关系可知答案。Be aimed at旨在……。
    【小题1】上文多次提到了航空公司为改善服务采取的措施或做出的努力。
    【小题1】联系上一句可知，既然航空公司已经做出努力改善服务，就会有提高。只不过这个进步要很长一段时间才能被人注意到。
    【小题1】根据第二段最后一句话可知答案。
    【小题1】联系上下文可知，去年顾客投诉的数量很多，航空公司采取了一些措施。尽管最好的十家航空公司的投诉率下降，可是加上其他的航空公司，投诉率与去年相比仍然是呈上升趋势。
    【小题1】因顾客的投诉率是上升趋势，McCain 和其他立法者认为有必要通过一项新的顾客保护法。
    【小题1】前文提到了保护顾客权益法，此处指再通过一项新的保护顾客权益法。

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    科目：高中英语 来源：兰山区高考补习学校2007－2008学年度月考英语试卷 题型：050

    阅读理解

    　　Going to sleep may seem pretty boring compared with all the fun things there are to do while you're awake．But there's a lot going on in your mind and body while you're tucked under those covers．

    　　Sleep, in fact, is as important to your survival as eating and drinking．Sleep improves your mood, makes you a better athlete, and helps you remember and understand what you learned during the day．During sleep your temperature drops．Your heart rate slows．Down goes the pressure of the blood moving through your veins．A chemical that controls growth(called a hormone)surges into your bloodstream．Scientists think sleep restores energy and improves your immune(免疫)system．We know what happens while we're asleep because scientists study volunteers who sleep in laboratories．The sleepers are hooked up to machines that measure brain waves, eye movements and muscle activities．

    　　Sleep is like a school day：it's divided into different periods, or stages．When you're awake, your brain waves fire rapidly．As you begin to relax and drift into the first stage of sleep, your brain produces slower-moving waves and you lose awareness of your surroundings．As you slide to deeper sleep, your body repairs itself from the normal wear and tear of daily life．Then, as you begin to drift back up to a lighter sleep, your mind becomes more alert(机警), and your dreams begin．You're in REM sleep．

    　　REM was names far the“rapid eye movement' that happens while you're dreaming．During REM sleep, your eyes move back and forth behind your timed lids, as though you were washing a movie．During other stages, you might move at that in bed, but during REM sleep you're still．That's probably because if you could move, your body would act out your dreams．As you get closer to morning, you spend more time in REM than in deep sleep, so you dream more．Researchers know that during REM sleep the part of the brain that handles learning and thinking is very active．

    　　Getting too little sleep can affect your personality．Experts recommend that children get at least nine hours d sleep a night．So sleep fight．

    (1)

    What does the word“recommend”in the last paragraph mean?

    [　　]

    A．

    Suggest．

    B．

    Ask．

    C．

    Wish．

    D．

    Order

    (2)

    Sleep has many advantages except ________．

    [　　]

    A．

    improving your mood

    B．

    making you strong

    C．

    helping you study

    D．

    practicing your eyes

    (3)

    During your sleep, ________．

    ①your body repairs itself from the normal wear and tear of daily life

    ②your brain produces slower-moving waves

    ③your dream begins

    ④you loose awareness of surroundings

    Choose the right order：

    [　　]

    A．

    ①③②④

    B．

    ②④①③

    C．

    ④①③②

    D．

    ④③①②

    (4)

    Suppose this is the course of your sleep, in which part of the course do you have dreams?

    [　　]

    A．

    light sleep

    B．

    deep sleep

    C．

    light sleep

    D．

    the whole course

    (5)

    Which of the following is NOT right?

    [　　]

    A．

    Hormone has something to do with your growth．

    B．

    You cannot move while you are in REM sleep, dreaming．

    C．

    The closer to morning, the more dreams you have．

    D．

    You may move around in your bed during your sleep．

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    科目：高中英语 来源： 题型：阅读理解

    Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．

       The clock, called SteepSmart, measures your sleep cycle, and waits ____（36） you to be in your lightest phase of sleep ____（37） rousing you．Its makers say that should ______（38） you wake up feeling refreshed every morning．As you sleep you pass____（39） a sequence of sleep states---light sleep, deep sleep and REM（rapid eye movement） sleep---that ____（40） approximately every 90 minutes．The point in that cycle at which you wake can ____（41） how you feel later, and may ____（42） have a greater impact than how much or little you have slept．Being roused during a light phase ____（43） you are more likely to wake up energetic．

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    A ．beside

    A．upon

    A．ensure

    A．through

    A．reveals

    A．effect

    A．already

    A．means

    A．removes

    A．proceeded

    A．by

    A．familiar

    A．findings

    A．persevere

    A．where

    A．then

    A．claim

    A．once

    A．Besides

    A．what

           B．near

           B．before

           B．assure

           B．into

           B．reverses

           B．affect

           B．ever

           B．marks

           B．relieves

           B．produced

           B．of

           B．similar

           B．prospects

           B．program

           B．this

           B．also

           B．conclusion

           B．after

           B．Despite

           B．how

           C．for

           C．towards

           C．require

           C．about

           C．resumes

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           C．says

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           C．proposals

           C．prohibit

           C．which

           C．almost

           C．concept

           C．since

           C．To

           D．whether

           D．around

           D．till

           D．request

           D．on

           D．repeats

           D．perfect

           D．even

           D．dictates

           D．recalls

           D．progressed

           D．over

           D．same

           D．purposes

           D．plan

           D．that

           D．yet

           D．explanation

           D．while

           D．As

           D．when

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    Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．
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    【小题1】A ．beside
    【小题2】A．upon
    【小题3】A．ensure
    【小题4】A．through
    【小题5】A．reveals
    【小题6】A．effect
    【小题7】A．already
    【小题8】A．means
    【小题9】A．removes
    【小题10】A．proceeded
    【小题11】A．by
    【小题12】A．familiar
    【小题13】A．findings
    【小题14】A．persevere
    【小题15】A．where
    【小题16】A．then
    【小题17】A．claim
    【小题18】A．once
    【小题19】A．Besides
    【小题20】A．what
    		       B．near
    B．before
    B．assure
    B．into
    B．reverses
    B．affect
    B．ever
    B．marks
    B．relieves
    B．produced
    B．of
    B．similar
    B．prospects
    B．program
    B．this
    B．also
    B．conclusion
    B．after
    B．Despite
    B．how
    		       C．for
    C．towards
    C．require
    C．about
    C．resumes
    C．reflect
    C．never
    C．says
    C．records
    C．pronounced
    C．with
    C．identical
    C．proposals
    C．prohibit
    C．which
    C．almost
    C．concept
    C．since
    C．To
    D．whether
    		       D．around
    D．till
    D．request
    D．on
    D．repeats
    D．perfect
    D．even
    D．dictates
    D．recalls
    D．progressed
    D．over
    D．same
    D．purposes
    D．plan
    D．that
    D．yet
    D．explanation
    D．while
    D．As
    D．when

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    Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．

    The clock, called SteepSmart, measures your sleep cycle, and waits ____（36） you to be in your lightest phase of sleep ____（37） rousing you．Its makers say that should ______（38） you wake up feeling refreshed every morning．As you sleep you pass____（39） a sequence of sleep states---light sleep, deep sleep and REM（rapid eye movement） sleep---that ____（40） approximately every 90 minutes．The point in that cycle at which you wake can ____（41） how you feel later, and may ____（42） have a greater impact than how much or little you have slept．Being roused during a light phase ____（43） you are more likely to wake up energetic．

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    1.A ．beside

    2.A．upon

    3.A．ensure

    4.A．through

    5.A．reveals

    6.A．effect

    7.A．already

    8.A．means

    9.A．removes

    10.A．proceeded

    11.A．by

    12.A．familiar

    13.A．findings

    14.A．persevere

    15.A．where

    16.A．then

    17.A．claim

    18.A．once

    19.A．Besides

    20.A．what

           B．near

    B．before

    B．assure

    B．into

    B．reverses

    B．affect

    B．ever

    B．marks

    B．relieves

    B．produced

    B．of

    B．similar

    B．prospects

    B．program

    B．this

    B．also

    B．conclusion

    B．after

    B．Despite

    B．how

           C．for

    C．towards

    C．require

    C．about

    C．resumes

    C．reflect

    C．never

    C．says

    C．records

    C．pronounced

    C．with

    C．identical

    C．proposals

    C．prohibit

    C．which

    C．almost

    C．concept

    C．since

    C．To

    D．whether

           D．around

    D．till

    D．request

    D．on

    D．repeats

    D．perfect

    D．even

    D．dictates

    D．recalls

    D．progressed

    D．over

    D．same

    D．purposes

    D．plan

    D．that

    D．yet

    D．explanation

    D．while

    D．As

    D．when

     

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    科目：高中英语 来源： 题型：阅读理解

    Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you.

    The clock, called SleepSmart, measures your sleep cycle, and waits  1  you to be in your lightest phase(stage)of sleep  2  rousing（waking）you. Its makers say that should   3  you wake up feeling refreshed every morning.

    As you sleep you pass   4  a sequence of sleep states-light sleep, deep sleep and REM(rapid eye movement) sleep-that  5  approximately every 90 minutes. The point in that cycle at which you wake can   6  how you feel later, and may   7  have a greater impact than how much or little you have slept. Being roused during a light phase   8  you are more likely to wake up energetic.

    SleepSmart   9  the distinct pattern of brain waves  10  during each phase of sleep, via a headband equipped   11  electrodes（电极）and a microprocessor. This measures the electrical activity of the wearer’s brain, in much the   12  way as some machines used for medical and research   13  , and communicates wirelessly with a clock unit near the bed. You   14  the clock with the latest time at  15  you want to be wakened, and it  16  duly（适时地）wakes you during the last light sleep phase before that. The  17  was invented by a group of students at Brown University in Rhode Island  18  a friend complained of waking up tired and performing poorly on a test, “  19  sleep-deprived（被剥夺）people ourselves, we started thinking of   20  to do about it, ” says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by the students to develop their idea.

    1．A．beside                   B．near                    C．for                      D．around

    2．A．upon                     B．before                 C．towards              D．till

    3．A．ensure                  B．force                   C．require                D．request

    4．A．through                 B．into                     C．about                  D．on

    5．A．shows                  B．changes               C．begins                 D．repeats

    6．A．effect                   B．affect                  C．reflect                 D．perfect

    7．A．already                  B．ever                    C．never                  D．even

    8．A．means                   B．marks                 C．says                    D．narrates

    9．A．removes                B．makes                 C．records               D．recalls

    10．A．proceeded           B．produced             C．pronounced D．progressed

    11．A．  by                     B．of                       C．with                    D．over

    1,3,5
     
    12．A．familiar               B．similar                 C．different              D．same

    13．A．findings               B．achievements       C．proposals            D．purposes

    14．A．prompt                B．program              C．design                 D．plan

    15．A．where                 B．this                     C．which                 D．that

    16．A．then                    B．also                     C．almost                 D．yet

    17．A．claim                  B．conclusion           C．concept               D．explanation

    18．A．once                   B．after                    C．since                   D．while

    19．A．Besides               B．Despite                C．To                      D．As

    20．A．what                B．how                       C．whether          D．when

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