Question

【题目】假设你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才收到货，且包装破损、数量不足。请就此向网点客服写邮件投诉。要点如下：
1）介绍购物情况；
2）反映存在问题；
3）提出解决方案。
注意：1）词数100左右；
2）可以适当增加细节，以使行文连贯；
3）开头语已为你写好，不计入总次数。
To whom it may concern,

Li Hua

Answer 1

【答案】To whom it may concern,

I'm one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn't receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I'm sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I'd like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Li Hua

【解析】本文是写一篇投诉信，内容是向网点客服投诉自己所购书籍包装破损、数量不足。在写此类信件的时候，除了要明确的表述自己的不满，更重要的是要让对方明白并尽快解决自己的问题。本文要点已经给出，成文时要注意以下几点：反映的问题的内容一定要明确而具体；实事求是地说明此问题给自己所带来的不便、比如时间或精神上的损失等等；同时明确提出解决或赔偿方案，注意所提出的要求要合理；在提出自己的希望，表示希望尽快解决自己的问题的同时，要礼貌的表示感谢。

写作步骤：
一、阅读提示，弄清所有信息，明确写作要点。
1.自我介绍。 I'm one of your customers
2.两周前从网上订购了一套英语书虫系列读物，昨天才收到货。order；a set of；not……until。
3.包装破损、数量不足。to oneself disappointment；be poorly packed up ；one book missing
4.对出现的问题表示遗憾。 I'm sorry to have received such poor service
5.希望退钱，或者重新寄一套书来。return my money or deliver a new set of books
6.希望被告知对此投诉处理的进展情况。be informed of the process of your dealing with my complaint
二、根据要点，写出关键词、短语或句子。
三、组词成句。连句成篇。注意使用一般现在时。