Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest 1 out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she 2 her visit. She told the front-desk clerk she had had a(n) 3 vacation, but was heartbroken about 4 several rolls of Kodak color film she had not yet 5 . At that moment she was particularly 6 over the loss of the pictures she had shot at our Polynesian Luau, 7 this was a memory she especially treasured.
Now, please understand that we have no written service rules 8 lost photos in the park. 9 , the clerk at the front desk 10 Disney’s idea of caring for our 11 . She asked the woman to leave her a couple rolls of 12 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 13 at her home. In it were photos of all the actors of our show, 14 signed by each performer. There were also 15 of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own 16 after work. I happened to know this 17 because this guest wrote us a letter. She said that 18 in her life had she received such good service from any business.
Excellent 19 does not come from policy (政策性的)handbooks. It comes from people who 20 —and from a culture that encourages and models that attitude.
1. A．working B．checking C．trying D．staying
2. A．expected B．realized C．paid D．enjoyed
3. A．disappointing B．wonderful C．uncomfortable D．important
4. A．taking B．dropping C．losing D．breaking
5. A．developed B．taken C．washed D．loaded
6. A．silly B．nervous C．calm D．sad
7. A．when B．where C．as D．which
8. A．covering B．finding C．making D．keeping
9. A．Excitedly B．Fortunately C．Therefore D．Quietly
10. A．understood B．reminded C．trusted D．discovered
11. A．workers B．guests C．managers D．clerks
12. A．printed B．shot C．unused D．recorded
13. A．film B．card C．camera D．packet
14. A．frequently B．personally C．alone D．actually
15. A．rules B．pictures C．handbooks D．performances
16. A．case B．work C．time D．position
17. A．story B．place C．photo D．show
18. A．only B．almost C．never D．nearly
19. A．advice B．experience C．quality D．service
20. A．care B．serve C．like D．know
一个游客丢失了几卷已拍摄好了的胶卷，本也没有什么大不了的。可这里的服务员就不这么看了，他们的服务又会怎样呢？请看——
题号 答案 考查内容解题依据 解题分析
1 B 词义比较固定搭配前后照应 一个游客付帐离开旅馆时被询问情况。work out算出(总数)，算出总数，有预期的结果；check out付帐离开旅馆; try out试验, 考验, 提炼；stay out不在家, 外出, 呆在户外, 坚持到……结束。
2 D 词义比较逻辑推理 被问到她对参观满意(enjoy)与否。expect one’s visit期待/盼望参观；
realize one’s visit认识到参观；pay one’s visit访问，参观；enjoy one’s
visit享受参观的乐趣，满意。
3 B 前后照应词义比较逻辑推理 她告诉说她度过了一个愉快的(wonderful)，而不是失望的(disappointing)，不舒适的(uncomfortable)，重要的(important)假期。注意后句中的but的转折意义。
4 C 词义比较逻辑推理常识运用 但是客人伤心她丢失了(losing)好几卷科达彩色胶卷。take拿走, 取通常表示有意行为；drop落下，下降，通常表示有意行为；lose遗失, 浪费，表示无意行为；break破裂，打破, 违犯，通常表示有意行为。
5 A 常识运用词义比较逻辑推理 客人装(load)在相机拍摄(take)好了却尚未冲洗(develop)的胶卷给丢失了。develop显影；冲洗，通常指胶片等的冲洗；take拿，取，拍摄；wash洗涤, 冲洗，通常指衣物等物件的清洗；load装载, 装填。
6 D 词义比较逻辑推理常识运用 客人对在该度假胜地拍摄的照片的失去肯定感到自己很蠢(silly)，紧张不安(nervous)，而特别地伤心(sad)，不可能还镇定沉着(calm)。silly愚蠢的, 无聊的；nervous紧张的, 不安的；calm镇静的, 沉着的；sad忧愁的, 悲哀的。
7 C 语句连贯 因为(as)客人把这次游览她特别珍惜的记忆。说明客人伤心的原因。
8 A 词义比较常识运用 很清楚公园没有书面制定包含游客在公园里丢失照片在内的事情提供服务的规则．cover包括, 包含, 适用；find发现，找到； make制造，进行；keep保持，保存。
9 B 前后照应逻辑推理词义比较 客人很幸运(fortunately)，得到了良好的服务。比较文章后文的内容。excitedly兴奋地；fortunately幸运地；therefore 因此, 所以；quietly平静地, 静静地, 寂静地。
10 A 词义比较逻辑推理 前台服务员懂得(understand)应该对游客关心爱护的迪尼斯服务理念。understand懂得，了解，表示状态意义；remind提醒, 使想起；trust 信任, 信赖；discover 发现, 发觉。
11 B 前后照应常识运用 旅游地应该关心照顾游客(guests)，而非其它工人(workers)，经理(managers)，职员(clerks)。
12 C 词义比较逻辑推理 她要游客留下一两卷未用过的(unused)胶卷以拍摄表演的其它内容，而不是印刷好的(printed)，拍摄好的(shot)，记录好的(recorded)胶卷，并向她保证照顾好其它的表演内容。
13 D 常识运用逻辑推理 两周后，该游客收到了一个装有胶卷(film)，也许还有名片(card)，照相机(camera)的包裹(packet)。
14 B 常识运用逻辑推理词义比较 包裹里是我们表演的演员的照片，并有每一个表演者的亲笔(personally)签名，而非他们的经常的(frequently)，唯一的(alone)，实际的签名。frequently常常, 频繁地；personally亲自；alone；actually实际上, 事实上。
15 B 逻辑推理常识运用 同时还有公园里游行队伍和燃放烟花爆竹表演(performances)的照片(pictures)，而不应该是规则(rules)，手册(handbooks)。
16 C 逻辑推理词义比较 这些照片自然是那前台服务员下班(work)后利用自己的休息时间(time)拍摄的。case和position与文意不符。
17 A 前后照应逻辑推理 作者我碰巧知晓了包括照片(photo)，这个公园地点(place)和那个表演(show)在内的整个的事情(story)。
18 C 逻辑推理语法规则 她说在她一生中，从来没有(never)从任何事情中得到过这样好的服务。注意句子中的倒装结构，可以排除almost和nearly。only与文意不符。
19 D 逻辑推理常识运用前后照应 综合全文，也许有好的建议(advice)，好的经验(experience)和好的质量(quality)，但良好的服务(service)不是来自于政策性的手册上的规定。
20 A 词义辨析逻辑推理前后照应 良好的服务来自于那些会关心，会护理(care)的有心人，来自于对那种姿态给予鼓励和学习的文化、素养。care注意，照料, 关心, 护理；serve服务，招待；like喜欢，爱好；know知道，了解。
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小学生10分钟应用题系列答案科目：高中英语 来源： 题型：阅读理解
Visitors from space may have landed on our planet from time to time, maybe hundreds of times during the long, empty ages while Man was still a dream of the far future. Indeed, they could have landed on 90% of the earth as recently as two or three hundreds years ago, and we could never have heard of it. If one searches through old newspapers and records from some certain places, one can find many reports of strange events that could be some explanations about visiting from outer space. A writer, Charles Fort, has made a collection of UFO sightings in his book Lo! One is tempted(引诱) to believe them more than any modern reports, for the simple reason that they happened long before anyone had ever thought of space travel. Yet at the same time, one cannot take them too seriously, for before education on science was popular, even sightings of meteors(流星) and comets(彗星) made people believe the most unbelievable stories, as they still do today.
56.According to the passage, visitors from outer space may have landed on the earth .
A. long before man had dreamed of it B. long before there were human beings
C. in the last few hundred years D. after the space travel began
57.Which of the following statements is true according to the passage?
A. Charles Fort sighted a lot of UFOs himself. B. All sightings of UFOs are believable.
C. There may be living things on other planets. D. People have seen visitors from other planets everywhere.
58.According to the passage, .
A. UFOs are only seen in recent years B. UFOs sightings are not new
C. UFOs are just meteors and comets D. UFOs are invented by people
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科目：高中英语 来源：2012-2013学年四川省雅安中学高一10月月考英语试卷（带解析） 题型：阅读理解
Robert Frost was one of America’s best known and most honored serious writers. But his fame came late in his life.
He was born in San Francisco, California in 1874. He lived in California during his early childhood. He was named after the chief Southern general in America’s Civil War. The general’s name was Robert Edward Lee. The poet was named Robert Lee Frost, because his father wanted to honor the general.
Someone once asked another American writer, Ernest Hemingway, how to become a writer. The best thing, he said, was to have an unhappy childhood. If this is true, Robert Frost’s childhood was unhappy enough to make him a very good writer. Robert Frost’s father was a reporter who wanted to be a politician. He often drank too much wine and became angry. Robert was the victim (受害者) of his anger.
Robert Frost finished high school in 1891. After high school, Robert’s grandfather offered to pay his costs at Dartmouth College. But Robert left the school after a few months. He did not like it. He spent the next few years working at different jobs. At one time, he worked in a factory. Later, he repaired shoes. He was a teacher. He was a reporter. Always, he wrote poetry.
Robert Frost attended Harvard University for two years. After that, he returned to the many jobs he held before. For a while, Frost tried to take care of a farm in the state of New Hampshire. He was not a successful farmer. And he continued to write poetry. He said that until 1930, he earned only about ten dollars a year from writing.
In 1912, he decided to try to make a new start. He took his family to Britain. The cost of living was low. In Britain, Frost found a publisher for his first book of poems. The book was called A Boy’s Will. When it appeared in 1913. Frost received high praise from British readers. Praise was something he had not received in his own country.
Ezra Pound, another American poet living in Britain, read the poems and liked them very much. He wrote a magazine article about Frost. He also helped get Frost’s second book of poems published in America. That book was called North of Boston.
【小题1】The followings are writers EXCEPT ________.
| A．Robert Edward Lee | B．Robert Lee Frost |
| C．Ernest Hemingway | D．Ezra Pound |
| A．he had great influence on Frost’s poetry and life |
| B．Frost’ s poetry style was the same as Hemingway’s |
| C．Frost was unhappy because he was the victim of his father |
| D．Frost spent his childhood unhappily |
| A．Once Frost’s first book was published he gained great praise in his country. |
| B．After leaving Harvard University, he began to learn to write poetry. |
| C．Frost was found lo have a gift in poetry while he studied in high school. |
| D．Robert Frost’s father was angry and drank a lot because he didn’t realize his dream. |
| A．Robert Frost’s unhappy childhood. | B．Robert Frost’s first and second book. |
| C．Robert Frost’s family and jobs. | D．Robert Frost’s life and poetry. |
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科目：高中英语 来源：2012-2013学年陕西省五校联考高三第二次模拟考试英语卷（解析版） 题型：阅读理解
Heading off to college this year? Here are some fashion tips from our experts you should keep in mind;
Dress to impress: Stylist and business consultant Daniela Smith says, "Girls should keep in mind that your college professors will often be the bridge that connects you to your future career and your classmates will become your professional．network． You don't need to dress like you're going to the office, but you should display an ability to properly present yourself with appropriate maturity and confidence, and look put-together．"
Lo go mania（品牌热症）: Wearing the logos of brands aimed at younger customers physically identifies you as part of that age group, so consider the targeted age group of the stores you shop at．It's tempting to load up on logos, especially well-known logos that signify high-end brands．But consider this: college is a time of self-discovery, a chance to develop your own personal style．Instead of wearing logos head to toe, "walking advertisement"-style, why not express who you really are?
Wear real pants: The combination of leggings and baggy shirts is all too common on college campuses．Smith points out that leggings, yoga pants, and sweatpants are entirely unacceptable in public unless you're exercising． Although leggings worn as pants are a common trend among high school and college girls, they are not an appropriate choice for daywear; As a young woman, your style choice should begin to reflect your maturity level．So, get rid of leggings and wear real pants!
Keep the cute factor to a minimum: Stay away from sweaters and T-shirts with smiling animals, cartoon characters, or Hello Kitty on them．Sure, kittens might be cute, but they're not doing you any favors in the style department．Dressing too cutesy can take years off your look, and not necessarily in a good way!
1.The second paragraph indicates the importance of .
A． impressing professors B． getting on well with classmates
C． creating a professional image D． dressing appropriately
2.The author believes that college girls should .
A． choose a logo that suits their age
B． try to load up on well-known logos
C． use logos to show who they are
D． find their identity by trying different logos
3.In which magazine would you most likely find this passage?
A． Business Week． B． Parents
C．In style． D．Travel&Leisure
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科目：高中英语 来源：2015届四川省高一10月月考英语试卷（解析版） 题型：阅读理解
Robert Frost was one of America’s best known and most honored serious writers. But his fame came late in his life.
He was born in San Francisco, California in 1874. He lived in California during his early childhood. He was named after the chief Southern general in America’s Civil War. The general’s name was Robert Edward Lee. The poet was named Robert Lee Frost, because his father wanted to honor the general.
Someone once asked another American writer, Ernest Hemingway, how to become a writer. The best thing, he said, was to have an unhappy childhood. If this is true, Robert Frost’s childhood was unhappy enough to make him a very good writer. Robert Frost’s father was a reporter who wanted to be a politician. He often drank too much wine and became angry. Robert was the victim (受害者) of his anger.
Robert Frost finished high school in 1891. After high school, Robert’s grandfather offered to pay his costs at Dartmouth College. But Robert left the school after a few months. He did not like it. He spent the next few years working at different jobs. At one time, he worked in a factory. Later, he repaired shoes. He was a teacher. He was a reporter. Always, he wrote poetry.
Robert Frost attended Harvard University for two years. After that, he returned to the many jobs he held before. For a while, Frost tried to take care of a farm in the state of New Hampshire. He was not a successful farmer. And he continued to write poetry. He said that until 1930, he earned only about ten dollars a year from writing.
In 1912, he decided to try to make a new start. He took his family to Britain. The cost of living was low. In Britain, Frost found a publisher for his first book of poems. The book was called A Boy’s Will. When it appeared in 1913. Frost received high praise from British readers. Praise was something he had not received in his own country.
Ezra Pound, another American poet living in Britain, read the poems and liked them very much. He wrote a magazine article about Frost. He also helped get Frost’s second book of poems published in America. That book was called North of Boston.
1.The followings are writers EXCEPT ________.
A. Robert Edward Lee B. Robert Lee Frost
C. Ernest Hemingway D. Ezra Pound
2.The passage wrote about Hemingway in order to show that
A. he had great influence on Frost’s poetry and life
B. Frost’ s poetry style was the same as Hemingway’s
C. Frost was unhappy because he was the victim of his father
D. Frost spent his childhood unhappily
3.What can we learn from the passage?
A. Once Frost’s first book was published he gained great praise in his country.
B. After leaving Harvard University, he began to learn to write poetry.
C. Frost was found lo have a gift in poetry while he studied in high school.
D. Robert Frost’s father was angry and drank a lot because he didn’t realize his dream.
4.What’s the passage mainly about?
A. Robert Frost’s unhappy childhood. B. Robert Frost’s first and second book.
C. Robert Frost’s family and jobs. D. Robert Frost’s life and poetry.
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科目：高中英语 来源：2011-2012学年湖北省孝感市高三第一次统考英语题 题型：阅读理解
It's really true what people say about English politeness: it's everywhere．When squeezing past someone in a narrow aisle, people say "sorry"．When getting off a bus, English passengers say "thank you" rather than the driver．In Germany, people would never dream of doing these things．
After all, squeezing past others sometimes can't be avoided．and the bus driver is merely doing his job．I used lo think the same way, without questioning it, until I started traveling to the British Isles and came to appreciate some more polite ways of communicating with people．
People thank each other everywhere in England, all the time．When people buy something in a shop, customer and retail assistant in most cases thank each other twice or more．In Germany, it would be exceptional to hear more than one thank you in such a conversation．British students thank their lecturers when leaving the room．English employers thank their employees for doing their jobs as opposed to Germans, who would normally think that paying their workers money is already enough．
Another thing I observed during my stay was that English people rarely criticize others．Even when I was working and mistakes were pointed out to me．my employers stressed several times but none of their explanations were intended as criticism．It has been my impression that by avoiding criticism, English people are making an effort to make others feel comfortable．This also is shown in other ways．British men still open doors for women, and British men are more likely to treat women to a meal than German men．However, 1 do need to point out here that this applies to English men a bit more than it would to Scottish men' Yes, the latter are a bit tightfisted．
1.What is the author's attitude towards English politeness?
A．He appreciates it B．He gives no personal opinion
C．He thinks it is artificial D．He thinks it goes too far．
2.What can we learn about customers and retail assistants in Germany?
A．It's always a retail assistant who says thank you．
B．A customer never says thank you to a retail assistant．
C．They always say thank you to each other．
D．They may say thank you only once．
3.We can learn from the last paragraph that Scottish men _____．
A．are more likely to be involved in a fighting．
B．are not so willing to spend money for women．
C．are more polite than English men.
D．treat women in a polite way.
4.The author develops the text through the method of .
A．giving comments B．telling stories
C．making comparisons D．giving reasons
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