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    【题目】Questions are based on the following news.

    【1】

    A.Checking the room.B.Arranging a large conference.

    C.Running a hotel.D.Handling a complaint.

    【2】

    A.There is no lavatory paper.B.The toilet doesn’t flush properly.

    C.The water doesn’t run away in the shower.D.There is no pillow in the room.

    【3】

    A.Busy.B.Unhappy.

    C.Excited.D.Hot.

    【4】

    A.Adjust the regulator.B.fix the toilet and shower.

    C.Send the lavatory paper.D.Send a cake and fruit.

    【答案】

    【1】D

    【2】D

    【3】C

    【4】D

    【解析】

    【原文】

    W: Could I see the Manager, please? I have a complaint.

    M: Can I help you, Madam?

    W: Yes. Did you have this room checked before I moved in? There’s no lavatory paper and the toilet doesn’t flush properly; the water doesn’t run away in the shower and I would like an extra pillow. What do you have to say to that?

    M: I’m extremely sorry to hear that. I’ll attend to it right away. The housekeeper usually checks every room before new guests move in. We have been extremely busy with a large conference.

    W: That is no way to run a hotel. One doesn’t expect this sort of thing in a well-run hotel. I am very unhappy about it. I am here to spend my honeymoon with my husband and the room has totally ruined my good mood.

    M: I do apologize, Madam. It’s most unusual. We do try to check the rooms as thoroughly as possible. I am very sorry to have caused you all that inconvenience. Just one pillow, was it? Is there anything else?

    W: Well, your air-conditioning doesn’t seem to be working well. It’s as hot as hell up there.

    M: I’ll just adjust the regulator for you and I think you’ll find it a little cooler in a short time. I’ll also send someone along right away to look at the toilet and shower. And to celebrate your honeymoon we will send a cake and fruit to your room. I hope you enjoy them.

    Questions:

    What is the manager doing now?

    Which is NOT among the problems of the room?

    How did the woman probably feel before she checked in the room?

    What will the manager do to celebrate the woman’s honeymoon?

    此题为听力题，解析略。

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