精英家教网 > 高中英语 > 题目详情

阅读理解

  Stay as safe as possible during an earthquake.Be aware that some earthquakes are actually foreshocks and a larger earthquake might happen.Try your best to move to a nearby safe place and stay indoors until the shaking has stopped.

  If indoors

  Stay under a strong table or other piece of furniture; and hold on until the shaking stops.If there isn’t a table or desk near you, cover your face and head with your arms and crouch(蜷缩)in an inside corner of the building.

  Stay away from glass, windows, outside doors and walls, and anything that could fall.

  Stay inside until the shaking stops and it is safe to go outside.Research has shown that most injuries happen when people inside buildings try to move to a different location inside the building or try to leave.

  If outdoors

  Once in the open, stay there until the shaking stops.The greatest danger exists directly outside buildings, at exits and alongside exterior walls.Ground movement during an earthquake is seldom the direct cause of death or injury.Most earthquake-related casualties(伤亡)result from falling walls, flying glass, and falling objects.

  If in a moving vehicle

  Stop as quickly as safety permits and stay in the vehicle.Avoid stopping near or under buildings, trees, overpasses, and utility wires.

  _________

  Do not light a match.

  Do not move about or kick up dust.

  Cover your mouth with a handkerchief or clothing.

(1)

The passage mainly wants to tell us _________.

[  ]

A.

what to do during an earthquake

B.

an earthquake can cause great losses

C.

not to be afraid of earthquakes

D.

how an earthquake happen on the earth

(2)

What is the most suitable title for the underlined part?

[  ]

A.

If there is no light

B.

If trapped in ruins

C.

It it is too dirty

D.

If you are alone

(3)

According to the passage, most injuries and deaths in the earthquake are caused by _________.

[  ]

A.

ground movement

B.

infected diseases

C.

terrible flood

D.

falling buildings

(4)

If you are in your house when a terrible earthquake happens, you shouldn’t _________.

[  ]

A.

stay away from windows

B.

try to leave the house at once

C.

stay under the strong furniture

D.

crouch in an inside corner

答案:1.A;2.B;3.D;4.B;
练习册系列答案
相关习题

科目:高中英语 来源:2011年普通高校招生考试浙江卷英语 题型:050

阅读理解

  In the more and more competitive service industry it is no longer enugh pro? Customer satisfaction.Today, customer:”delight”is what companies are trying to achieve in order to keep and increase market share.

  It is accepted in the marketing industry, and confirmed by a number of reserches, that customers receiving good service will promote business by telling up to 12 other people; those treated complaints are handled fairly will stay loyal.

  New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet.For example, many companies now have to invest(投资)a lot of money in information technology and sta? traming in order to cope with the “phone rage”-caused by delays in answering call, being cut off in mid-conversation or left waiting for long?

  “Many people do not like talking to machines,”days Dr, Storey, senior lecturer in Marketing at City University Business School.”Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then, The aim is to make the customer feel they know you and that you can trust them-the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

  Recommended ways of creating customer delight include:under-promising and over-delivbering(saying that a repair will be carried out within five hours, but getting it done tithin two? replacing a faulty prodect immediately; throwing in a gift voucher(购物礼券)as an unexpected “thank you”

  Reg? Customers; and always returning calls, even when they are compants.

  Aiming for customer delight is all very well, but if services do not? ach the haigh level promised, disappointment or worse will be the result.This can be eased by offering an apolgy and an explanation of why the wervice did not meet usual standards with empathy(for example,”I know how you must feel”), and possible solutions(replace ment, compensation or whatever fairness suggests best meets the case).

  Airlines face some of the toughtest challenges over customer care, Fierce competition has conviced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays? by weathe, unclaimed luggage and technical?

  For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times.They are trained to answer quickly,? their name, job title and a “we are here to help”attitude.The company has invested heavily in information technology to make sure that information is available instantly on screen.

  British Airways also says its customer care policies are applied within the company and staff are? each other as customers requiring the highest standards of service.

  Customer care is obiously here to stay and it would be a foolish company that used slpgznd? as we do as we please”.On the other hand, the more customers are promised, the greater the risk of disappointment.

(1)

We can learn from Paragraph 2that ________.

[  ]

A.

complaining customers are hard to satisfy

B.

unsatisfied customers receive better service

C.

satisfied customers catch more attention

D.

well-treated customers promote business

(2)

The writer mentions”phone rage”(Paragraph 3)to show that ________.

[  ]

A.

customers often use phones to express their anger

B.

people still prefer to buy goods online

C.

customer care becomes more demanding

D.

customers rely on their phones to obtain services

(3)

What does the writer recommend to create customer delight?

[  ]

A.

Calling customers regular

B.

Gibing a “thank you “note.

C.

Delivering a quicker service.

D.

Promising more gifts.

(4)

If a manager shoud show his empathy(Paragraph 6), what would be probably say?

[  ]

A.

”I know how upset you must be.”

B.

”I appreciate your understandig.”

C.

”I'm sorry for the delay.”

D.

”I know it's our fault.”

(5)

Customer delight is important for airlines because ________.

[  ]

A.

their telephone style remains unchanged

B.

they are more likely to meet with complaints

C.

the services cost them a lot of money

D.

the policies can be a?

(6)

Which of the following is conveyed in this article?

[  ]

A.

Face-to-face service creates comfortable feelings among customers.

B.

Companies that promise more will naturally attract more cuatomer.

C.

A company should promise less but do more in a competitive market.

D.

Customer delingt is more important for air lines then for banks.

查看答案和解析>>

同步练习册答案