---John has put forward______ most challenging question for us to answer.
---Yes, it really is. I have never heard______ harder one.
A. a; the B. the; the C. a; a D. the; a
科目：高中英语 来源：2014-2015学年甘肃天水秦安县第二中学高三上学期第四次检测英语试卷（解析版） 题型：阅读理解
Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
1.Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers have no easy access to store managers.
C. Few customers believe the service will be improved.
D. Customers would rather relate their unhappy experiences to people around them.
2.What does Paula imply by saying “the shopper must also find a replacement” (Line 2, Para. 4)
A. New customers are bound to replace old ones.
B. Most stores provide the same kind of service.
C. Not complaining to manager causes the shopper some trouble too.
D. It is not likely the shopper can find the same products in other stores.
3.Shop owners often hire moonlighting police as parking attendants so that shoppers________.
A. can stay longer browsing in the store
B. won’t have trouble parking their cars
C. won’t have any worrier about security
D. can find their cars easily after shopping
4.What contributes most to smoothing over issues with customers?
A. Design of store layout.
B. Hiring of efficient employees
C. Huge supply of goods for sale.
D. Manners of the salespeople.
5.To achieve better shopping experiences, customers are advised to ________.
A. exert pressure on stores to improve their service
B. voice their dissatisfaction to store managers directly
C. settle their disputes with stores in a diplomatic
D. shop around and make comparisons between stores
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科目：高中英语 来源：2014-2015学年福建漳浦第三中学高三上第二次调研考试英语试卷（解析版） 题型：单项填空
The Ukrainian official said that their soldiers_____a major town controlled by the armed rebels after a violent attack.
A.crushed B.seized
C.persevered D.grasped
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科目：高中英语 来源：2014-2015学年福建福州第八中学高三上第三次质检英语试卷（解析版） 题型：阅读理解
The British royal family is about to be slimmed down. The queen plans to reduce the number of real royals, as was recently announced. However, there seems little sign of the monarchy (君主) disappearing completely．
Up till the 17th century, the British king or queen was believed to rule by “divine (神的) right”, which was the idea that God chose the king or queen to rule and that he or she was therefore above the law. However, this idea ended with the English Revolution, in which King Charles I was imprisoned and then killed in 1649．
So what role does the British royal family have today?
Well, the Queen has important formal duties: as Head of State, the Queen represents the UK on visits abroad and invites other world leaders to visit the UK. As Head of the Armed Forces, only the Queen can declare when the UK is at war or when war is over. The Queen also has constitutional duties: She has to sign many government and Commonwealth documents every day.
In addition, the royal family spends a great deal of its time traveling up and down the country in support of different charity projects. But the public in Britain do not believe there should be a royal family. Sometimes, the press and media criticize the royal family as well. One criticism is that British people should not have to pay for the royal family through their taxes．
Today, the royal family works hard to be relevant in the modern world. The queen’s speech on TV is less formal every Christmas, and is now available as a podcast (播客). In 2005, after graduation from university, Prince William spent time teaching English in Uruguay, the sort of work many young British people do at some time in their lives．
1.What can be concluded from the first two paragraphs?
A. The British king or queen is no longer believed to rule by divine right．
B. The British king or queen is about to become common people．
C. The English Revolution put an end to the British royal family in 1649．
D. The royal family’s role was most important in Britain in the 17th century．
2.Which of the following is NOT among formal duties of the Queen?
A. Declaring when the UK is at war．
B. Travelling around the world for charity projects.
C. Inviting other world leaders to visit the UK．
D. Signing Commonwealth documents every day．
3.Prince William is mentioned in the passage to show that ________．
A. he is popular in the UK
B. many young British people do voluntary work
C. he has tried to win young people’s admiration
D. the royal family is trying to change their image
4.We can infer from the passage that ________．
A. British people are all in favor of the royal family
B. the British royal family are facing surviving challenges
C. the public are encouraged to oppose the royal family
D. British youths are required to teach English in Uruguay in their lives
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科目：高中英语 来源：2014-2015学年福建福州第八中学高三上第三次质检英语试卷（解析版） 题型：单项填空
--- What do you suppose ______ her look so upset?
--- ______ by her boyfriend again.
A. made; She was misunderstood
B. had made; Having been misunderstood
C. has made; Being misunderstood
D. made; Misunderstood
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科目：高中英语 来源：2014-2015学年福建福州第八中学高三上第三次质检英语试卷（解析版） 题型：单项填空
— Terribly sorry, but I thought this was a parking lot.
— ______. Here is your ticket.
A. That’s all right B. Never mind
C. Don’t mention it D. Sorry, that is no excuse
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科目：高中英语 来源：2014-2015学年福建长汀县第一中学高三上第四次月考英语试卷（解析版） 题型：阅读理解
I used to think of myself as a person learned in books, but my bookshelves told a different story. Apart from a few Indian novels and an Australian book, my literature collection only consisted of British and American titles. Worse still, I couldn’t ever found anything in translation. My reading was limited to stories by English-speaking authors.So, at the start of 2012, I set myself the challenge of trying to read a book from every country in a year to find out what I was missing.
With no idea where to get those books, I was unlikely to find publications from nearly 200 nations on the shelves of my local bookshop, so I decided to ask the readers all over the world for help. I created a blog called A Year of Reading the World and put out an appeal for suggestions of titles that I could read in English.
The response was amazing. People all over the world were getting in touch with me, offering ideas and book lists. Some posted me books from their home countries. In addition, several writers, like Turkmenistan’s Ak Welsapar and Panama’s Juan David Morgan, sent me unpublished translations of their novels, giving me a rare opportunity to read works unavailable in Britain. Even with
such an extraordinary team of bibliophiles(爱书者) behind me, however, sourcing books was no easy task. With translations making up only around 4.5 per cent of literary works published in the UK, getting English versions of stories was tricky.
One by one, the books from the countries on the list filled my heart with laughter, love, anger, hope and fear. Lands that had once seemed exotic and remote became close and familiar to me. At its best, I learned, reading makes the world real.
1.The author realized she was not a learned person when she found ________.
A. she could do nothing but read books
B. she didn’t have any translated books.
C. she had never been to Indian and Australian
D. she could only read simple English stories
2.What was the challenge the author set for herself?
A. Looking for publications to publish her own books.
B. Creating a blog to offer help to other readers.
C. Reading books from nearly 200 countries in a year.
D. Giving some suggestions on learning English.
3.It was not easy to find the books mainly because ________.
A. the readers were unwilling to offer help
B. there were too few translations in the UK
C. the author had no time and no chance to do it
D. the writers didn’t want to publish their books
4.We can infer that by reading the books from other countries, the author feels ________.
A. satisfied and rewarded
B. thankful and pitiful
C. calm and peaceful
D. bored and regretful
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科目：高中英语 来源：2014-2015学年浙江永嘉楠江中学高二上第二次月考英语试卷（解析版） 题型：书面表达
某英语报纸正举行“我的选修课程（elective course）体验”主题征文活动。请你根据以下提纲，用英语写一篇短文，准备投稿。
? An elective course you have attended this term and why you chose it
? One of the unforgettable experiences with this course
? What you have learned from this experience
注意：(1) 短文须包括上述内容，应适当增加细节，以使行文连贯；
(2) 文中不得出现真实人名、校名等信息；
(3) 词数；100左右。开头部分已给出（不计词数）。
One of the elective courses I have attended this term is _______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
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科目：高中英语 来源：2014-2015学年山西大同市高一上期中英语试卷（解析版） 题型：单项填空
—You’ve drunk too little. ______ of the milk is still left in the bottle.
— I’m full now.
A. Two thirds B. Two three
C. Second third D. Seconds three
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