Question

【题目】你是王玲，两周前你从网上订购一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：

1.介绍购物情况；

2.反映存在问题；

3.提出解决方案。

注意：1. 词数100左右；

2.可适当增加细节，以使行文连贯；

3.开头结尾已给出，不计入总词数。

To whom it may concern,

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

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____________________________________________________________________________________________

____________________________________________________________________________________________

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Looking forward to your reply.

Answer 1

【答案】To whom it may concern,

I am one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Sincerely,

Wang Ling

【解析】这是一篇提纲类作文。向网店客服写邮件投诉。要点如下：

1．介绍及购物情况：

2．反映存在问题：一般要讲述对商品质量或售后服务不满意的地方。

3．提出解决方案，希望得到的结果。

投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。上下文意思连贯，符合逻辑关系。

亮点说明：

本文结构完整，内容齐全。语言方面，本文叙事客观、准确、简洁，在表达自己的不满时，语言有分寸，不失风度。时态运用准确，既有复合句，又有单句，既有主动语态又有被动语态。连词运用恰当，语言得体。

在文章中使用许多复合句。如the books were so poorly packed up that the cover of one book was torn. 是一个由so…that引导的状语从句。it is not a complete set, as I found one book missing.是一个由’as”引导的原因状语从句，I hope that you either return my money or deliver a new set of books to me.这里含有一个宾语从句。在文中使用一些连接词如“but,…and…To make matters worse…，Besides,,” 使文章的结构很清晰。同时使用了一些较高级的词组如：not until…， much to my disappointment，To make matters worse，be informed of等，使文章增色不少。