. The whole class, as well as the teacher, ________ deeply moved/touched/affected by the film which is being shown.
| A．was | B．were | C．are | D．is |
科目：高中英语 来源：2012-2013学年湖北省荆州市沙市六中高一上学期期中考试英语试卷（带解析） 题型：单选题
An earthquake left the whole town .
| A．as usual | B．in the end | C．at an end | D．in ruins |
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科目：高中英语 来源：2011年上海全国普通高等学校招生统一考试英语试卷 题型：完型填空
Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But, 50 , words of wisdom are soon forgotten. Once companies have attracted customers they often 51 the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business— 52 that the customer remains a customer.
53 to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing 54 , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the 55
implications. Cutting down the number of customers a company loses can make a big 56 in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to 57 increases of between 25 and 85 per cent.
In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and 58 never returns, is losing the company thousands of dollars in 59 profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer 60 is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to 61 them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits. 62 customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price 63 , and may provide free word-of-mouth advertising. Retaining customers also makes it 64 for competitors to enter a market or increase their share of a market.
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科目：高中英语 来源：2010-2011福建省师大附中高一下期末模块测试英语试卷 题型：完型填空
With parents who taught at school, Sophia received a fairly good education. She would have achieved 36 in a career, but she 37 to spend most of her marriage in the 38 role of wife and mother, 39 herself to her husband and her three children.
At the beginning of their family life, Sophia took on the 40 for running the house in order for her husband to 41 his personal interest: writing novels. However, things weren’t going as 42 as expected. Nate’s writing failed to 43 the whole 
housekeeping. He had to take a position in the government to 44 for his family. Sophia tried to persuade Nate to give up his 45 for full-time writing, but he didn’t listen to her. He took his job 46 because it promised the family would be prevented from being 47 . That accounted for the shocking 48 he suffered when he lost his job. That day, he said to Sophia in a 49 , “I got fired. I am a 50 failure.”“Now you can focus your mind 51 your writing.” she responded. To make Nate believe money was no longer the major 52 ， Sophia took out a box that was fu
ll of 53 . She explained that she got the money for their hand-painted lampshades.
The unemployed husband did 54 a book that was a(n) 55 hit and is a long-lasting literary masterpiece. The story of Sophia’s turning her husband into a world famous writer has been widely talked about ever since then.
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科目：高中英语 来源：重庆市杨家坪中学09-10学年度高一下学期质量检测 题型：完型填空
第二节：完形填空 (共20小题，每小题1.5分，满分30分)
阅读下面短文，掌握其大意，然后从各题所给的四个选项中，选出一个最佳答案。
One day a young man was standing in the middle of the town, saying that he had the most beautiful heart in the whole world. A large crowd 36 and they all admired his heart, for it was 37 .There was not a mark or a flaw (瑕疵) in it. They all agreed it was 38 the most beautiful heart they had 39 seen. The young man was very 40 and boasted (自夸) more loudly about his beautiful heart.
Suddenly, an old man 41 at the front of the 42 and said, “Your heart is not as beautiful as mine.” The crowd and the young man looked at the old man’s heart. It was beating 43 , but it was full of 44 . It had places where pieces had been 45 and other pieces put in, but they didn’t 46 quite right and there were several rough and pointed edges.
The people stared. “How can he say his heart is more beautiful?” they thought. The young man looked at the old man’s heart and laughed. “You must be 47 ,” he said. “Compare your heart with mine. Mine is perfect and yours is a mess of scars.”
“Yes, yours 48 perfect, but I would never trade with you,” said the old man. “Every scar 49 a person to whom I have given my love. I 50 a piece of my heart and give it to them, and often they give me a piece of their heart which fits into the 51 place in my heart, but because the pieces aren’t 52 in shape, I have some rough edges, which I 53 .They remind me of the love we shared. So now do you see what true 54 is?”
The young man was moved. He stood there silently with 55 running down his cheeks.
36. A. stopped B. came C. agreed D. gathered
37. A. clean B. exciting C. happy D. perfect
38. A. probably B. truly C. likely D. luckily
39. A. never B. seldom C. ever D. sometimes
40. A. proud B. regretful C. happy D. angry
41. A. appeared B. cried C. showed D. listened
42. A. man B. crowd C. street D. town
43. A. quickly B. strongly C. slowly D. heavily
44. A. tears B. water C. scars D. love
45. A. burnt B. changed C. removed D. cut
46. A. place B. fit C. jump D. see
47. A. joking B. tricking C. dreaming D. playing
48. A. looks B. smells C. sounds D. feels
49. A. explains B. helps C. presents D. represents
50. A. tear down B. turn down C. tear out D. throw out
51. A. clean B. scary C. empty D. painful
52. A. normal B. big C. fine D. exact
53. A. want B. dislike C. fear D. value
54. A. kindness B. happiness C. beauty D. love
55. A. water B. sweat C. tears D. Blood
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科目：高中英语 来源：2012-2013学年黑龙江省绥化市第九中学高一下期第一次月考英语试卷（带解析） 题型：完型填空
One day a rich man was invited to dinner at the home of one of his friends. He did not know what to 36 the wine, meat and chicken he had just bought. Certainly he could not 37 them to the servant. Then he had 38 idea. He called up the servant and 39 to him.
"I'll be away for the whole evening, and I'll leave you to look after the house. In the cupboard there are two bottles filled with 40 . Be careful about it. You'll be killed if you take even a 41 of it. There is also some meat and chicken in the cupboard. Take care of them". 42 these words the rich man left the home.
43 the master turned his back, the servant opened the cupboard and began to enjoy all the nice things in it. He 44 the two bottles and ate up the meat, the chicken and 45 he found in the cupboard. He was 46 and soon fell 47 .
At mid-night the rich man returned home. He looked into the cupboard and to his great 48 , all the wine and food were 49 . He was mad with 50 and called the servant up.
"Oh, Master," the servant began to say 51 the rich man could open his mouth; "while you were away, the neighbor's black cat stole into our kitchen and ate up every things in the cupboard. I know you would be angry with me. I was so 52 that I drank the two bottles of poison to kill 53 “there were tears in the servant's eyes.”Oh, Master," he continued, "Please don't get angry with a 54 _ man. I'll soon be dead.
The rich man, of course, did not 55 a word of his story. But again, he could do nothing about it.
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