5．Emotional Intelligence （EQ or EI） is a set of abilities or petencies that enable us to understand and manage ourselves and our emotions effectively．EQ also helps us understand and effectively relate to others．Stress tolerance，leadership，munication，social responsibility，problem solving and creativity all require high EQ．
Here are some of the major emotional intelligence competences that make up a fully integrated personality as well as a sample of a state of the art assessment that measures EQ．
Emotional Expression-The ability to express your feelings and instincts（本能）．Emotional expression is a necessary part of your day．
EmotionalA wareness of Others-The ability to hear，sense or intuit what other people may be feeling from their words，body language（not verbal） or other direct or indirect clues．
Flexibility-The ability to bounce back，be flexible，and retain curiosity and hope in the face of adversity，change or challenge．
Optimism-B eing positive and optimistic．
EQ is recognized to be one of the most important predictors of personal，business and professional success．In a world of unprecedented change and challenge it is our ability to increase our EQ that will help us build the leadership，transparent munication and collaboration to lead better lives，do better business and contribute to a better world．
IQ may get you the client，but your EQ skills will help you keep the client and build a growing practice．Why？B ecause，while human beings like to make their decisions m an intelligent way to purchase a product or a service，the bottom line remains that we buy services and products from those we trust and like．It is our ability to trust and like another person that makes us feel comfortable with the relationship and inspires the desire to have or to purchase something from them．
It is the human ability to put instincts，emotions and thoughts into the correct position in relation to each other that gives us the competence to increase our emotional intelligence．A nd it is the human ability to use the changes and challenges we face to develop self awareness and emotional management that helps us communicate better．
With appropriate education and training，Emotional Intelligence can be developed throughout our lives．Like most human competences，Emotional Intelligence is best increased in the learning and the doing，and that is why EQ focused coaching is so powerful
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