Question

【题目】假如你是李华，在某餐厅就餐时不满意餐厅的服务,请根据以下内容向餐厅经理写一封投诉信，内容如下：
1).投诉内容(没有保留预定位置,食物不新鲜，服务员态度不好等）；
2).希望得到妥善处理。
注意：1).词数100左右；
2).可以适当增加细节，以使行文连贯。
Dear Sir/Madam,
Yours,
Li Hua

Answer 1

【答案】Dear Sir/Madam,

I am Li Hua, a customer of your restaurant. I am writing to you because of the unpleasant experience we had in your restaurant.

Last Friday, I booked a table near the window for dinner in your restaurant in advance because I was to treat my two American friends to a typical Chinese meal. But I was quite disappointed at your service. We went there at the time as arranged, only to be told there were no seats available. What annoyed us most was that when we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely. Besides, when we began our dinner, we found the food not fresh and some dishes were too salty.

Thus, it is my sincere hope that you can look into the case and take some measures to prevent such things happening again. I'd appreciate it if you could give me a reasonable explanation as soon as possible.

Yours,

Li Hua

【解析】本文是一篇英文信件，要求考生以李华的身份，向餐厅经理写一封投诉信，指出就餐时不满意餐厅的服务。写作要点已经给出，属于提纲类作文。任务中给出的提示信息包含如下内容：1.投诉内容(没有保留预定位置,食物不新鲜，服务员态度不好等）；2.希望得到妥善处理。抓住了这亮点，我们就抓住了文章的核心内容。其次选用正确的人称和时态，考虑用一般过去时，第一人称来写。然后写出单个句子，使用正确的连词，连句成段。具体来说，写这篇文章时，要注意:1、提示中的内容比较泛泛，需要适当补充；2、为使文章层次清楚，可分三个自然段写：第一自然段说明自己写这封信的目的；第二自然段详细叙述自己不愉快的就餐经历；第三自然段希望餐厅经理解决这个问题，杜绝此类事情再次发生。这篇文章对于考生的综合能力要求较高，要求考生有很强的谋篇布局的能力和组织要点的能力。需要注意紧扣文章主题，给出的要点都需要包括，缺一不可。写作时注意准确运用时态，上下文意思连贯，符合逻辑关系，不能出现文章脱节问题。尽量使用自己熟悉的单词句式，同时也要注意使用高级词汇和高级句型使文章显得更有档次