Question

【题目】假设你是李华，上个月在某网站上购买了两本英文原版小说，其中一本有质量问题，请你给客服写一封邮件，说明具体问题并要求退款。内容包括：

1.封皮严重损毁，内文有缺页。

2.书中所附的图片清晰度不够，影响阅读； 3.要求全额退款。

注意：1.词数100左右。 2.可适当增加细节，以使行文连贯。

Dear Sir or Madam,

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Yours sincerely,

Li Hua

Answer 1

【答案】Dear Sir or Madam,

I’m writing to make a complaint. I purchased two English novels from your website last month. I’m sorry to inform you that one of the books fell short of my expectations. The parcel was almost torn open when it arrived. One book’s cover was severely misshapen due to the long journey from the US to China. To my greater disappointment, a couple of pages inside the book have gone missing and the pictures the book contains are so blurry that I can’t even work out the message the author is trying to convey through them. I demand the money I paid for the book be fully refunded .

Your prompt response will be highly appreciative.

Yours sincerely,

Li Hua

【解析】本文属于应用文中的书信，要求写信给某网站客服说明所购图书的具体问题并要求退款。以第一人称为主。要点：1.写信目的；2.描述图书质量问题；3.表达你的失望并要求退款。
这是一篇提纲类作文，我们需要用正确的英语把给出的要点表达出来.本作文中给出的要点比较具体,故需要准确表达.写作时注意准确运用时态，上下文意思连贯，符合逻辑关系，
也要注意使用高级词汇和高级句型使文章显得更有档次。特别注意在选择句式时要赋予变化。同时应选用合适的连接词或过渡词，使文章具有一定的连贯性。考生必须认真查验是否有漏写情况，有无拼写错误及标点误用等。
【亮点说明】
范文中运用了高级词汇inform、torn open、convey大量的短语make a complaint、fell short of my expectations.、To my greater disappointment、work out、以及多变句型如：虚拟语气：I demand the money I paid for the book be fully refunded .