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    【题目】假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损、数量不足。请就此向网店客服写邮件投诉。

    要点如下：1．介绍购物情况：2．反映存在问题： 3．提出解决方案。

    注意：1．词数100左右： 2．可适当增加细节，以使行文连贯；

    (可能用到的生词： 投诉complaint n．)

    ____________________________________________________________________________________________

    ____________________________________________________________________________________________

    ____________________________________________________________________________________________

    ____________________________________________________________________________________________

    ____________________________________________________________________________________________

    ____________________________________________________________________________________________

    ________________________________________________________________

    【答案】Dear Sir/Madam(To whom it may concern),

    I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

    I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

    Looking forward to your reply.

    Li Hua

    【解析】这篇文章的要点明确，在介绍购物情况和反映问题时用一般过去式，在提出解决方案时可用现在时和将来时。

    其中，介绍购物情况和反应问题，按照题中所给的信息叙述即可，解决方案方面需要考生自己补充具体细节。范文中的方案是，要么退款要么寄一套新的过来，并及时通知我处理详情，考生可以参考这个方案。。

    【范文亮点】

    用了固定搭配和特殊句式，使文章句子高级，例如，I didn’t receive them until yesterday. 用了not...until…，表示直到…才…；much to my disappointment，to sb’s + 表示情绪的名词，意为令 sb 感到…的是；I have every right to do 意思是，我有充分的权利做某事；be informed of “被告知”。

    用了恰当的连接词使文章上下衔接顺畅，例如，Besides ；To make matters worse“让事情更糟糕的是”。

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