One of the odd things about some business organizations is that they spend so much money attracting new customers but spend so little keeping them. It just doesn’t make sense. However, taking customers for granted is a routine in some business organizations.
Loyal customers are an organization's only protection against bankruptcy(破产), and losing them because of neglect or indifference is really wrong. Not only do satisfied customers continue to buy by themselves, but they often encourage others to buy. This is advertising that doesn't cost a penny. Although there are always problems in giving good service to customers, maintaining their business isn't all that difficult. It's a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.
There are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong goods, failing to answer letters promptly, and so on. Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered.
No matter who is at fault, customers whom you value highly should generally be given the benefit of the doubt. The old saying that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally, get more attention than those who buy infrequently and have to be badgered to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise.
1.From the second paragraph, we can know that ____________.
A. satisfied customers should always be well serviced
B. devoted customers are lifelines of business organizations
C. companies can employ customers to advertise their products
D. it is hard for organizations to offer good services to their customers
2.Which of the following statements might the author agree with?
A. Only regular customers deserve good treatments
B. New customers are treated well in large organizations
C. Some errors and failures in business are unavoidable
D. Both an organization and their customers are responsible for certain errors
3. What does the author imply by saying “all customers should be treated alike is a myth”?
A. It’s not true that all customers are treated equally
B. It is an old story that customers receive equal treatment
C. It is possible that customers should enjoy the same treatment
D. It’s a rule that customers should share equal and fair rights
4. The main idea of the passage is best summarized as “_________”.
A. new customers are kings for business organizations
B. taking customers for granted is regulation in business organizations
C. maintaining customers is the most important thing to business organizations
D. business organizations need spend so much money attracting new customers
名校课堂系列答案科目：高中英语 来源：2015-2016学年贵州思南中学高二上学期期末考试英语试卷（解析版） 题型：完形填空
完形填空（共1小题）
My 8-year-old son, Kevin, has made friends with some boys in the neighborhood．He has been________with them after school．My wife, and I are he has other kids to be with and we have and encouraged him to play with his friends．We also want Kevin to learn , so we have asked him to tell us he’s going and to come home at a specified（规定的） time．
The ________ started when Kevin didn’t come home on time．On one occasion, I asked Kevin to be back at 6 pm．By 6:30, I needed to go ________him．I found him at a friend’s house, and he looked ________ that he couldn’t continue playing．After we came home, I sat Kevin down for a talk about the ________of keeping his word．I told him I was not worried about his arriving a few ________ late, after a half hour, he told me he understood and I was
________．
The next day, I came home from work at about 6:30 pm and my wife asked me to go and get Kevin back ________ she said he should be back home at 6．I walked to his friend’s house and a look of ________ appeared on Kevin’ face when he came to the door．
At ________， my wife and I spoke to Kevin about why he didn’t come home on time again．He said he just wanted to ________ playing．This was ________, so we decided to ground（罚不准出门）him for a week．This ________ no playing with his friends．
For the next week, whenever his friends came to ask for Kevin, we let him ________ to them that he was grounded．We felt this would help him be responsible for his ________．
As a ________ , I believe one of the most important things we can teach our kids is self-responsibility and that actions have results．
1.A．studying B．playing C．chatting D．quarreling
2.A．glad B．lucky C．worried D．sure
3.A．made B．allowed C．trained D．forced
4.A．amusements B．communication C．honesty D．responsibility
5.A．when B．why C．where D．whenever
6.A．changes B．conflicts C．worries D．problems
7.A．looking for B．picking up C．waiting for D．calling up
8.A．angry B．nervous C．disappointed D．ashamed
9.A．quality B．importance C．stories D. ways
10.A．hours B．minutes C．days D．times
11.A．satisfied B．shocked C．surprised D．concerned
12.A．if B．unless C．because D．so
13.A．guilt B．disappointment C．excitement D．hatred
14.A．home B．school C．work D．office
15.A．finish B．keep C．learn D．stop
16.A．impossible B．impolite C．unacceptable D．unbelievable
17.A．meant B．suggested C．showed D．implied
18.A．reply B．apologize C．tell D．explain
19.A．decisions B．words C．actions D．friends
20.A．teacher B．parent C．writer D．professor
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科目：高中英语 来源：2016届黑龙省高三下学期开学考试英语试卷（解析版） 题型：阅读理解
New York----Michelle Obama made a daring decision to return to the same designer who created her Inaugural (就职）Ball dress four years ago -- and the risk paid off.
The First Lady looked extremely attractive in a thin, sweeping, and ruby-colored dress by designer Jason Wu. She teamed the dramatic dress with heels by Jimmy Choo and a diamond ring by Kimberly McDonald.
She surprised the fashion establishment by returning to a Wu design which had been the custom made for her.
Four years ago at her first Inauguration Ball, Michelle shimmered（熠熠生辉）in an off-white, one-shouldered floor-length dress by the designer.
Wu, who was 26 at the time and had only been working in fashion for three years, saw his career take off after the First Lady's surprise decision to wear one of his dresses.
He said at the time that he was unaware she had chosen the dress and had been watching at home on his couch and eating pizza when she appeared.
After her 2013 decision, Wu told Women's Wear Daily: “Mrs Obama likes to keep her secrets. She fooled me again.”
Wu released a women's clothing and accessories（装饰品）collection at Target last year and continues to be popular with the First Lady for official engagements.
The sleeveless, cross-halter neck dress with low-cut back flattered（突出）49-year-old Michelle's arms and neat waist.
It had been created especially for her by Wu and was a departure from the dark and plain colour tone she stuck to at earlier inauguration events.
Mrs Obama's new hairstyle -- she had bangs（美发沙龙）cut on her birthday last week had been loosely tousled（蓬松的）for the special night.
Vice-President Joe Biden's wife Jill also looked attractive in a blue silk dress by Vera Wang at the Inauguration Ball.
1.What does the passage mainly talk about？
A. Designer Wu’s great works
B. Mrs. Obama’s decision to return to her former fashion designer
C. The First Lady’s secrets.
D. Wu, a great designer.
2.Michelle Obama’s brave decision proved to be a_________.
A. risk B. danger C. Surprise D. success
3.According to the passage, which of the following is correct?
A. Mrs Obama’s inaugural dresses were made by the same designer.
B. Joe Biden’s wife Jill also had her dress created by Wu.
C. The colour tone at Michelle’s earlier inaugural events was not satisfactory.
D. Mrs Obama had straight forehead hair as her new hairstyle for the special night.
4.Which of the following best describes Jason Wu?
A. Daring and gifted. B. Unusual and cautious.
C. Careful and brave. D. Talented and lucky.
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科目：高中英语 来源：2015-2016学年河北衡水冀州中学高二上月考五A卷英语卷（解析版） 题型：阅读理解
Most of us would like to have glowing skin, especially as we get older. The good news is that you don’t have to wait until summer to catch some sun rays. Scientists have found eating plenty of fruit and vegetables is by far the best way to achieve a healthy, golden glow.
Dr. Ian Stephen said, “Most people think that the best way to improve their skin color is to get a suntan（棕褐色）. But our research shows that eating lots of fruit and vegetables is actually more effective.”
The team first assessed the skin color of people in relation to their diet. Those who ate more fruit and vegetables a day were found to have a more golden, yellow skin color. Those with a healthy glow had a higher presence of carotenoids（类胡萝卜素）, which play a role in the immune system. Carotenoids are commonly found in fruit and vegetables such an yellow and red peppers, spinach, apricots and melons.
The team then studied the relation between skin tone and attractiveness. They used specialist software to operate the skin color on the images of 51 faces to simulate（模拟）more or less carotenoids and suntans. Participants were then asked to adjust the skin color to make the faces look as healthy as possible. Given the choice between skin color enhanced by suntans and skin color enhanced by carotenoids, people preferred the carotenoids skin color.
The study shows that not only do people use skin color to judge how healthy other individuals are, but they are accurate when they make those judgments. While this study focus on Caucasian（白种人的）faces, it suggests this phenomenon may exist across cultures, since similar preferences for skin yellowness are found in an African population.
1.Which statement is TRUE according to the text?
A. Carotenoids are only found in the fruit.
B. Carotenoids are important in the immune system
C. Carotenoids can be improved by catching sun rays.
D. Carotenoids are the only factor that affects the skin color.
2.According to the text, people preferred _______.
A. the yellow skin color
B. the skin color as white as possible
C. the skin color enhanced by suntans
D. the skin color enhanced by carotenoids
3.What can we learn from the text?
A. Young girls should not eat many melons.
B. There’s no need to worry about our skin color.
C. We cannot judge a person from his appearance.
D. Skin color is a clue to judge whether a person is healthy or not.
4.What’s the author’s intention of writing this passage?
A. To show us how to get glowing skin.
B. To persuade us to get suntans every day.
C. To explain different diets in different cultures.
D. To share his experience of improving the skin.
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科目：高中英语 来源：2016届云南师范大学附中高三适应性月考六英语试卷（解析版） 题型：完形填空
完形填空
阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
John was 20 years old. He was a handsome and gifted ________ . But he stopped talking as much as he usually did after he graduated from high school. This year, his________ reduced to nothing. His parents knew he was ________ , and continually told him that they loved him. Everyone was ________ about his well-being and wondered what they could say or do to help him, since saying “I love you” ________ wasn’t enough to improve his situation.
John finally made a(an) ________ . He locked himself in the cellar(地下室)and stayed there for three days without food. ________ he continued to acknowledge his parents’ love for him and his love for them, his depression ________ . His loved ones were ________ that he would even kill himself one day. Healthcare professionals were ________ ,
but the advice, care and kindness did not ________ . On the fourth day of John’s isolation(隔离), the local high school football ________ , who didn’t’ know John’s situation, happened to call him. John’s mother told him John was not ________ and took a message at the coach’s ________ . Then she went to the cellar door and called down the stairs, “John, Coach Ivers just phoned. He said that his players ________last night on who they wanted as their assistant coach. They said you were the greatest football athlete they had ever had and they though they could ________ the state championship if you helped to coach them. Coach Ivers said they need you! He said if you are interested, you should be at the football practice ________at 14:45 this afternoon.” Hearing the message, John eventually came out of the cellar. He accepted the coaching job. ________ the time he came home from his first ________ , he had walked out of his depression. He once again found the great feeling of being ________ , and he was back to his old self.
1.A. judge B. athlete C. captain D. professor
2.A. promise B. complaint C. motivation D. conversation
3.A. depressed B. awkward C. innocent D. unconscious
4.A. curious B. positive C. frightened D. concerned
5.A. directly B. properly C. obviously D. specially
6.A. move B. apology C. difference D. deal
7.A. Because B. Although C. Unless D. When
8.A. acquired B. recovered C. deepened D. withdrew
9.A. amazed B. confused C. bored D. convinced
10.A. taken in B. brought in C. turned in D. put in
11.A. solve B. produce C. work D. develop
12.A. assistant B. manager C. coach D. guider
13.A. occupied B. suitable C. flexible D. available
14.A. request B. recommendation C. invitation D. compromise
15.A. competed B. voted C. connected D. responded
16.A. obtain B. recognize C. approve D. admit
17.A. in person B. with delight C. by chance D. on purpose
18.A. During B. Before C. By D. After
19.A. appointment B. practice C. experience D. preparation
20.A. demanded B. respected C. protected D. needed
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科目：高中英语 来源：2016届四川双流中学高三9月月考英语试卷（解析版） 题型：七选五
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Doctors say anger can be an extremely damaging emotion, unless you learn how to deal with it. They warn that anger can lead to heart disease, stomach problems, headaches, emotional problems and possibly cancer.
___1.__ Some people express anger openly in a calm reasonable way. Others burst with anger, and scream and yell. But other people keep their anger inside. They can not or will not express it. This is called repressing anger.
For years many doctors thought that repressing anger was more dangerous to a person’s health than expressing it. They said that when a person is angry, the brain releases the same hormones (荷尔蒙). They speed the heart rate, raise blood pressure, or sugar into the blood, etc. ___2.___
Some doctors say that both repressing and expressing anger can be dangerous. They believe that those who express anger violently may be more likely to develop heart disease, and they believe that those who keep anger inside may face a greater danger of high blood pressure.
__3.___ They say the first step is to admit that you are angry and to recognize the real cause of the anger, then decide if the cause is serious enough to get angry about. If it is, they say, “___4.___ Wait until your anger has cooled down and you are able to express yourself calmly and reasonably.”
Doctors say that a good way to deal with anger is to find humor in the situation that has made you angry. __5.___
A. In general the person feels excited and ready to act
B. They said that laughter is much healthier than anger.
C. Expressing anger violently is more harmful than repressing it
D. Anger may cause you a cancer.
E. Do not express your anger while angry.
F. Anger is a normal emotion that we all feel from time to time.
G. Doctors say the solution is learning how to deal with anger.
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科目：高中英语 来源：2016届陕西西安工大附中高三第四次月考英语试卷（解析版） 题型：单词拼写
单词拼写
1.It was _____ (慷慨的) of you to share your food with the poor kids.
2.On American radio, advertisers often ______ (赞助) whole programs.
3.There seem to be two new _____ (洗衣店) near our school.
4.I have ______ (包;裹) up the parcels and they are ready to be posted.
5.Although old people are wise, they are often slow and _____ (健忘的).
6.She won her ________ （毕业文凭）in only three years.
7.Even if you're doing this ______ (非正式地), write your results down.
8.This morning I went to a restaurant famous for its brunch ______ (自助餐).
9.Obviously, this _______ (候选人) differed from others.
10.At that time, we saw several _____ (车顶) sticking out of the snow drifts.
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科目：高中英语 来源：2015-2016学年黑龙江双鸭山一中高二下学期开学测英语卷（解析版） 题型：短文改错
短文改错
On a Friday night, a poor young artist was playing with his violin at a street corner with a large piece of paper on the ground. Before long, he was surrounding with people, who were all attracted by the word on that paper. It said, “Last night, a gentleman put an important thing into my hat with mistake. Please come to claim them soon.” Seeing this, people wondered why it could be. Some time later, a man came and take back his lottery which won a prize of $ 500,000. When asked why he didn’t keep it for himself, artist said, “While I don’t have much money, I live happy. However, if I lose honest, I won’t be happy forever.”
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科目：高中英语 来源：2016届安徽合肥高三第一次教学质量检查英语试卷（解析版） 题型：阅读理解
When slaves were first brought over from West Africa to the southern parts of America, they brought along with them aspects of their own culture-religion, dance,language, music, and cuisine. A mix of the two cultures eventually appeared. The religious dance of the ring shout turned into modern dances like the Charleston, and tribal chants slowly transformed into sorrowful hymns (圣歌) sung by slaves that described their hardships.
These soulful accounts by slaves of the severe climate and conditions began to be called "the blues" , which continued in popularity among African Americans after the Civil War. This music increased in popularity into the early 1900s when many black musicians became an important part of the music industry.
The slaves that had been brought over were from all different regions of West Africa, but they worked together until they gradually formed a common culture. This strengthened the identity of their music that, in the 1950s, eventually led to the beginning of rock and roll. The Beatles, the most influential band of the 1960s, are often determined as the accelerator that resulted in the ideology (意识形态)surrounding music that is still around today. The freedom and individuality associated with that time period brought forth a whole culture surrounding music. It was not just music any more, but a lifestyle.
Over the decades, music has developed into such a vital part of society and pop culture. Musicians arc glorified, with tons of adoring and screaming fans. The modern technology of present day has allowed for a greater gap between the creator of the music and the fans, as well as a widespread commercialization of music. However, criticisms of modern pop music often arise due to its mass production, and now there is a lack of the same soul and quality of naturalness and simplicity in music that was rising in the early 20th century.
1.What contributed to the birth of the Charleston?
A. Various African religions.
B. People's love of tribal dances.
C.A mix of two different cultures.
D. The popularity of sorrowful hymns.
2.According to the passage, what can we learn about the blues?
A. It became popular in the late 20th century.
B. It may include the description of slaves' sad lives.
C. It mainly told the stories of the American Civil War.
D. It reflected the hard lives of many black musicians.
3.What does the underlined word "this” in the third paragraph refer to?
A. Slaves' collective work.
B. One region of West Africa.
C. The new common culture.
D. The music by the Beatles.
4.It can be learned that the music in the early 20th century____.
A. possessed soul and sincerity
B. became more commercialized
C. was blamed for its mass production
I). widened the gap between musicians and fans
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