[题目]假设你是李华.3月1日在某网站购买了一本英文原版小说Pride and Prejudice.收到货后.你发现封面破损并存在缺页现象.请你就此向网站客服写封电子邮件投诉.要求该网站就此事道歉并重邮一本新的.如不行要求退货.注意:1词数100左右.信的开头已经写好.但不计入总词数.2. 可适当增加细节.以使行文连贯.Dear Sir or Madam 题目和参考答案——青夏教育精英家教网—

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【题目】假设你是李华，3月1日在某网站购买了一本英文原版小说Pride and Prejudice。收到货后，你发现封面破损并存在缺页现象，请你就此向网站客服写封电子邮件投诉，要求该网站就此事道歉并重邮一本新的，如不行要求退货。

注意：1词数100左右。信的开头已经写好，但不计入总词数。

2. 可适当增加细节，以使行文连贯。

Dear Sir or Madam,

I’m sorry to trouble you but ______________________________________________________________________

____________________________________________________________________________________________

________________________________________________________________

Yours sincerely,

Li Hua

【答案】Dear Sir or Madam，

I’m sorry to trouble you but I’m afraid that I have to make a complaint about the novel Pride and Prejudice, which I bought from your website on March 1st.

Much to my disappointment, the novel was so poorly packed that the cover was torn when it reached me. What’s worse, some pages are missing, which I think is unacceptable. It’s beyond belief to have received such poor service and I insist that you either replace the novel with a new one and apologize to me or give my money back. I’d be grateful if you could settle my complaint as soon as possible.

Thank you for your consideration. Your early reply will be highly appreciated.

【解析】1.注意邮件的格式，开头问候收信人。

2.第一段：写明发邮件的原因。投诉:make a complaint.写清楚买东西的时间和地点。如brought from …从……买

3.第二段，说明投诉的具体情况。封面破损：the torn cover.要求道歉:ask for apologize.换一本新的:replace a new one.退货：give my money back.

处理这件事：deal with this problem 。.

4.第四段，要求尽快答复尽快解决。 Your early reply will be highly appreciated。

【范文亮点】

1.I have to make a complaint about the novel Pride and Prejudice, which I bought from your website on March 1st. which引导的非限制性定语从句

2.What’s worse, some pages are missing, which I think is unacceptable. 中的连接词What’s worse的运用以及which引导的非限制性定语从句

3.I’d be grateful if you could settle my complaint as soon as possible. if引导的条件句。

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