Not too long ago, a story that happened at Walt Disney touched me greatly. A guest 46 out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she 47 her visit. She told the front-desk clerk she had had a(n) 48 vacation, but was heartbroken about 49 several rolls of Kodak color film(胶卷) she had not yet 50 . At that moment she was particularly 51 over the loss of the pictures she had shot at our Polynesian Luau, 52 this was a memory she especially treasured.
Now, please understand that we have no written service rules 53 lost photos in the park. 54 , the clerk at the front desk 55 Disney’s idea of caring for our 56 . She asked the woman to leave her a couple rolls of 57 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 58 at her home. In it were photos of all the actors of our show, 59 signed by each performer. There were also 60 of the public procession(游行队伍) and fireworks in the park, taken by the front-desk clerk in her own
61 after work. I happened to know this 62 because this guest wrote us a letter. She said that 63 in her life had she received such good service from any business.
Excellent 64 does not come from policy(政策性的) handbooks. It comes from people who 65 —and from a culture that encourages and shapes that attitude.
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【小题1】B
【小题2】D
【小题3】B
【小题4】C
【小题5】A
【小题6】D
【小题7】C
【小题8】A
【小题9】B
【小题10】A
【小题11】B
【小题12】C
【小题13】D
【小题14】B
【小题15】B
【小题16】C
【小题17】A
【小题18】C
【小题19】D
【小题20】A
解析试题分析：本文叙述了发生在迪斯尼乐园的一幕使作者极受感动：一名游客丢失了几个已拍摄好但未冲印的胶卷，但一名服务员想方设法为其作了弥补。揭示了这样一个主题：如何真正把顾客当成上帝?
【小题1】考查动词短语及上下文的呼应。work out算出(总数)，算出总数，有预期的结果；check out付帐离开旅馆; try out试验, 考验, 提炼；stay out不在家, 外出, 呆在户外, 坚持到……结束。一个游客付帐离开旅馆时被询问情况。故选B。
【小题2】考查动词短语及上下文的呼应。expect one's visit期待/盼望参观； realize one's visit认识到参观；pay one's visit访问，参观；enjoy one's visit享受参观的乐趣，满意。被问到她对参观满意(enjoy)与否。故选D。
【小题3】考查形容词及上下文的呼应。Disappointing失望的； wonderful好的，愉快的； uncomfortable不舒适的； important重要的。她告诉说她度过了一个愉快的(wonderful)假期，故选B。
【小题4】考查动词及上下文的呼应。take拿走, 取通常表示有意行为；drop落下，下降，通常表示有意行为；lose遗失, 浪费，表示无意行为；break破裂，打破, 违犯，通常表示有意行为。但是客人伤心她丢失了(losing)好几卷科达彩色胶卷。故选C。
【小题5】考查动词及上下文的呼应。develop显影；冲洗，通常指胶片等的冲洗；take拿，取，拍摄；wash洗涤, 冲洗，通常指衣物等物件的清洗；load装载, 装填。客人装(load)在相机拍摄(take)好了却尚未冲洗(develop)的胶卷给丢失了。故选A。
【小题6】考查形容词及上下文的呼应。silly愚蠢的, 无聊的；nervous紧张的, 不安的；calm镇静的, 沉着的；sad忧愁的, 悲哀的。客人对在该度假胜地拍摄的照片的失去肯定感到自己很伤心，故选D。
【小题7】考查连词及上下文的呼应。when当……时候； where哪里； as因为； which哪一个。她在这个游览胜地拍了许多照片，因为(as)这个客人把这次游览她特别珍惜的记忆。故选C。
【小题8】考查动词及上下文的呼应。cover包括, 包含, 适用；find发现，找到； make制造，进行；keep保持，保存。很清楚公园没有书面制定包含游客在公园里丢失照片在内的事情提供服务的规则，故选A。
【小题9】考查副词及上下文的呼应。excitedly兴奋地；fortunately幸运地；therefore 因此, 所以；quietly平静地, 静静地, 寂静地。客人很幸运(fortunately)，得到了良好的服务。故选B。
【小题10】考查动词及上下文的呼应。understand懂得，了解，表示状态意义；remind提醒, 使想起；trust 信任, 信赖；discover 发现, 发觉。前台服务员懂得(understand)应该对游客关心爱护的迪尼斯服务理念。故选A。
【小题11】考查名词及上下文的呼应。workers工人； guests客人；managers经理； clerks书记员。旅游地应该关心照顾游客(guests)，故选B。
【小题12】考查形容词及上下文的呼应。printed印刷好的； shot拍摄好的； unused未用的；recorded记录好的。她要游客留下一两卷未用过的(unused)胶卷以拍摄表演的其它内容，故选C。
【小题13】考查名词及上下文的呼应。film胶卷； card名片； camera照相机；packet包裹。两周后客人在家收到了一个包裹，故选D。
【小题14】考查副词及上下文的呼应。frequently经常的; personally亲自； alone独自； actually实际上, 事实上。包裹里是我们表演的演员的照片，并有每一个表演者的亲笔(personally)签名，故选B。
【小题15】考查名词及上下文的呼应。rules 规则； pictures照片； handbooks手册； performances表演。同时还有公园里游行队伍和燃放烟花爆竹的照片，故选B。
【小题16】考查名词及上下文的呼应。case案子； work工作； time时间；position职位。这些照片自然是那前台服务员下班后利用自己的休息时间(time)拍摄的，故选C。
【小题17】考查名词及上下文的呼应。story故事，事情； place地点； photo照片； show表演。因为这个客人写信告诉了我，我碰巧知晓了整个的事情(story)。故选A。
【小题18】考查副词及上下文的呼应。only仅仅； almost几乎； never从不； nearly接近。她说在她一生中，从来没有(never)从任何事情中得到过这样好的服务。故选C。
【小题19】考查名词及上下文的呼应。advice意见； experience经历； quality质量； service服务。良好的服务(service)不是来自于政策性的手册上的规定。故选D。
【小题20】考查动词及上下文的呼应。care注意，照料, 关心, 护理；explain 解释；serve服务，招待；like喜欢，爱好；know知道，了解。良好的服务来自于那些会关心，会护理(care)的有心人，来自于对那种姿态给予鼓励和学习的文化、素养，故选A。
考点：故事类短文。
点评：了解了全文的大意以后再作题。看清上下文，找准定位词。充分利用文章的上下文和前后句，找到对选择有提示作用的词或句。这些词有时可能是同义词或反义词。注意固定的搭配，包括动词与介词的搭配、动词与名词的搭配以及形容词与名词的搭配等，同时要根据内容选择正确的短语，有时用已了解的生活常识来确定答案。
天天向上一本好卷系列答案
小学生10分钟应用题系列答案科目：高中英语 来源： 题型：完型填空
Travis laughed as he tore at the wrapping paper on his birthday present. He was so 36 ! Finally, he would have the coolest pair of name-brand basketball shoes.
All the guys on his team were wearing the name-brand shoes of a popular basketball 37 , Chuck Hart. 38_ Hart was criticized for his poor sportsmanship and infamous 39_ , he was a great player. In fact, Travis wasn’t thinking about Hart’s behavior; he had only expected to see Hart’s 40 on the side of the box. He realized that something was 41 as he tore away the last piece of paper. Not Hart’s. The new shoes were the name-brand of another player, Robert Ryann, who was 42 for his amazing work in the community.
Travis’s hands 43 ; his heart stopped. It wasn’t that the Ryann shoes weren’t nice, but what would his friends think?
They were the wrong shoes and Travis would be 44 by the other players. When he looked up into his dad’s eyes, however, Travis knew he 45 tell him. “Thanks, Dad. I was really hoping for shoes,” Travis said as he pulled the shoes out of the box.
Next morning his dad drove him to school. When they 46 in front of his destination, Travis slowly opened the car door. Just then, his dad stopped him.
“Hey, Travis, wait a minute…” his dad said 47 “Travis, I know those aren’t the shoes you had hoped for, but I saw the names of the two guys and made a(n) 48 . The guy whose name is on those shoes,” he said, pointing down at Travis’s feet, “is someone I 49 . Do you know how often Ryann has found himself in 50 ? ”
“ No,” Travis said.
“ Never. He’s never talked back to his coach or started a fight, and he’s a team player. You could have acted like a(n) 51 when you didn’t get the shoes you wanted, Travis, 52 you were polite and made the best of it. You have honor, like the guy whose name is on these shoes. I’ m hoping that someday, your 53 will be on the coolest pair of shoes I’ll ever see.”
When Travis looked down at his feet, he saw the shoes 54 . His dad had used his mind and heart to give the son a thoughtful 55 .
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科目：高中英语 来源： 题型：完型填空
Checks have largely taken the place of money as a means of 36 , for they are widely accepted everywhere. 37 this is very 38 for both buyer and seller, it should not be forgotten that checks are not real money: they are quite 39 in themselves. A shop-keeper runs a certain 40 when he accepts a check and he is quite 41 his rights if, on occasion, he 42 to do so. People do not always know this and are 43 if their good faith is called in question. A wealthy friend of mine told me he had an extremely 44 experience.
One day he decided to buy a particularly fine pearl necklace at a famous jewelry shop which keeps a large__45 of precious stones and asked if he could pay 46 check, the assistant said that this was quite 47 . But the moment my friend signed his name, he was invited into the manager’s office. The manager was very polite, but he explained that someone 48 exactly the same name had presented them with a worthless check not long ago. My friend got very angry at it and said he would buy a necklace 49 . When he got up to go, the manager told him that the police would arrive at any moment and he had better stay 50 he wanted to get into serious trouble. Sure enough the police arrived, __51 to my friend for the 52 , but explained that a person who had used the same name as his 53 for a number of recent robberies. Then the police asked my friend to 54 out a note which had been used by the thief in a number of shops. The note read, “I have a gun in my pocket, ask no questions and give all the money in the safe.” Fortunately, my friend’s handwriting was quite__55__ the thief’s. He was not only allowed to go without further delay, but to take the pearl necklace with him.
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科目：高中英语 来源： 题型：完型填空
One of my. next-door neighbor is a sweet 92-year-old Polish lady. A few days ago, I came back from a trip. As I was 16 . my clothes in my room, I heard a(n) 17 , frantic(发疯的) knock on the door. It was 10:30 pm, and I wasn’t sure who it could be. I went downstairs and 18 the peephole, and saw that it was our sweet next-door neighbor.
I quickly 19 the door, and she seemed really distressed and kept 20 , Please help me. I need your help. The fire alarm won’t go off. Please help me.” I 21 told her that everything would be okay, and 22 her to her house to see what was going on 23 the fire alarm.
She 24 that the alarm had been going on and off inconsistently(反复无常的) for the past two hours, and that her 25 to call her daughter to come and fix it was fruitless. So I took a chair from her dining room table, 26 it, and looked at the tire alarm.
After twisting the fire alarm off, I blew into it, because sometimes 27 causes it to make strange noises. She seemed 28 but was literally shaking out of fear. I asked her 29 she was okay, and she said she was 30 , so I gave her a hug. I felt her shaking in my embrace, and held her 31 for a few minutes until she stopped shaking and sighed a breath of relief.
We then 32 and talked for ten minutes, until I felt that she was okay. and safe to sleep. She was so generous with 33 for being with her, but I thanked her for 34 me that hugs are indeed good tools! So, sometimes, a(n) 35 hug is a good and powerful way to hold someone going through a difficult period.
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科目：高中英语 来源： 题型：完型填空
Several years ago, we moved into the apartment where we live now. When my friends helped me move in, the downstairs neighbors began to 36 about the noise. I could do 37 about it. After all, noises are unavoidable(不可避免的).How can anyone move in 38 .
Still 39 ,the complaints continued on a daily basis—well after the first day. We walked “too loudly”down the stairs, we laughed too often, we opened and closed the door too many times…They had many 40 to complain.
Nobody can stand the endless complaints and quarrels. I soon learned that they had 41 the last few families who lived above them by the same way. So I had the information I needed and I tried to 42 every situation carefully.
I tried to walk in 43 to avoid any possible noises. Whenever they called 44 came to the door with a complaint, no matter how unreasonable, I simply listened. From their confused expressions, I could imagine that they had never expected to get a 45 attitude from me.
Of course, it was hard to keep calm but my sister and I 46 . I told my sister that we were going to be pleasant and 47 them to change their attitude to neighbors. I explained to her that they probably felt 48 in their lives because they are common people. 49 , they were always looking for a 50 to show their power so that nobody could look down upon them. I continued smiling and greeting them as I saw them, much to their 51 .On more than one occasion(不止一次), I ended up 52 them. They thanked me before they left.
Unexpectedly, the next time I saw them, they all smiled and 53 friendly. We had a short but pleasant 54 . Ever since then, they’ve been very pleasant neighbors, and we’ve become good 55 .
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科目：高中英语 来源： 题型：阅读理解
I was walking down a dimly (昏暗) lit street late one evening when I heard coming from behind bushes. , I slowed down to listen and panicked when I realized that what I was hearing were the sounds of a struggle. Only yards from where I stood, a woman was being attacked.
Should I get ?
I was frightened for my own safety, and I hated for having suddenly decided to take a(n) route home that night. “What if I’m hurt too? Shouldn't I just run to the nearest phone and call the police? Although it felt like a century, my thought process had only seconds. But already the cries were growing .
I knew I had to act fast. “How could I walk away from this?” I asked myself.
“No”, I finally resolved (决心), I could not turn my on the fate of this unknown woman, it means my own life.
I am not a brave man, nor am I . I don't know where I found the moral (道德) courage and physical strength, but I had finally decided to help the girl, I became suddenly changed.
I ran behind the bushes and the attacker off the woman. Struggling, we fell to the ground, we fought for a few minutes until the man jumped up and escaped.
heavily, I got to my feet and the girl, who was sobbing behind a tree. In the darkness, I could certainly her trembling shock. Not wanting to frighten her any further, I at first spoke to her from a .
“It’s OK,” I said soothingly. “The man ran away. You’re safe now.”
There was a long pause and then I heard the words, uttered (说) in .
“Dad, is that you?”
And then, from behind the tree, my youngest daughter, Katherine.
God has a way of allowing us to be in the right place at the right time.
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科目：高中英语 来源： 题型：完型填空
Thanks to a combination of young businessmen, large numbers of university students and revitalization (新生) efforts by the local and national governments, today’s Nanjing has an of youthful exuberance (繁茂) that would have been only a few decades ago. , the city, a booming city of 6.5 million on the banks of the Yangtze River some 185 miles west of Shanghai, bears resemblance to the former capital of China that suffered the worst cruelty and violence of World War II.
Nanjing has shown a remarkable capacity for reinvention during its 2,500-year history. And in recent years, the city has moved its tragic past to become a vital engine of China’s economic growth, thanks to its position in the middle of China’s prosperous eastern seaboard. Growth has also thanks to improved ground transportation: A new bullet train linking Nanjing and Shanghai started service last year, travel time between the cities from several hours to just 75 minutes, and a Beijing-Shanghai high-speed line is to open later this year, with a stop in Nanjing. Within the city, two metro lines were built in the last few years; 15 more are planned to begin service by 2030.
Signs of Nanjing’s wealth and optimism can be seen everywhere. In the heart of the downtown Xinjiekou district, a bronze statue of Sun Yat-sen, the father of modern China, looks over a busy area.
There is perhaps no more symbol of the city’s transformation than the Zifeng Tower, a 1,480-foot skyscraper that opened its doors last May. offices, restaurants and an InterContinental hotel, the tower is the second-tallest building in China and billed as the seventh-tallest in the world.
Underlying all this development is a large Chinese and student population — there are several major universities, plus a branch of Johns Hopkins’s international studies school. In fact, art and music in all sorts of places.
On a larger , local government officials and private investors are pushing the city as a rising center for contemporary art and architecture, hoping to attract from the neon-bathed streets of its neighbor Shanghai.
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| 【小题20】 |
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