Question

【题目】Effective Communication With Parents

This book explains how school leaders can become successful communicators with teachers and parents。

The effective approaches to communicating with parents in the book are: Listen, Apologize, Solve, and Thank. 【1】 It can be a challenge to listen quietly when being attacked or when wrong information is being shared, but listening quietly without interruption is the most important.

【2】 Many people struggle with making apologies- especially when they feel they've done nothing wrong. But remember, we are not necessarily apologizing for our actions, but rather because of how the parent feels or what happened. For example, "I'm sorry this happened" or "I'm sorry you feel that way.”

Listening and apologizing are the two hardest steps to a successful meeting with a dissatisfied parent. 【3】However, they set the tone for the final two steps of offering a solution and thanking the parent for their time.

【4】More importantly, LAST helps to avoid the disadvantages of becoming defensive, and damaging your partnership with the parent.

Parent-teacher conferences can be difficult when there are agendas on either side that are not known. 【5】 They should try to focus on where the student is academically, and what the child and parents can do to help the situation.

A.These steps can feel unpleasant.

B.Choose your words carefully and thoughtfully.

C.After listening, I encourage teachers to apologize.

D.When communicating with a parent, it is important to listen quietly.

E.Give parents an opportunity to say what they want the teacher to know.

F.One thing teachers should know is to make sure the conference is student-centered.

G.When you follow these four steps, any parent-teacher conference can be successful.

Answer 1

【答案】

【1】D

【2】C

【3】A

【4】G

【5】F

【解析】

这是一篇说明文。文章介绍了学校如何和家长进行有效的交流。

【1】

空前提到“和家长进行有效的交流方法是：听，道歉，解决和感谢”，照应空前“LAST”的概念，第一个步骤是listen，所以D项“当和父母交流时，安静地听很重要”强调听的重要性，放在这里是合理的。故选D项。

【2】

空处是段首主题句。本段介绍的是“LAST”的第二个步骤：apologize。段落的主要内容也是如何进行正确的道歉，所以C项“听完后，我鼓励老师道歉”切题。故选C项。

【3】

根据空前“倾听和道歉是与不满意的父母进行有成效的会面最困难的两个步骤。”可知，这两个步骤不会让人感觉舒服，A项切题，也启示下文“它们为最后两个步骤定下了基调”，故选A项。

【4】

空后“更重要的是，LAST避免了使会议变成辩论，并避免破坏你和父母合作关系，”是说明“LAST”这种方式的好处，因此G项“当你遵循这四步，任何父母——老师会议都会是成功的”切题，与下句都是说明“LAST”这种方式的好处。故选G项。

【5】

F项“教师需要强调的一件事是确保会议以学生为中心”与前句中的conference和后句中的focus on既有词汇上的照应也有意义上的照应。故选F项。