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假设你是李华,两周前你从网上订购了一套英语书虫系列读物(Bookworm Series),昨天才收到货,且包装破损、数量不足。请就此向网点客服写邮件投诉。要点如下:

1.介绍购物情况;

2.反映存在问题;

3.提出解决方案。

注意:1.词数100左右;

2.可以适当增加细节,以使行文连贯;

3.开头语已为你写好,不计入总次数。

To whom it may concern,

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Li Hua

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科目:高中英语 来源:内蒙古2016-2017学年高一下学期期中考试英语试卷 题型:完形填空

Many people enjoy taking trips by themselves. Unluckily, they do not always have the best________.Instead, people should consider group tours. Taking a group tour is a wise choice for people to________themselves.

First, group tours plan travelers’ routes, so people don’t have to______where they are going next or how they are getting there. They can just______and enjoy their trip.______, my family once took a group tour to China. The travel agency (旅行社)______everything for us. We just looked at the schedule the travel agency had_______and followed it. Thanks to the travel agency, we had a _____trip. This made things _____on my father since he didn’t have to worry about where we would go next and ______at night.

Another______of group tours is that they allow people to communicate with one another while traveling.Travelers are able to develop______with people they would never have met______they are traveling together for a number of days. As I know, my parents _____Russia on a group tour for their honeymoon(蜜月). They______another couple on that trip, and everyone had a great time together. Even after many years, they still______together from time to time. If my parents had traveled by themselves, it would have been______for them to get to know this couple.

In short,there is _____better than a group tour when traveling. Group tours schedule everything on the trip, and they give us the______to meet others and make friends with them. Group tours are the ______way to travel when taking a trip.

1.A. maps B. cars C. places D. vacations

2.A. help B. enjoy C. praise D. encourage

3.A. guess B. prove C. worry about D. talk about

4.A. relax B. stop C. walk D. show

5.A. In all B. So far C. As usual D. For example

6.A. made use of B. took care of C. ran out of D. caught sight of

7.A. provided B. found C. changed D. bought

8.A. short B. strange C. pleasant D. terrible

9.A. earlier B. easier C. slower D. worse

10.A. work B. practice C. stay D. perform

11.A. rule B. question C. purpose D. advantage

12.A. skills B. programs C. friendships D. treatments

13.A. because B. unless C. while D. although

14.A. 1eft B. visited C. forgot D. missed

15.A. met B. invited C. followed D. recognized

16.A. dance B. learn C. cook D. travel

17.A. certain B. important C. impossible D. unnecessary

18.A. something B. nothing C. somebody D. nobody

19.A. gift B. hope C. method D. chance

20.A. best B. last C. only D. new

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科目:高中英语 来源:湖北省黄冈市2016-2017学年高二下学期期末考试英语试卷 题型:阅读理解

Traveling abroad is a great way for young adults to explore,learn about global citizenship,service learning and gain a better insight into the world and different cultures.Ready for the adventure of a lifetime?Visit our website for further details.

Global Vision International

Experience everything a Latin American adventure should be,and more,when you join us in Costa Rica with a team of international under 18 volunteers.Assist with construction projects that will benefit poor children's development and education.Discover the area's amazing beaches,explore beautiful tropical jungles and immerse(沉浸)yourself in the friendly local culture.

Cost: 2 weeks from $2,990

Tel: 1-888-653-6028

Email: info@gviworld.com

Website: www.volunteerandadventureexperienceincostarica.com

Broadreach Summer Adventures

Since 1993,Broadreach has taken over 12,000 students on their worldwide summer adventure volunteer programs for middle school and high school students.Their 75+ program offerings include sailing,medicine,culture, arts,community service and leadership adventures.Programs are located in 40+ countries including the Caribbean, Central and south America,Canada,Australia,China,India,South Africa,France,Thailand,the Solomon Islands and Fiji.

Cost: Starting at $3,880

Tel: 919-256-8200

Email: info@gobroadreach.com

Website: www.gobroadreach.com

Cross-Cultural Solutions

CCS teen summer service trips are for high school students ages 15-17.The High School Volunteer Abroad program offers you an awesome opportunity to volunteer side by side with local people and new friends on a teens—only group volunteering project in our Costa Rica,India,Peru,Ghana, and Guatemala High School Volunteer Abroad Home—Bases.You'll participate in tons of cultural activities and guided tours during the week and on weekends.

Cost: Contact us for pricing and availability

Tel: US toll flee: 1-800-380-4777

Email: info@crossculturalsolutions.org

Website: www.crossculturalsolutions.org

United Planet

United Planet offers tailored volunteer abroad programs in five destinations for those under 18.Volunteers may work in orphanages,after-school centers,building homes or at environmental conservation projects.Destinations for 1-12 week Teen Quests include Romania,Peru,Ecuador and Chile.Candidates 16 years and older can apply,or travel with their family.

Cost: Varies with duration of your stay

Tel: 617-267-7763

Email: quest@unitedptanet.org

Website: www.unitedplanet.org

1.Which offers programs in over 40 countries?

A. United Planet. B. Cross-Cultural Solutions.

C. Global Vision International. D. Broadreach Summer Adventures.

2.Those who want to work with local people should go to .

A. France B. Ecuador

C. Guatemala D. Romania

3.Teenagers who would like to travel with their family can send an e-mail to .

A. info@gviworld.com B. quest@unitedplanet.org

C. info@gobroadreach.org D. info@crossculturalsolutions.org

4.What's the text mainly about?

A. Job-training programs. B. Some travel destinations.

C. Exciting outdoor adventures. D. Some volunteer programs abroad.

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科目:高中英语 来源:四川省资阳市2016-2017学年高一下学期期末质量检测英语试卷 题型:阅读理解

Like all big cities, Paris has a traffic problem: lots of cars, lots of traffic jams and lots of pollution from exhaust fumes (废气). So the city began a project to improve the situation.

Under the Velib project (‘Velib’ comes from vélo liberté, or ‘bicycle freedom’) people can take a bicycle, use it for as long as they want, and then leave it at the same or another bicycle station. The first half-hour on the bike is free, but if you don’t return it after 30 minutes, you have to pay. But it’s only ?1 a day or ?29 a year! The bicycles are heavy (25 kg), and they are all grey and have baskets. There are about 20,000 of them in the city, and around 1,450 bicycle stations. So there are a lot more Velib stations than the 298 subway stations!

Paris is not the first city to have a project like this. But not everybody thinks it’s a great idea. One Parisian said, “These bicycles are only for short journeys. If people want to travel across the city, they won’t use a bicycle — they’ll still use their cars.”

A city spokesman said, “The bicycle project won’t solve all our traffic problems, of course. But it might help reduce air pollution. Traffic, together with factory fumes, is a big problem. There aren’t any simple answers to traffic problems and pollution in cities. But unless we do something now, there will be more traffic jams and temperatures will continue to rise, so the problems in our environment will get worse. The bikes might help people to lead a healthier life, too.”

1.What can we learn about the Velib project?

A. Its bikes have no baskets.

B. Its bikes are light and colorful.

C. It aims to make traveling easier.

D. It owns more stations than the subway.

2.If you use a Velib for 1 hour, you should pay ______.

A. Free. B. ?1.

C. ?29. D. ?30.

3.Why do some people disagree with the Velib project?

A. The cost is rather high.

B. It’s hard to find a Velib station.

C. It’s not suitable for a long journey.

D. The distance between two Velib stations is long.

4.What’s the city spokesman’s attitude towards the bicycle project?

A. Worried. B. Positive.

C. Uncaring. D. Doubtful.

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科目:高中英语 来源:广西省南宁市2016-2017学年高一下学期期末考试英语试卷 题型:七选五

Controlling Anger

Becoming angry is something beyond the control of people.1. Becoming angry can do a lot of damages, both mental and physical. However, there are methods for discovering how to control anger and not suffer later.

2. The moment you feel there are chances of you becoming angry, get away from those circumstances. In fact, there can be no better a judge than you, for discovering what it is or who it is that makes you become angry, and then at that moment choose to think about something else that can lighten your feelings.

● Keep a check on your breathing. 3. By controlling the process of breathing, you can actually slow down your anger greatly. You can count till the number three as you breathe in, hold it for 3 seconds and again count till three while breathing out. You have to concentrate on the count as you do this and repeat for as many times as is required.

4. For example, if you're experiencing road anger while driving, you can choose to tell yourself that the person who overtook you by a vehicle was in a hurry as a result of some emergency and appreciate the fact that nothing major had happened to your car. Repeat this form of self-talk to yourself every time you are in the middle of such an angry situation.

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A. Talk to yourself positively.

B. Come to a stop as soon as you are angry.

C. Try to see the situation in a different light.

D. You can also ask for help from the one you rely on.

E. What you can do when you become angry is to breathe deeply.

F. In fact, almost all people at one point of time or the other become angry.

G. You can imagine going to a place you consider to be calming as well as relaxing.

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It is widely acknowledge that cities with some kind of functioning ecosystems make for better place for humans to live. More plants and animals in cities make for happier, healthier people.

A study conducted on green spaces in Sheffield, England, for instance, revealed that the greater the biodiversity(生物多样性), the greater the psychological well-being(健康)of the city’s citizens. In Paris, researchers found that getting citizens to take part in day-long activities involving urban wildlife opened their eyes to the natural world for a time, at least.

Few cities have been associated with urban ecology for as Berlin. “Slow economic recovery after the Second World War meant that reconstruction would take a long time. This provide local ecologist with the ideal conditions to develop an ambitious ecological research program in the bombed-out wastelands of West Berlin,” said Jens Lachmund, a sociologist at the University of Maastricht in the Netherlands.

The pioneering work in Berlin had several consequences, especially the formation of significant natural spaces within the city, such as the Sudgelande Nature. “Berlin has indeed benefited a lot from being a case study in urban ecology,” said Lachmund.

The recent research conducted by Mark Goddard, a biologist at the University of Leeds, and his colleagues confirmed the important of natural space within an urban setting. Goddard and his team conducted a striking global analysis of bird and plant diversity, quantifying the influence of urbanization on levels of biodiversity around the world. “Functioning urban ecosystems will be extremely important to human health and well-being,” said Goddard.

Cities take up just 3% of the land surface area, yet according to the most recent figure from the United Nations, some 3.6 billion people (just over 50% of the global population) now live in urban areas. By 2050, this figure is expected it rise to 6.3 billion. Without animals and plants to keep us company, it is a dark future.

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A. citizens and their well-being

B. green spaces and urban wildlife

C. Urban ecology and citizens’ well-being

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A. Cautious. B. Negative.

C. Uncaring. D. Admiring.

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A. The negative effect of over population.

B. The important of urban ecosystems.

C. The serious problems of city life.

D. The rapid growth of urban areas.

4.Which of the following can be the best text?

A. Should more people live in urban areas?

B. Should Berlin have more natural spaces?

C. Should cities be for animals and plants too?

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科目:高中英语 来源:内蒙古2016-2017学年高一下学期期中考试英语试卷 题型:完形填空

Willard Franklin came to my class half a year ago. But from his first arriving here, he _______ himself in his own world and he never spoke to others. As his teacher, I tried to start a talk with him but ________ .It seemed as if he just didn’t want to break his _________.

After the Thanksgiving holiday, we received the news of the_______ Christmas collection of money for the _______ in our school. “Christmas is a season of _______,” I told my students. “Some poor students in our school might not have a ________ holiday. By giving a little money, you will help ________ some toys, food, and clothing for these needy students. We will ___________the collection tomorrow.”

The next morning, __________, I found out that almost everyone had __________this matter except Willard Franklin. He came up to my desk with his head down. _________, he dropped two coins into the small box. “I don’t need milk for lunch,” he said in a __________voice.

After school I couldn’t help sharing what had ________ in the morning with our headmaster. “I may be wrong, but I _________ Willard might be ready to become a part of our class.” “I am _________ to hear that,” he nodded.” And I just received a __________ of the poor families in our school who most need help. Here, take a look at it.”

As I sat down to ___________, I found Willard Franklin was at the top of the list. At that moment, I felt really ___________Willard for the first time: a cold face with a warm heart. From this __________, I also learnt that whether rich or poor, every child has a kind heart.

1.A. tied B. shut C. seated D. taught

2.A. failed B. stopped C. misunderstood D. left

3.A. imagination B. pleasure C. sadness D. silence

4.A. weekly B. daily C. monthly D. yearly

5.A. young B. sick C. poor D. honest

6.A. giving B. enjoying C. receiving D. saving

7.A. true B. happy C. usual D. long

8.A. find B. make C. buy D. collect

9.A. prepare B. finish C. start D. continue

10.A. so B. however C. otherwise D. because

11.A. forgotten B. discussed C. learnt D. remembered

12.A. Quickly B. Suddenly C. Certainly D. Carefully

13.A. soft B. loud C. low D. deep

14.A. appeared B. arrived C. happened D. remained

15.A. hope B. wish C. wonder D. believe

16.A. glad B. sorry C. surprised D. lucky

17.A. message B. report C. list D. research

18.A. rest B. read C. work D. study

19.A. knew B. liked C. met D. accepted

20.A. result B. experience C. conversation D. Success

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科目:高中英语 来源:江西省2016-2017学年高一下学期第三次考试英语试卷 题型:完形填空

You Did More Than Carry My books

Mark was walking home from school one day when he noticed the boy ahead of him had dropped all of the books he was carrying, along with a baseball bat and several other things. Mark ____ down and helped the boy pick up these articles. ____ they were going the same way, he helped to carry some of them for him. As they walked Mark _____ the boy’s name was Bill, that he ____ computer games,baseball and history, that he was having a lot of ____ with his other subjects and that he had just broken ____ with his girlfriend.

They arrived at Bill’s home first and Mark was ____ in for a Coke and to watch some television. The afternoon passed ____ with a few laughs and some shared small talk, and then Mark went home. They ____ to see each other around school, had lunch together once or twice, and then both ended up from the same high school. Just three weeks before ____, Bill asked Mark if they ____ talk.

Bill ____ him of the day years ago when they had first met. “Do you ____ wonder why I was carrying so many things home that day?” asked Bill. “You see, I ____ out my locker because I didn’t want to leave a mess(脏乱) ____ anyone else. I had planned to run away and I was going home to ____ my things. But after we spent some time together ____ and laughing, I realized that ____ I had done that, I would have ____ a new friend and missed all the fun we would have together. So you see, Mark, when you picked up my books that day, you did a lot more. You___ my life.”

1.A. fell B. bent C. lay D. sat

2.A. Although B. After C. Since D. Until

3.A. realized B. discovered C. said D. decided

4.A. played B. made C. tried D. loved

5.A. questions B. ideas C. trouble D. doubt

6.A. up B. out C. off D. away

7.A. called B. helped C. invited D. allowed

8.A. peacefully B. pleasantly C. freely D. willingly

9.A. continued B. agreed C. forced D. offered

10.A. movement B. graduation C. separation D. vacation

11.A. would B. should C. could D. must

12.A. reminded B. told C. spoke D. asked

13.A. even B. usually C. ever D. never

14.A. checked B. took C. cleaned D. put

15.A. over B. into C. with D. for

16.A. find B. pack C. pick D. hold

17.A. talking B. playing C. reading D. watching

18.A. before B. as C. while D. if

19.A. lost B. passed C. left D. forgotten

20.A. helped B. changed C. improved D. recovered

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科目:高中英语 来源:江苏省盐城市2016-2017学年高二下学期期末考试英语试卷 题型:单项填空

—Peter has bought another new phone again in this month?

—It’s just ________ of him to lose interest and waste money.

A. typical B. wise

C. considerate D. generous

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