Question

【题目】假定你是李华，你在国外购物网站购买的智能手机出现了故障。请你向厂家写一封投诉信，要点包括：

1.出现的故障； 2.对售后服务的不满； 3.你的要求。

注意：1.词数100左右； 2.可以适当增加细节，以使行文连贯。

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Answer 1

【答案】Dear Sir/Madam,

I'm writing to complain about the quality of your product.

As a faithful user of your products,I feel confident about the quality of your smartphones.However,I have been bothered recently,as the smartphone I am using crashes quite often.It is very annoying.When I am making a phone call or receiving a call,it stops working.I called the after-sales service,only to be told the problem might be caused by the overuse of the phone.In fact,I never played any games on the phone,I just went through a few e-book pages or read online news!

My requirement is that the phone be repaired as soon as possible or be replaced.

Looking forward to your early reply!

Yours,

Li Hua

【解析】思路点拨：试题为应用文中的书信写作，试题只给出写作框架，并未给出所有的具体写作细节，为提纲式作文。写好此文，需注意三点：一是写信格式要准确，信的开头已经给出，但要写好信的结尾。二是要详略得当，本文应重点写手机使用中出现的故障及表达自己的不满。三要注意适当地增加细节，恰当地使用连接过渡词，以使行文连贯。

写作亮点：文章要点齐全，写作层次清楚，能紧扣要点框架适当地增加细节，行为连贯。句式多变，单句与复句交替使用，能够正确使用复合句。如使用状语从句：When I am making a phone call or receiving a call, stops working.使用非谓语的被动式作结果状语：I called the after-sales service, only to be told the problem might be caused by the overuse of the phone.表语从句My requirement is that the phone be repaired as soon as possible or be replaced.使用转折连词However。使用一些词组，如：complain about，feel confident about，Look forward to。