6．I have had just about enough of being treated like a second-class citizen，simply because I happen to be that unfairly treated member of society---a customer．The more I go into shops and hotels，banks and post offices，railway stations，airports and the like，the more I am convinced the things are being run merely to suit the firm，the system，or the union．There seems to be a deceptive （欺骗的） new motto for so-called"service"organizations---Staff Before Service．
How often，for example，have you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to manage all the service grilles or checkout counters？Surely in these days of high unemployment it must be possible to hire cashiers and counter staff．Yet supermarkets，hinting darkly at higher prices，claim that uncovering all their cash registers at any one time would increase operating costs．And the Post Office says we cannot expect all their service grilles to be occupied"at times when demand is low"．
It is the same with hotels．Because waiters and kitchen staff must finish when it suits them，dining rooms close earlier or menu choice is cut short．As for us guests，we just have to put up with it．There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of"efficiency"and replaced by coin-eating machines which offer everything．Not to mention the tea-making kit in your room：a kettle with a mixed collection of tea bags，plastic milk boxes and lump sugar．Who wants to wake up to a raw teabag？I do not，especially when I am paying for"service"．
Can it be stopped，this worsening of service，this growing attitude that the customer is always a trouble？I angrily hope so because it is happening，sadly，in all walks of life．
Our only hope is to hammer home our anger whenever and wherever we can and，if all else fails，bring back into practice that other，older slogan---Take Our Deal Elsewhere．
67．The writer feels that nowadays customersA．
A．have become victims of modern organizations
B．are unworthy of proper consideration
C．have received high quality service
D．deserve the lowest status in society
68．The writer argues that the quality of service is changing becauseC．
A．customers'demands have greatly changed
B．customers'needs have become more complex
C．the staff receive more consideration than customers
D．staff members are less considerate than their employers
69．According to the writer，long queues at counters are caused byC．
A．not having enough male staff on duty
B．difficulties in hiring more efficient staff
C．not providing enough staff on purpose to reduce budget
D．lack of cooperation between staff members
70．The writer suggests that a customerA．
A．go to other places where good service is available
B．put up with the rude manners of the staff
C．try to control his temper when ill-treated
D．be patient when queuing before checkout counters．
分析 作者认为在当代，我们去消费时受到的服务是差劲的，顾客是被欺骗的，是受害者．组织往往考虑他们自己的利益．这让人愤怒．顾客的消费与服务应该是双向的，当没有得到相应好的服务时，我们应当到别的地方享受服务．
解答 67 A．理解判断题．由第一段There seems to be a deceptive （欺骗的） new motto for so-called"service"organizations，这些联盟组织似乎有一种欺骗性的所谓的"服务"的新格言．可知作者认为顾客是被欺骗的，是受害者，故选A．
68．C．理解判断题．由第二段中作者所举出的例子，顾客等待在邮局或超市，因为没有足够的值班人员，食堂为了服务员提前关闭等，可看出员工得到的考虑要多于顾客，故选C．
69．C．细节理解题．由第二段 you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to manage all the service grilles or checkout counters，可知作者认为邮局和超市排长队因为没有足够的值班人员管理所有服务台或结帐柜台．故选C．
70．A．理解判断题．由最后一段if all else fails，bring back into practice that other，older slogan---Take Our Deal Elsewhere，如果其他都失败了，那就把它带回另一个更古老的口号---我们的交易．可知作者认为顾客的消费与服务是双向的，当没有得到相应好的服务时，我们可以到别的地方享受服务．故选A．
点评 本篇文章都是理解推理题，答题的已给选项也一般不会和短文相关词语完全相同，需要考生自己理解句子，延伸推理出题目答案，比一般细节理解题偏难．
