Question

【题目】 The Hotel Wake-up Call Gets Personal

Here’s a wake-up call: The hotel front desk will do one better than ringing your phone in the morning. They’ll send an actual human being to your room. Don’t worry. They won’t come in and kiss you good morning. 【1】

Never mind that most travelers nowadays have smart phones with built-in alarm clocks. 【2】 Here are some examples. At the Wolcott Hotel, if a wake-up call is unanswered, they will send an employee to your door. At Las Ventanas al Paraiso, an employee shows up at your room to wake you up with tea, coffee and breakfast bread. At the Mandarin Oriental, a person rather than an automated system will call to wake you up. 【3】

Hotels have always taken the wake-up call seriously. 【4】 If you don’t get your call within five minutes of the requested time, you won’t have to pay for your room. Travelers, too, still want to have an option of a wake-up call. A study of 285 guests at Crown Plaza found that 53% considered a wake-up call very important.

【5】 In the late 1980s, hotels turned to automated systems. Then all you’d get was a ring and silence. In the ever-competitive race for loyal customers, however, many hotels are now getting creative with the wake-up call. Some hotels even have recordings of celebrity voices. And more hotels will go back to the old in-person system of wake up calls.

A. But they might bring you coffee.

B. If you don’t answer, you’ll get a wake-up knock.

C. Crown Plaza, for instance, has a wake-up call guarantee.

D. But the wake-up call became less personal over the years.

E. The hotel gets 15 to 30 requests for wake-up calls each day.

F. The human wake-up call is a way to personalize a guest's stay.

G. Some guests sleep through the call, while others turn their phone ringers off.

Answer 1

【答案】

【1】A

【2】F

【3】B

【4】C

【5】D

【解析】

本文是说明文。文章介绍了酒店的叫醒电话服务正变得更加个性化。

【1】根据上文They’ll send an actual human being to your room. Don’t worry. They won’t come in and kiss you good morning.(他们会派一个人去你的房间。别担心。他们不会进来吻你道早安)可知，A项：But they might bring you coffee.(但是他们可能会给你带咖啡来)与前句They won’t come in and kiss you good morning.形成转折关系，符合文意。故选A。

【2】根据下文Here are some examples. At the Wolcott Hotel, if a wake-up call is unanswered, they will send an employee to your door.(下面是一些例子。在沃尔科特酒店，如果叫醒电话无人接听，他们会派一名员工到你的门口)可知，F项：The human wake-up call is a way to personalize a guest’s stay.(真人叫醒服务是一种个性化客人入住的方式)符合文意。故选F。

【3】根据上文At the Mandarin Oriental, a person rather than an automated system will call to wake you up.(在文华东方酒店，叫醒你的是一个人，而不是一个自动系统)及列举的其他酒店的做法可知，如果你不接叫醒电话，会有人亲自去叫醒你。B项：If you don’t answer, you’ll get a wake-up knock.(如果你不接电话，就会有人来叫醒你)符合文意。故选B。

【4】根据下文A study of 285 guests at Crown Plaza found that 53% considered a wake-up call very important.(一项对皇冠假日酒店285名客人的调查发现，53%的人认为叫醒电话非常重要)以及上文Hotels have always taken the wake-up call seriously.(酒店总是认真对待叫醒电话。)可知，此处在介绍皇冠假日酒店的做法。C项：Crown Plaza, for instance, has a wake-up call guarantee.(例如，皇冠假日酒店(Crown Plaza)就提供叫醒服务保证)符合文意。故选C。

【5】根据下文In the late 1980s, hotels turned to automated systems. Then all you’d get was a ring and silence.(20世纪80年代末，酒店转向了自动化系统。你只会得到一个电话和一片寂静)可知，在过去，叫醒服务转向自动化系统，顾客只会收到一个电话，不会有人亲自来叫醒你。D项：But the wake-up call became less personal over the years.(但多年以来，这种叫醒电话变得不那么个性化了)符合文意。故选D。

七选五题型主要考查上下文的理解与推断，虽然文章整体难度一般低于阅读理解，但是却给很多同学造成了很大的心理障碍。在这里提醒同学们，首先要克服心理障碍，同时要注意方式方法。其次，注意设空前后的句子，因为这些句子之间是顺承和联系的，所有一定要联系和理解上下文的语境。例如第4小题，根据下文A study of 285 guests at Crown Plaza found that 53% considered a wake-up call very important.（一项对皇冠假日酒店285名客人的调查发现，53%的人认为叫醒电话非常重要）可知，此处在介绍皇冠假日酒店的做法。C项Crown Plaza, for instance, has a wake-up call guarantee.（例如，皇冠假日酒店(Crown Plaza)就提供叫醒服务保证）符合文意。其中原文中的Crown Plaza与C选项中的Crown Plaza相对应。故选C。