The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:
“I'm sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."
“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."
“I'm afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations(预定) for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."
“I understand it's not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."
“Excuse me, but I understood that...” Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.
【小题1】What’s the purpose of this passage?
| A．To give an introduction of life abroad. |
| B．To give suggestions on how to learn English. |
| C．To offer advice on giving complaints in English. |
| D．To offer guides to those who travel around the world. |
| A．state our complaints politely |
| B．go for the police immediately |
| C．use indirect language to hurt people |
| D．fight against the one who is responsible |
| A．Because the situation is never serious. |
| B．Because the listener may not speak English. |
| C．Because it can help solve the problem more easily. |
| D．Because we should be always in good manners abroad. |
| A．“Can you help me with this?” |
| B．“I understand it's not your fault.” |
| C．“Hey! You’re trying to cheat me!” |
| D．“I'm afraid there may be a misunderstanding.” |
【小题1】C
【小题2】A
【小题3】C
【小题4】C
解析试题分析：本文介绍了几种用英语来礼貌的抱怨的方法。
【小题1】主旨题：阅读全文可知文章在介绍如何礼貌地使用英语来抱怨的小窍门。故选C。
【小题2】细节题：根据第二段第一句“No matter how unfair the situation, it's best to phrase your complaint politely.”有礼貌表示抱怨，不管你所遇到的情况有多不公平。故选A。
【小题3】推理题：根据常理可知有礼貌的抱怨是为了更好地解决问题，而不是激化矛盾。故选C。
【小题4】细节题：根据最后一段中“ Don't say, "Hey! You're trying to cheat me!"”不能说“嘿。你正在骗我”，这是不礼貌的，也会激化矛盾的。故选C。
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鹰派教辅衔接教材河北教育出版社系列答案科目：高中英语 来源： 题型：阅读理解
Disposing(处理)of waste has been a problem since humans started producing it.As more and more people choose to live close together in cities,the waste-disposal problem becomes Increasingly difficult.
During the eighteenth century,it was usual for several neighboring towns to get together to select a faraway spot as a dump site.Residents or trash haulers(垃圾拖运者)would transport household rubbish,rotted wood,and old possessions to the site.Periodically(定期的)some of the trash was burned and the rest was buried.The unpleasant sights and smells caused no problem because nobody lived close by.
Factories,mills,and other industrial sites also had waste to be disposed of.Those located on rivers often just dumped the unwanted remains into the water.Others built huge burners with chimneys to deal with the problem.
Several facts make these choices unacceptable to modern society.The first problem is space Dumps,which are now called landfills,are most needed in heavily populated areas.Such areas rarely have empty land suitable for this purpose.Property is either too expensive or too close to residential(住宅区的) neighborhoods.Long-distance trash hauling has been a common practice but once farm areas are refusing to accept rubbish from elsewhere,cheap land within trucking distance of major city areas is almost nonexistent.
Awareness(意识) of pollution dangers has resulted in more strict rules of waste disposal. Pollution of rivers,ground water,land and air is a price people can no longer pay to get rid of waste. The amount of waste,however,continues to grow.
Recycling efforts have become commonplace,and many towns require their people to take part.Even he most efficient recycling programs,however,can hope to deal with only about 50 Percent of a city’s reusable waste.
【小题1】The most suitable title for this passage would be _______.
| A．Places for Disposing Waste | B．Waste Pollution Dangers |
| C．Ways of Getting Rid of Waste | D．Waste Disposal Problem |
| A．burying it | B．recycling it |
| C．burning it | D．throwing it into rivers |
| A．Farm areas accept waste from the city in modern society. |
| B．There is cheap land to bury waste in modern society. |
| C．It is difficult to find space to bury waste in modern society. |
| D．Ways to deal with waste in modern society stay the same. |
| A．draw people’s attention to waste management |
| B．warn people of the pollution dangers we are facing |
| C．call on people to take part in recycling programs |
| D．tell people a better way to get rid of the waste |
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科目：高中英语 来源： 题型：阅读理解
Televisions were among the most talked about items at the 2013 International Consumer Electronics Show last week in Las Vegas, Nevada. Some employed the most advanced technology ever.
Some of the TVs used a new technology called Organic Light Emitting Diodes, or OLED. They were thinner, lighter, offered better color and were brighter than traditional LEDs. Smart TVs this year were smarter. Many offered technology that let users have a more personalized experience. One such TV from the electronics company TCL uses sensors and voice recognition to determine who is watching. It then offers programming based on the specific user. Another TV from Panasonic offers a similar personalized user experience.
In addition to television technology, size also played a major part in CES 2013. Televisions varied in size from big to bigger, with at least two companies — Samsung and HiSense — exhibiting TVs measuring 110 inches.
The yearly Consumer Electronics Show is the biggest technology trade show in North America and one of the biggest in the world.
Gary Shapiro is president and CEO of the Consumer Electronics Association, the group that organizes CES. He gave one of the keynote speeches on opening day.
“Now you know that CES is more than a trade show. It’s a gathering of the brightest minds and the top leaders from many industries and those seeking a glimpse into the future.”
That glimpse into the future included a look at digital health and fitness devices, which were also big at CES 2013. There were devices that track your activity and others that measure blood pressure, heart rate and weight. There was even a fork that tells you when you are eating too fast.
Cars, smart-phones, tablet computers and PCs also made news. And a 27-inch table computer drew quite a bit of attention.
CEA President Gary Shapiro says there was much to see but not nearly enough time to see it all. “You cannot see the show in the four days that you have. We have over 3200 different industries showing over 20,000 new products. It’s absolutely incredible.”
【小题1】At the 2013 CES, which item drew the most attention?
| A．Cars. | B．Smart-phones. | C．Computers. | D．Televisions. |
| A．is bigger than the others | B．uses the technology of OLED |
| C．offers a personalized experience | D．can track your activity |
| A．CES is only a big trade show. |
| B．CES offers a glimpse into the future. |
| C．CES lasts only four days in all. |
| D．He thinks little of the new products’ quality. |
| A．HiSense | B．Panasonic | C．TCL | D．CEA |
| A．the CES is held every 4 years |
| B．at the 2013 CES, the TV section was crowded |
| C．if you watch TV every day, you needn’t see a doctor |
| D．tablet computers drew more attention at the 2013 CES |
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科目：高中英语 来源： 题型：阅读理解
It is generally believed that we are getting cleaned when we step under a shower. We are, but we’re also giving a home to lots of tiny little creatures we didn’t even know about. A showerhead carries thousands of bacteria called Mycobacterium．These can cause problems like coughs and tiredness, and a general feeling of poorliness (身体不舒服). When you turn on the water, the bacteria go from the showerhead onto and into your body.
This is a finding of Norman R. Pace and his team at the University of Colorado, in the US. The scientists investigated bacteria in all kinds of human environment, including showers．Pace's team looked at 45 showerheads in nine American cities. They discovered that 30 percent of them had large amounts of flying Mycobacterium.
But Pace said that they pose few threats to the health．Only those with a weak immune system might need to worry．He told the New York Times that the bacteria are not as unpleasant as might be thought．He said that having a shower is no more dangerous than anything else we do in the morning．
But for those who feel sick about the idea of all those microorganisms (微生物), he had some advice. Let the water run for 30 seconds before getting into the shower. Why? The number of bacteria is smaller than that when the water is just turned on. If that seems like a waste of water, he added that you could also change your showerhead every few months.
However, Pace had good news too. He has also been testing the air in US subways. Apart from iron particles (粒子), which are ground off the track by the wheels of trains, subway air is fresh. The reason is that a train’s movement pumps fresh outdoor air into the tunnels.
Pace explained that he wanted to understand the natural microbial environments of public places. This kind of knowledge might help discover the microbes to be used in a bioterrorist (生物恐怖分子) attack.
【小题1】From the finding of Norman R. Pace, after taking a shower, we might cough or feel tired because .
| A．it’s easy to get a cold when taking a bath |
| B．the showerhead carries many bacteria causing illness |
| C．we don’t get cleaned while showering |
| D．we don’t get a weak immune system |
| A．Hot water could kill most of bacteria in showerheads. |
| B．Of 45 showerheads surveyed in nine cities, 30 carried large amounts of Mycobacterium. |
| C．Changing showerheads is the only way to avoid microorganisms. |
| D．Shower water contains much less bacteria after being left to run for 30 seconds. |
| A．having a shower in the morning is more dangerous than at other time |
| B．the bacteria always threat people’s health |
| C．there is no reason to fear microorganisms for people with strong immune system |
| D．it is better to do some exercise in the morning than have a shower |
| A．cause | B．avoid | C．describe | D．promise |
| A．The train’s movement. | B．Iron particles． |
| C．Train wheels. | D．Air conditioners on the trains． |
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科目：高中英语 来源： 题型：阅读理解
Move Earth—It’s Not Science Fiction
LONDON—Scientists have found an unusual way to prevent our planet from overheating: move it to a cooler spot. All you have to do is send a few comets(彗星)in the direction of Earth, and its orbit will be changed. Our world will then be sent spinning into a safer, colder part of the solar system.
This idea for improving our climate comes from a group of US National Aeronautics and Space Administration(NASA)engineers and American astronomers. They say their plan could add another six billion years to the useful lifetime of our planet—effectively doubling its working life.
The plan put forward by Dr. Laughlin, and his colleagues Don Korycansky and Fred Adams, needs carefully directing a comet or asteroid so that it passes close by our planet and sends some of its gravitational energy to Earth.
“Earth’s orbital speed would increase as a result and we would move to a higher orbit away from the Sun, ”Laughlin said.
Engineers would then direct their comet so that it passed close to Jupiter or Saturn. The comet would pick up energy from one of these giant planets. Later its orbit would bring it back to Earth, and the process would be repeated.
In the short term, the plan provides an ideal way to global warming, although the team was actually concerned with a much greater danger. The Sun is certain to heat up in about a billion years and so“seriously compromise” our biosphere(生物圈)—by cooking us.
That’s why the group decided to try to save Earth.
The plan has one or two worrying aspects, however. For a start, space engineers would have to be very careful about how they directed their asteroid or comet towards Earth. The smallest miscalculation(误算)in orbit could fire it straight at Earth—with deadly consequences.
There is also the question of the Moon. As the current issue of Scientific American magazine points out, if Earth was pushed out of its current position, it is“most likely the Moon would be stripped away from Earth”. This would greatly change our planet’s climate.
【小题1】What makes the scientists plan to move Earth?
| A．A few comets are moving to the direction of Earth. |
| B．Earth’s working life is coming to an end soon. |
| C．Earth will become too hot for mankind to keep alive. |
| D．The moon is moving farther and farther away from Earth. |
| A．12 billion | B．6 billion |
| C．18 billion | D．24 billion |
| A．The comet might hit Earth and man might lose the Moon. |
| B．Earth might be moved too far away and man might be frozen to death. |
| C．The comet might hit Jupiter or Saturn and never return to Earth. |
| D．Earth’s working life might be greatly shortened. |
| A．Provide. | B．Benefit. |
| C．Share. | D．Endanger. |
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科目：高中英语 来源： 题型：阅读理解
Our love of music and appreciation of musical harmony is learnt and not based on natural ability, a new study by University of Melbourne researchers has found. The researchers said previous theories about how we appreciate music were based on the physical functions of sound, the ear itself and a born ability to hear harmony.
The study shows that musical harmony can be learnt, and it is a matter of training the brain to hear the sounds. So if you thought that the music of some foreign culture (or Jazz) sounded like the crying of cats, it’s simply because you haven’t learnt to listen by their rules.
The researchers used 66 volunteers with a range of musical training and tested their ability to hear combinations of notes(音符) to determine if they found the combinations familiar or pleasing. They found that people needed to be familiar with combinations of notes. If they found the notes unfamiliar they also found the sound unpleasant. This finding put an end to centuries of theories claiming that physical functions of the ear determine what we find attractive.
The study found that trained musicians were much more sensitive to unpleasant notes than non-musicians. When they couldn’t find the note, the musicians reported that the sounds were unpleasant, while non-musicians were much less sensitive. This shows the importance of training or nurturing(培养) the brain to like particular sound of combinations of notes, like those found in jazz or rock.
Depending on their training, a strange chord(和弦) sound was pleasant to some musicians, but very unpleasant to others. This showed us that even the ability to hear a musical note is learnt.
To confirm this finding, they trained 19 non-musicians to find the notes of a random selection of western chords. Not only did the participants’ ability to hear notes improve rapidly, afterward they reported that the chords they had learnt sounded more pleasant -- regardless of how the chords were played.
The question of why some combinations of musical notes are heard as pleasant or unpleasant has long been debated. “We have shown in this study that for music, beauty is in the brain of the beholder(观看者)”, a researcher said.
【小题1】According to the study, people find foreign music quite unpleasant because_____.
| A．they hear the music much too often |
| B．they don’t like the person playing it |
| C．they have no idea about how to listen |
| D．they have no born musical ability at all |
| A．be trained to like particular music |
| B．make friends with real musicians |
| C．find the beauty of chords without training |
| D．enjoy the beauty of music when played by musicians |
| A．the brain likes particular combinations of notes |
| B．not a strange note was pleasant to all musicians |
| C．how the chords were played was very important |
| D．people’s ability to hear a musical note can be learnt |
| A．Love of musical harmony can’t be taught. |
| B．Love of music is not natural but nurtured. |
| C．Listening to music can improve your brain. |
| D．You can be a musician without being trained. |
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科目：高中英语 来源： 题型：阅读理解
Researchers claimed that waitresses who wear red get up to 26 percent extra in tips than they would wearing other colors. However, the team finds that the sexes tip very differently—with the bigger tips coming only from male customers.
No matter what color they wear, female diners will give the same kind of amounts for service every time. Yet men, whether they realize it or not, add anything between 15 and 26 percent more to a waitress in red than they would if it was the same waitress wearing a different color.
The test was simple. Take 11 waitresses in five restaurants over a six-week period and ask them to wear the same kind of T-shirt every day but change the colors. Previous research has suggested waitresses could earn more if they acted charmingly or wore more make-up than their colleagues. But this study, by the Journal of Hospitality and Tourism Research, only changed the color of the T-shirt. Every other aspect from make-up to behavior remained the same.
When wearing either black, white, green, blue or yellow T-shirts, the size of the tips from both male and female customers was almost identical. But when they wore red, the size of the tips went up by between 15 and 26 percent from male customers, yet stayed the same from female ones.
A total of 272 restaurant customers were studied by researchers Nicolas Gueguen and Celine Jacob for the international journal of the tourism industry.
Even as a T-shirt, it shows just how much the color red is thought, by men, to increase the physical and sexual attractiveness of woman, said the researchers.
The researchers wrote: As red color has no negative effect on women customers, it could be in their interest to wear clothes at work.
【小题1】The underlined word “identical” in Para. 4 probably means____________________.
| A．different | B．similar | C．the same | D．close |
| A．wearing red T-shirts |
| B．putting on attractive make-up |
| C．changing the color of T-shirts |
| D．behaving themselves |
| A．Bright color can increase the physical and sexual attractiveness of women. |
| B．Waitresses in red make no difference to female customers. |
| C．Make-up makes no difference to man customers. |
| D．Whether male customers tips more or not depends on service. |
| A．People tip differently if waitresses wear different make-up. |
| B．Waitresses who wear red get more tips than they would wearing other colors. |
| C．Male customers are more interested in the red color. |
| D．Red color has no negative effect on female customers. |
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科目：高中英语 来源： 题型：阅读理解
Eyesight problems are common among all ages and if they are left untreated, they can cause serious headaches or other problems. The good news is that most eyesight problems can easily be sorted out by wearing glasses.
Regular eye tests are important for everyone. Children and teenagers, under the age of 16 and up to the age of 19 for those full-time education, have the right to have eye tests for free in Britain. As the eye test is free, there’s no excuse for not having a regular eye test. Doctors suggest that it’s better to have an eye test about once a year.
Wearing glasses isn’t always regarded as all that cool and teens who suddenly need to wear glasses may find it difficult to accept. If they’ve grown up wearing glasses, then they may be more used to it. However, if your eyes are in poor health, not wearing glasses can put even more pressure on your eyes and could make them even worse.
Thankfully, the days of little choice of glasses frames (框架) for teenagers are gone and there’s now a wide selection of frames. If a teen does need to wear glasses, then it’s good to let him or her choose the type, as he or she will be able to choose something he or she feels comfortable. Don’t forget to be guided by the experts on glasses too.
【小题1】 According to the text, teens in the UK ______.
| A．have few eyesight problems |
| B．can design their own glasses |
| C．change their glasses very often |
| D．can check their eyes without paying |
| A．Once a month. | B．Once every six months. |
| C．Once a year. | D．Twice a year. |
| A．find it difficult to buy comfortable glasses |
| B．prefer to wear cool glasses at an early age |
| C．are advised to wear glasses if their eyesight is poor |
| D．think they are much cooler when wearing glasses |
| A．were unable to find the right glasses |
| B．only had a few styles to choose from |
| C．could not find an expert to ask for advice |
| D．were worried about the quality of glasses |
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科目：高中英语 来源： 题型：阅读理解
There is some unwelcome news for students preparing for exams and officers putting in long hours-----you don't need the break as much as you may think that makes you feel less tired.
Scientists have long assumed that willpower (意志力) is a limited resource, which is why you feel the need to have a rest, have a snack and come back to a task when you're feeling better. They argued that the only way to restore willpower was by rest, food or entertainment.
But psychologists have challenged this theory, saying weak willpower is all in your head. They found that people's beliefs in willpower determine how long and how well they'll be able to work on a tough mental exercise. "If you think of willpower as something that's limited, you're more likely to be tired when you perform a difficult task," said Prof.Veronika Job. "'But if you think of willpower as something that is not easily used up, you can go on and on."
The researchers designed four experiments to test students'-beliefs in willpower. After a tiring task, those, who believed or were led to believe that willpower is a limited resource, performed worse on standard concentration tests than those who thought of willpower as something they had more control over. They also found that leading up to final exam week, students who believed the limited resource theory ate junk food 24 percent more often than those who believed they had more control in resisting temptation (诱惑).
Mr. Job said. "The theory that willpower is a limited resource is interesting, but it has had unintended consequences. Students who may already have trouble studying are being told that their power of concentration is limited, and they need to take frequent breaks. But a belief in willpower as a non-limited resource makes people stronger in their ability to work through challenges.'"
The findings could help people who are" battling temptation. Willpower isn't driven by a biologically based process as much as we used to think. The belief in it is what influences your behavior.
【小题1】The theory that willpower is limited supports that _________.
| A．people must eat snacks when they feel tired |
| B．people do need a break to restore their willpower |
| C．there’s no way to strengthen people’s willpower |
| D．weak willpower doesn’t affect people’s life much |
| A．It is in the charge of people. |
| B．It is a limited resource. |
| C．There is no way to restore willpower. |
| D．It doesn’t easily run out. |
| A．Push themselves even if they want to take a break. |
| B．Don’t eat fast food while studying. |
| C．Remind themselves willpower is not limited. |
| D．Stay in a comfortable and quiet place. |
| A．patients following strict diets |
| B．children liking to watch TV |
| C．smokers trying to give up smoking |
| D．employees facing a new but well-paid task |
| A．A new theory about willpower | B．How to build strong willpower |
| C．The great influence of willpower | D．Willpower doesn’t last long |
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