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People who sell goods and services over the telephone are called telemarketers.India, the Philippines, China and South Africa are among the countries where telemarketing is a growing industry.Others, such as Mauritius, want to enter the business.
This should not be difficult for countries with the technology and interest.Many international companies have started to move their call centre jobs to nations where the wages are lower.People may have no idea if a call worker is on the other side of the world.
Most call centres are used not only for telemarketing.Workers also help customers.They collect information for companies.And they handle claims and record keeping.In fact, India's call centre industry has been described as “the back office of the world”.About 70 companies there do telemarketing for American businesses.
Some experts estimate that more than 250,000 telemarketing jobs have already moved out of the United States.These and other jobs in the services industry are expected to continue to leave the country.
The Forrester Research group expects more than 3 million jobs in the services industry to move within the next fifteen years.It says that they will go to countries like India, Russian, China and the Philippines.As a result, the company says, the United States will lose more than 130,000 million dollars in wages.
This amount could increase depending on how a legal battle over a nation ‘do not call' list is settled.More than 50 million Americans have signed on to a new government list to prevent phone calls from telemarketers.These calls often interfere with family time or dinner.The American government supports the do-not-call list, which took effect this month.Telemarketers could face large fines for violations, though some kinds of calls are still permitted.
The industry says the list violates the right to free speech.In addition, lawmakers who represent areas with call centres worry about the loss of jobs.The fear is that more Americans call centres will close or move overseas if the list is enforced(