A Tales of Two Cities is ________ a novel．It helps us to understand the history of England and French of that time．
A．more than
B．not more than
C．no more than
D．less than
科目：高中英语 来源： 题型：阅读理解
A child who has once been pleased with a tale likes, as a rule, to have it retold in almost the same words, but this should not lead parents to treat printed fairy stories as formal texts. It is always much better to tell a story than read it out of a book, and, if a parent can produce what, in the actual situation of the time and the child, is an improvement on the printed text, so much the better.
A charge made against fairy tales is that they harm the child by frightening him or making him sad thinking. To prove the latter, one would have to show in a controlled experiment that children who have read fairy stories were more often sorry for cruelty than those who had not. As to fears, there are, I think, some cases of children being dangerously terrified by some fairy story. Often, however, this arises(出现) from the child having heard the story once. Familiarity with the story by repetition turns the pain of fear into the pleasure of a fear faced and mastered.
There are also people who object to fairy stories on the grounds that they are not objectively true, that giants, witches, two-headed dragons, magic carpets, etc. do not exist; and that, instead of being fond of the strange side in fairy tales, the child should be taught to learn the reality by studying history. I find such people, I must say so peculiar(奇怪的) that I do not know how to argue with them. If their case were sound, the world should be full of mad men attempting to fly from New York to Philadelphia on a stick or covering a telephone with kisses in the belief that it was their beloved girl-friend.
No fairy story ever declared to be a description of the real world and no clever child has ever believed that it was.
41. The author considers that a fairy story is more effective when it is _______.
A. repeated without any change B. treated as a joke
C. made some changes by the parent D. set in the present
42. According to the passage, great fear can take place in a child when the story is _______.
A. in a realistic setting B. heard for the first time
C. repeated too often D. told in a different way
43. The advantage claimed(提出) for repeating fairy stories to young children is that it _______.
A. makes them less fearful
B. develops their power of memory
C. makes them believe there is nothing to be afraid of
D. encourages them not to have strange beliefs
44. The author’s mention of sticks and telephones is meant to suggest that _______.
A. fairy stories are still being made up
B. there is some misunderstanding about fairy tales
C. people try to modernize old fairy stories
D. there is more concern for children's fears nowadays
45. One of the reasons why some people are not in favor of fairy tales is that _______.
A. they are full of imagination
B. they just make up the stories which are far from the truth
C. they are not interesting
D. they make teachers of history difficult to teach
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科目：高中英语 来源：2010年广东省东莞市高二下学期期末考试英语卷 题型：阅读理解
Hans Christian Andersen was a poor boy who lived in Denmark. His father, a shoemaker, had died, and his mother had married again.
Andersen’s father liked to read better than to make shoes. In the evenings, he had read aloud from The Arabian Nights. His wife understood very little of the book, but the boy, pretending to sleep, understood every word.
By day Hans Christian Anderson went to a house where
old women worked as weavers. There he listened to the tales that the women told. In those days, there were almost as many tales in Denmark as there were people to tell them.
Among the tales told in the town of Odense, where Andersen was born in 1805, was one about a fairy who brought death to those who danced with her. To this tale, Hans Christian later added a story from his own life.
Once, when his father was still alive, a young lady ordered a pair of red shoes. When she refused to pay for them, unhappiness filled the poor shoemaker’s house. From that small tragedy and the story of the dancing fairy, the shoemaker’s son years later wrote the story that millions of people now know as The Red Shoes.
As a little girl, Hans Christian’s mother was sent out on the streets to beg. She did not want to beg, so she hid under one of the city bridges. She warmed her cold feet in her hands, for she had no shoes. She was afraid to go home. Years later, her son, in his pity for her and his anger at the world, wrote the angry story She’s No Good and the famous tale The Little Match Girl.
Through his genius, he changed every early experience, even his father’s death, into a fairy tale. One cold day his father showed him a white, woman-like figure among the frost patterns. “That is the snow queen,” said the shoemaker. “Soon she will be coming for me.” A few months later he died. And years later, Andersen turned that sad experience into a fairy tale, The Snow Queen.
【小题1】Which of the following is TRUE about Anderson when he was a boy?
| A．His father had remarried before he died. |
| B．His mother was struck by The Arabian Night. |
| C．He enjoyed listening to stories very much. |
| D．He would help old weavers with their work. |
| A．Almost all tales from around the world once had their origin in Denmark. |
| B．The people in Denmark were very enthusiastic about telling tales. |
| C．The number of tales in Denmark was exactly equal to that of the people living there. |
| D．The people in Denmark loved doing nothing but tell stories to each other. |
| A．5. | B．6. | C．3. | D．4. |
| A．The Red Shoes was based on a tragedy of Anderson’s family |
| B．Andersen’s genius as well as his early experience made him successful |
| C．Andersen was educated at home by his parents because of poverty |
| D．Anderson wrote The Snow Queen in memory of his parents |
| A．Hans Christian Andersen’s Own Fairy Tales. |
| B．Hans Christian Andersen’s Family. |
| C．Hans Christian Andersen’s Bitter Experiences. |
| D．Hans Christian Andersen’s Considerate Parents. |
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科目：高中英语 来源：2012-2013学年山东省乐陵市高三10月月考英语试卷（解析版） 题型：阅读理解
In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .
For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
1.We can learn from Paragraph 2 that .
|
A．complaining customers are hard to satisfy |
|
B．unsatisfied customers receive better service |
|
C．Satisfied customers catch more attention |
|
D．well-treated customers promote business |
2.The writer mentions “phone rage”(Paragraph 3) to show that .
|
A．customers often use phones to express their anger |
|
B．people still prefer to buy goods online |
|
C．customer care becomes more demanding. |
|
D．customers rely on their phones to obtain services |
3.If a manager should show his empathy (Paragraph6), what would he probably say?
|
A．“I know how upset you must be.” |
|
B．“I appreciate your understanding.” |
|
C．“I’m sorry for the delay.” |
|
D．“I know it’s our fault.” |
4. Customer delight is important for airlines because .
|
A．their telephone style remains unchanged |
|
B．they are more likely to meet with complaints |
|
C．the services cost them a lot of money |
|
D．the policies can be applied to their staff |
5.Which of the following is conveyed in this article?
|
A．Face-to-face service creates comfortable feelings among customers. |
|
B．Companies that promise more will naturally attract more customers. |
|
C．A company should promise less but do more in a competitive market. |
|
D．Customer delight is more important for airlines than for banks. |
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科目：高中英语 来源： 题型：单选题
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