【题目】
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Get, share & apply knowledge Offer awesome support 24/7 With a self-service online knowledge base, customers can find instant answers to their questions. This means fewer support tickets and less workload for your agents. Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more. Access anytime, anywhere ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc. There’s also no extra effort or coding at your end. All your documentation including tables, fonts (字体) sizes, large images and screenshots are automatically resized to fit smaller screens. Collaborate to create & share knowledge Bring different teams together to create and share knowledge on a central platform. Define roles and permissions for your team members to control who can access what in your knowledge base. Build private knowledge bases, accessible only to authorized users, with advanced authoring features such as conditional logic, workflows and more. 100+ settings & combinations Control and manage user access with single sign-on and advanced security settings. Design beautiful FAQs using branding features and pre-made templates (模板), or customize fully with CSS and HTML. Set up roles and permissions and combine with popular tools such as Zendesk, Google Analytics, Wufoo and more. | |||||||||||
【1】By searching the internal knowledge base, you can _______.
A.access the Help Center
B.enjoy user-friendly manuals
C.create a secure resource center
D.learn the company’s practices and policies
【2】The Knowledge Base Software can offer the following functions EXCEPT that _______.
A.users of ProProfs can read the manuals on their mobile phones
B.the service that ProProfs offers to its users is accessible around the clock
C.with ProProfs, users can readjust the size of their documentation to their screens
D.different users can be grouped together on a central platform to share knowledge
【3】How does the software ProProfs tighten its security?
A.By authorizing different users.B.By creating a central platform.
C.By offering single sign-on settings.D.By building private knowledge bases.
【答案】
【1】D
【2】C
【3】A
【解析】
本文是一篇应用文，介绍了知识库软件的功能和用户指南。
【1】细节理解题。根据Get, share & apply knowledge中的“Likewise, support agents and employees can also find instant answers by searching the internal knowledge base for any questions about company best practices, policies and more.”可知，同样，支持代理和员工也可以通过在内部知识库中搜索有关公司最佳实践、政策等的任何问题来找到即时答案，由此可知，通过搜索内部知识库，你可以了解到公司的做法和政策，故D项正确。
【2】细节理解题。根据Get, share & apply knowledge中的“Offer awesome support 24/7”， Access anytime, anywhere 中的“ProProfs ensures your documentation fits all screen sizes and is accessible on multiples devices including iPhone, iPad, Android, iOs etc.”及Collaborate to create & share knowledge 中的“Bring different teams together to create and share knowledge on a central platform.”可知，知识库软件的功能包括为用户提供的服务可以24小时不间断地访问、在手机上阅读手册以及不同的用户可以在一个中心平台上分组，共享知识，而没有提到用户可以根据屏幕重新调整文档的大小，故C项正确。
【3】推理判断题。根据Collaborate to create & share knowledge中的“Build private knowledge bases, accessible only to authorized users,”可知，只有授权的用户才能访问，由此可知，知识库软件通过授权不同的用户加强其安全性，故A项正确。
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