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I do a lot of management training each year for the Circle K Company. Among the 21 we discuss in our classes is the 22 of quality employees(雇员)

“What has caused you to stay 23 enough to become a manager?" I asked. After a while a new manager took the 24 and said slowly, "it was a baseball glove.”

Cynthia said she used to 25 a Circle K clerk job as an interim (时临的.) one while she looked for something 26 . On her second day behind the counter, she received a (an) 27 from her nine-year-old son, Jessie. He 28 a baseball glove for the little League. She 29 that as a single mother, money was 30 , and her first check would have to go for paying 31.

When Cynthia arrived for work the next morning, Partircia, the store manager asked her to come to her small office and handed her a box. “I overheard you 32 to your son yesterday,” she said, “and I know that it is 33 to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills 34 you can buy gloves. You know we can’t 35 good people like you as 36 as we would like to; but we do 37 and I want you to know how 38 you are to us.”

The thoughtfulness, empathy (同情) and love of the store manager show vividly that people 39 more how much a( n) 40 cares than how much he pays.

1.

A.topics

B.problems

C.difficulties

D.lessons

 

2.

A.employing

B.praising

C.keeping

D.improving

 

3.

A.soon

B.long

C.strong

D.calm

 

4.

A.position

B.decision

C.question

D.advice

 

5.

A.take

B.change

C.lose

D.consider

 

6.

A.lighter

B.easier

C.better

D.higher

 

7.

A.letter

B.call

C.answer

D.email

 

8.

A.bought

B.kept

C.needed

D.offered

 

9.

A.complained

B.explained

C.understood

D.admitted

 

10.

A.short

B.enough

C.spare

D.tight

 

11.

A.food

B.education

C.clothes

D.bills

 

12.

A.talking

B.crying

C.arguing

D.scolding

 

13.

A.easy

B.hard

C.simple

D.nice

 

14.

A.after

B.until

C.when

D.before

 

15.

A.value

B.remain

C.pay

D.fire

 

16.

A.much

B.many

C.pleasant

D.possible

 

17.

A.regret

B.agree

C.worry

D.care

 

18.

A.excellent

B.important

C.thankful

D.thoughtful

 

19.

A.remember

B.refuse

C.thank

D.realize

 

20.

A.mother

B.clerk

C.official

D.manager

 

【答案】

1.A

2.C

3.B

4.C

5.A

6.C

7.B

8.C

9.B

10.D

11.D

12.A

13.B

14.D

15.C

16.A

17.D

18.B

19.A

20.D

【解析】

试题分析:本文以经理给 Cynthia 的儿子买棒球手套为切入点来谈论一个公司要留住好员工,就要关心员工,关心员工的生活,而不是给他们多少钱的问题。

1.在“我们”的管理培训课上所讨论的应该是 “话题,论题”,学生容易错选B,因为汉语中常说“讨论问题”,但英语中为“解决”problem,而非“讨论”problem。选A

2.此题须从全文的整体上去把握。通过阅读全文我们得知商店经理的所作所为的目的是“留下”高素质的雇员, 因此答案是keeping。学生错选A项employing 或其他选项都是对文章的主旨把握有误,或没有细读下文就匆忙选择了。选C

3.考查词组:stay long enough“待得时间足够长”选 B

4.此处是对“我”提出问题的回答,即过了一会后 Cynthia 就以自己的切身体会回答了这个问题。take the question 的字面意思为“接受了这个问题”,也就是“回答了这个问题”。选 C

5.考查词组take the job as“做…工作”选A

6.表示她想找更好的工作选C

7.receive a call,“接到一个电话”,文章中提到“behind the counter”,说明她在上班;下文的情景又提到了她向儿子作解释和经理听到了此事,所以从情景和一般的常识上理解,她收到的不可能是letter 或email。选B

8.考查动词:表示他需要一个棒球手套。选C

9.母亲在解释为什么不能买棒球手套的原因。complain,“抱怨”;understand,“明白”;admit,“承认”。A、C、D意思都不符合文意。下文的“explain things to kids”也作了提示。选B

10.考查形容词:作为单亲母亲,钱是“紧张的”。有些学生选A项,是因为知道short有“紧缺”的意思,但是不清楚short的搭配应该是Sb. is short of money.选 D

11.考查词组:pay bills“付账”D

12.上文提到与儿子通电话,经理无意中听到母子之间的“谈话”(talking),有学生错选crying, arguing或scolding是因为加入了自己的主观臆断,文章中根本没有任何这方面的明示或暗示。选A

13.这是她苦口婆心地向儿子解释家中的困难,同时由 Cynthia 向儿子说的这些话知道儿子当时非常想要手套,由此可推断此处用 hard 为好,即“向儿子解释这些很困难”。选 B

14.考查连词:表示在买手套前要付账单。选D

15.考查动词辨析:value,“评价”;remain,“保持”;pay,“给报酬”;fire,“开除”。根据文章最后一词提示可知答案为C。

16.考查词组:as much as“尽可能多(的钱),句意是:你知道像你这样的好人,我们不能想给你多少就给多少”。选A

17.表示:我们确实很关心(在乎),选D

18.从上下文知,钱不是最重要的,而关心、同情和爱心才是最重要的。此处经理的意思是想让她明白“好员工对他们来说是多么的重要”,这才符合逻辑。选B

19.对店员的体贴、爱、同情会让人“铭记”,经理的关心胜过工资。学生易错选C项thank,是因为受中文表达的影响,而且对thank一词的搭配也不清楚,应为thank sb. for sth.。选A

20.全文谈论如何做好一个经理,Partircia 所做的一切说明商店的经理应该做什么。其他选项均与此文的主旨不符。选D      

考点; 考查故事类短文阅读

点评:做完形填空要善于抓住文章的主旨大意,不受思维定势的影响,对文章分析透彻。所以做完形填空时,对语篇情景考虑要周全。还要结合上下文,把握文意,研读细节,准确认识语境,才能做好此类题目。不要从单纯的词汇辨析或语法分析角度去做题,要以能否表达文意作为选择答案的标准。

 

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I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores.      21    the topics we discuss is the retention (保持)of quality employees -- a real challenge to managers when you consider the pay scale (薪水标准)in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22    took the question and     23      said, "It was a $19 baseball glove."

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