Question

【题目】I’m writing to complain about the service offered by your company.

I told your service department on November 21 that my washing machine needed repairing, Your service engineers have since been here four times—on December 1l, December 19, December 25 and January 5．The problem was found out on the first visit and the wrong parts were brought by different engineers on the two next visits. The correct part was fitted by the first engineer on the fourth visit.

In short, my complaints are:

a．I had to wait three weeks for an engineer to call and nearly two months for the machine to be repaired.

b．The engineers who called on December 19 and December 25 had been given wrong information by the company, which made me take two half days off unnecessarily.

c．The first and fourth visits lasted a total of thirty minutes. But in the invoice （发票）, I have to pay for four visits of four hours’ work. I will not be paying the invoice for their mistakes and I do hope to receive your answers to these complaints.

Yours,

Robert White

【1】Robert’s main purpose in writing to the company is to tell the company ________.

A．how its service department is operating

B．how its different engineers came for the repair

C．that all of the engineers didn’t give him any help

D．that he refuses to pay the company for their mistakes

【2】The first of Robert’s complaints is that________.

A．it took him three weeks to have the machine repaired

B．it took him nearly sixty days to get his machine repaired

C．it had been almost two months before the first engineer came

D．it took the engineer 3 weeks to find out something wrong with the machine.

【3】The second and third engineers brought the wrong parts because________.

A．the company didn’t tell them exactly what they should do

B．the company didn't tell them where the correct parts were

C．they were not sure about whether the machine worked or not

D．they hadn’t been told where the right parts should be fitted.

【4】It can be inferred from the letter that Robert promises to pay for________.

A．three hours’ workB．half an hour’s work

C．an hour’s workD．four hours’ work

Answer 1

【答案】

【1】D

【2】B

【3】A

【4】B

【解析】

试题分析：本文是一封信，信的内容是罗伯特先生拒绝支付维修公司两次的无用的维修，并且承诺支付半个小时的维修费用。

【1】D考查细节理解。根据 I will not be paying the invoice for their mistakes 可知我不会为他们的错误买单，所以选D。

【2】B考查细节理解。根据最开始的 a．I had to wait three weeks for an engineer to call and nearly two months for the machine to be repaired.可知可知我等了两个月，所以是60天，所以选B。

【3】A 考查细节理解。根据 b．The engineers who called on December 19 and December 25 had been given wrong information by the company,可知这两个工程师从公司带来了错误的消息，所以选A。

【4】B考查推理判断。根据 c．The first and fourth visits lasted a total of thirty minutes. But in the invoice （发票）, I have to pay for four visits of four hours’ work第一次和第四次总共持续了30分钟，可是发票上说我不得不支付4个小时，但是有效的工作只有半个小时，所以选B。