Question

【题目】假定你是李华，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你要给餐厅老板写一封投诉信。要点如下：

问题：牛肉面有苍蝇，服务员态度粗鲁。

要求：餐厅赔礼道歉。 提示词：牛肉面：beef noodles

注意：1.词数100左右。

2.可以适当增加细节，使行文流畅。

Dear Sir,

I am Li Hua, a regular customer in your restaurant.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

Answer 1

【答案】Dear Sir,

I am Li Hua, a regular customer in your restaurant. I feel bad to write to you at this moment but I am afraid that I have to make a complaint about the awful experience with your waiter.

The reason for my dissatisfaction is that your waiter’s poor service and bad attitude. Last Saturday, when having beef noodles, I suddenlyfound two flies floating in the bowl, which disgusted me a lot . So I asked the waiter to change another dish. Instead of doing so, he just said in a rude manner that he was too busy to solve the problem. There is no doubt that such a way of treating customers is unacceptable.

I’d really appreciate it if you could investigate the matter seriously, and more importantly , he must make a formal apology to me. Thank you for your consideration and I will be looking forward to your reply.

Yours,

Li Hua

【解析】

本篇书面表达属于应用文，要求考生给餐厅老板写一封投诉信，表达对就餐情况的不满意，以及要求餐厅赔礼道歉。

第一步：审题

体裁：应用文

时态：根据提示，时态应为一般过去时和一般将来时。

结构：总分法

总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。

要求：1.解释写信的目的

2.就餐时出现的问题：

1）牛肉面有苍蝇；

2）服务员态度粗鲁。

3.提出要求：要求餐厅赔礼道歉

第二步:列提纲 （重点词组）

customer; restaurant; make a complaint about; Instead of; in a rude manner; There is no doubt that; investigate; make a formal apology to sb; look forward to.

第三步：连词成句

1. I feel bad to write to you at this moment but I am afraid that I have to make a complaint about the awful experience with your waiter.

2. The reason for my dissatisfaction is that your waiter’s poor service and bad attitude.

3. Last Saturday, when having beef noodles, I suddenly found two flies floating in the bowl, which disgusted me a lot.

4. Instead of doing so, he just said in a rude manner that he was too busy to solve the problem.

5. There is no doubt that such a way of treating customers is unacceptable.

6. I’d really appreciate it if you could investigate the matter seriously, and more importantly , he must make a formal apology to me.

7. Thank you for your consideration and I will be looking forward to your reply.

根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。

第四步：连句成篇（衔接词）

1.表文章结构顺序：First of all, Firstly/First, Secondly/Second… And then, Finally, In the end, At last

2.表并列补充关系：What is more, Besides, Moreover, Furthermore, In addition As well as, not only…but (also), including,

3.表转折对比关系：However, On the contrary, but, Although+clause(从句), In spite of+n/doing,On the one hand…,On the other hand… Some…,while others…,as for, so…that…

4.表因果关系：Because, As, So, Thus, Therefore, As a result

连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，

第五步：润色修改