Dear Valued Customer,We regret that your baggage was not available to claim after your recent flight. Everything possible will be done to locate your property and return it to you promptly.For informa 题目和参考答案——青夏教育精英家教网—

Dear Valued Customer,

We regret that your baggage was not available to claim after your recent flight. Everything possible will be done to locate your property and return it to you promptly(迅速地).

For information regarding your delayed baggage, contact the United Airlines Baggage Resolution Center at its 24 hour, seven days a week

Number:

1-800-335-BAGS (2247) (US – Toll Free)

281-821-3536 (Local Houston Number)

Or visit site: http://www.united.com/for/bagtracing

As soon as you file your Delayed Baggage Report, United Airlines will begin to trace(搜寻) for your baggage system. Our Baggage Resolution staff will make every effort to call you once a day to keep you updated on our progress. Please refer to the File Reference Number on this receipt (凭证) when corresponding or calling so that we can quickly access your records,

Keep this receipt with your claim check and E-Ticket receipt until your baggage is returned to you.

In most circumstances, United Airlines will deliver your baggage when it is located. Delivery times vary depending on location.

If your baggage has not been returned to you within the initial five-day tracing period, please download a claim form at http://www.united.com/web/en-US/content/

travel/baggage/delayed.aspx and return it to us with the required documentation included.

1.Where does the report most probably come from?

A. Suitcase Tracing Center

B. Baggage Resolution Center

C. Delivery Center of United Airline

D. Information Center of the Airport

2. To inform the customer of the process, the staff at the center will __________.

A. file the customers Delayed Baggage report

B. access the customer’s record quickly

C. update the process information online daily

D. contact the customer on the phone once a day

3.What can we learn about John Jackson from the report?

A. He should call 802-247-9999 for the information about his delayed baggage.

B. He will get back his delayed baggage in less than five days.

C. He must have filed his Delayed Baggage already.

D. He may not know anything about his delayed baggage during the first five days.

4.The purpose of the passage is ______.

A. to instruct the customers how to get back their delayed baggage

B. to provide information about the location of the delayed baggage

C. to inform the customers of the time when the delayed baggage can be found

D. to tell the customers the news that their delayed baggage was delayed

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