Question

【题目】When difficult people express themselves orally, they generally want at least two things: they’re been heard and they’re been understood. As a good communicator should be a good listener, five steps are advocated towards good listening.

The first step is cooperating .【1】In fact, it's through the way you look and should while he is talking.【2】You do this by nodding your head in agreement, making certainsounds of understanding.

When the person begins to repeat what's been said, it's signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you're listening carefully and that you think what he is saying is important.

【3】At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure outwhat intention he is hoping to satisfy.

The fourth step is to summarize what you've heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you've shown that you're making an effort to understand completely.【4】Having listened carefully, you've now arrived at the point of confirming with the person that he feelsthat his thoughts have been fully voiced. 【5】

When enough sincere listening, questioning, and remembering are brought together, understanding isusually achieved and a difficult person becomes less difficult and more cooperative.

A. You may help him to fully express his thoughts and feelings.

B. Why does this happen?

C. Ask if he feels understood.

D. This increases possibility of gaining cooperation from him.

E. Talk with him about what he thinks of his expression.

F. Having heard what he has to say, the next step is clarifying.

G. How does a difficult person know that you’re listening and understanding?

Answer 1

【答案】

【1】G

【2】A

【3】F

【4】D

【5】C

【解析】本文主要告诉我们成为一个好的聆听者的五个步骤。

【1】根据空格后一句“it's through the way you look and should while he is talking.他说话时，通过你看他的方式。”而选项G“ How does a difficult person know that you’re listening and understanding?一个难以让人理解的人如何知道你在聆听在理解呢？”，正好与其是一问一答的关系，故选G.

【2】根据空格后一句“You do this by nodding your head in agreement, making certainsounds of understanding.你通过点头赞同，发出表示理解的某种声音来做到这一点”，而选项A“You may help him to fully express his thoughts and feelings.你可以帮助他充分表达他的思想和情感，”正是后一句的this所要指代的内容，故选A.

【3】此空格位于整段的句首，说明是这一段落的主旨句，根据这段的最后一句“Ask some open-ended questions, which will allow you to figure outwhat intention he is hoping to satisfy.问一些开放性的问题，这会使你弄清楚他希望表达的意图”可知，这段主要是告诉我们要弄明白他们意图要表达什么，故选F.

【4】根据空格前一句“First, if you've shown that you're making an effort to understand completely.首先，如果你已经表现出正努力去完全理解时”，可推测空格里填的是这一假设句的结果，而选项D“This increases possibility of gaining cooperation from him.这就增加了来自于他的合作”，正好在意思上与其相承接，故选D.

【5】根据空格前一句“Having listened carefully, you've now arrived at the point of confirming with the person that he feelsthat his thoughts have been fully voiced.在仔细聆听完毕之后，你就要开始让讲话的人确定：在他看来，他的思想已经充分表达出来了”，而选项C“Ask if he feels understood.问他是否认为他的话为你所理解了”真好与前一句相承接，故选C.