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     To Whom It May Concern:

          On March 5, 2012 , I bought a Perfect Muffin Kit(松饼粉 ) from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.

          Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried prapes, nuts , berries, or another favorite ingredient(配料 ) . My favorite ingredient happens to be hot sauce (沙司 ). I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.

    When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect”muffins.

     I would appreciate a full refund(退款 ) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.

    Sincerely ,

    Michelle Bauer

    56. This letter is most likely addressed to _______.

    A. a local storeowner                  B. the owner of the muffin mix company

    C. the clerk at a local muffin bakery  D. George, the cashier who sold the muffin mix

    57. The tone(语气 ) of the author can best be described as ________.

    A. embarrassed           B. hopeless          C. disappointed        D. disgusted

    58. the author was unhappy with the product because________.

    A. the directions of the product contained a mistake

    B. it was not up to the promise made on the box

    C. it was too difficult to follow the directions

    D. it was worth less money than she paid for it

    59. The author’s main purpose in writing this letter is to ________.

    A. prevent others from making the same mistake

    B. persuade the company to change the wording on their box

    C. get back all the money paid from the shop

    D. complain about how bad the muffins tasted

                          

    ACBC

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    科目：高中英语 来源：2014届福建省晋江市高二下学期第一次月考英语试卷（解析版） 题型：阅读理解

    To: "The Shoe People" <inquiries@shoepeople.com>

    From: "John Trimbald" <jtconstruction@img.com>

    Subject: Customer Complaint

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    John Trimbald, Foreman, JT Construction

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    Dear Mr. Trimbald,

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    科目：高中英语 来源：2014届重庆市高二上学期第一次月考英语试卷（解析版） 题型：阅读理解

     To Whom It May Concern:

    On March 5, 2012 , I bought a Perfect Muffin Kit from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.

    Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried grapes, nuts , berries, or another favorite ingredient . My favorite ingredient happens to be hot sauce . I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.

    When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect” muffins.

    I would appreciate a full refund( money to be returned) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.

    Sincerely，

    Michelle Bauer

    1.This letter is most likely addressed to _______.

    A．a local storeowner

    B．the owner of the muffin mix company

    C．the clerk at a local muffin bakery

    D．George, the cashier who sold the muffin mix

    2. The tone(语气 ) of the author can best be described as ________.

    A．embarrassed

    B．hopeless

    C．disappointed

    D．disgusted

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    A．the directions of the product contained a mistake

    B．it was not up to the promise made on the box

    C．it was too difficult to follow the directions

    D．it was worth less money than she paid for it

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    A．prevent others from making the same mistake

    B．persuade the company to change the wording on their box

    C．get back all the money paid from the shop

    D．complain about how bad the muffins tasted

     

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    To Whom It May Concern:

    On March 5, 2012 , I bought a Perfect Muffin Kit(松饼粉 ) from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.

    Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried prapes, nuts , berries, or another favorite ingredient(配料 ) . My favorite ingredient happens to be hot sauce (沙司 ). I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.

    When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect”muffins.

    I would appreciate a full refund(退款 ) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.

    Sincerely ,

    Michelle Bauer

    1.This letter is most likely addressed to _______.

    A．a local storeowner

    B．the owner of the muffin mix company

    C．the clerk at a local muffin bakery

    D．George, the cashier who sold the muffin mix

    2.The tone(语气 ) of the author can best be described as ________.

    A．embarrassed

    B．hopeless

    C．disappointed

    D．disgusted

    3.The author was unhappy with the product because________.

    A．the directions of the product contained a mistake

    B．it was not up to the promise made on the box

    C．it was too difficult to follow the directions

    D．it was worth less money than she paid for it

    4.The author’s main purpose in writing this letter is to ________.

    A．prevent others from making the same mistake

    B．persuade the company to change the wording on their box

    C．get back all the money paid from the shop

    D．complain about how bad the muffins tasted

     

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    To whom it may concern,

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    With great displeasure,

    Phyllis Dooley

    1.When Phyllis wrote her letter, she felt ______．

        A．tired          B．fooled         C．annoyed        D．ashamed

    2.What was Phyllis' destination when she left home on January 5?

        A．Denver．       B．Houston．     C．Aspen．        D．Not mentioned

    3.What happened to Phyllis on her day coming home?

        A．She took a taxi to Houston airport．

        B．Her flight to Houston was cancelled．

        C．Her flight was delayed for five hours．

        D．She missed her connection in Denver．

     

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