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    To whom it may concern,

    This letter describes the worst travel experience I have ever had．The problems we had were the result of poor management and thoughtless employees．Your airline should be ashamed of treating its  customers so poorly．

    On January 5, we arrived in Denver from Houston and checked in for our next flight．It wasn't long before the agent announced that our flight would be delayed because of a mechanical problem． The equipment was in Aspen, and they expected it to be repaired soon．

    Soon shortly turned to much later, and during the delay, weather temporarily closed the Aspen airport．The weather cleared in Aspen and the plane took off very late for Denver．While it was in the air, the agent announced that the plane would be used for the next flight and that our flight was being cancelled．

    This cancellation struck me as being unfair．There was a mad scramble （争先恐后） as the 50 or so passengers scheduled for our flight fought for seats on later flights．When the dust settled, we were wait-listed on the 9'-00 flight the next morning．We had to spend the night in the airport．

    Coming home was no better．Because of a mechanical problem, it looked like we would miss our connection in Denver．The agent assured us they would hold the Newark flight for us．Needless to say, the flight to Houston taxied out as we pulled into the gate．Arrangements were made for us to take the next flight, so we sat in the airport for 5 hours．When we finally arrived in Houston, our skis were missing．As of this writing, the skis have not been found．

    Nothing you can do will make us feel better about our flights．If you are a responsible business, however, you will do what you can to see that passengers in the future are treated better．

    With great displeasure,

    Phyllis Dooley

    64．When Phyllis wrote her letter, she felt ______．

           A．tired              B．fooled            C．annoyed          D．ashamed

    65．What was Phyllis' destination when she left home on January 5?

           A．Denver．          B．Houston．       C．Aspen．           D．Not mentioned

    66．What happened to Phyllis on her day coming home?

           A．She took a taxi to Houston airport．

           B．Her flight to Houston was cancelled．

           C．Her flight was delayed for five hours．

           D．She missed her connection in Denver．

     CDD

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    24．A．after  B．before      C．early D．late
    25．A．Suddenly  B．Fortunately      C．Quickly    D．Soon
    26．A．advice      B．measures   C．notice       D．notes
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    28．A．book B．speech      C．letter D．record
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    科目：高中英语 来源：2014届福建省晋江市高二下学期第一次月考英语试卷（解析版） 题型：阅读理解

    To: "The Shoe People" <inquiries@shoepeople.com>

    From: "John Trimbald" <jtconstruction@img.com>

    Subject: Customer Complaint

    To Whom it May Concern,

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    John Trimbald, Foreman, JT Construction

    To: “John Trimbald” <jtconstruction @ img. com>

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    Dear Mr. Trimbald,

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    Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.

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    1.The first email is basically an email of        .

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    B．The color of the boots had shaded a lot.

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    D．The patterns of the boots didn’t satisfy the workers.

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    C．To prevent the crew from danger.           D．To protect the boots from concrete.

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    科目：高中英语 来源：2014届重庆市高二上学期第一次月考英语试卷（解析版） 题型：阅读理解

     To Whom It May Concern:

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    Michelle Bauer

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    D．George, the cashier who sold the muffin mix

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    B．hopeless

    C．disappointed

    D．disgusted

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    B．it was not up to the promise made on the box

    C．it was too difficult to follow the directions

    D．it was worth less money than she paid for it

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    A．prevent others from making the same mistake

    B．persuade the company to change the wording on their box

    C．get back all the money paid from the shop

    D．complain about how bad the muffins tasted

     

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    科目：高中英语 来源：2013届福建省高二下学期期末考试英语试卷（解析版） 题型：阅读理解

    To Whom It May Concern:

    On March 5, 2012 , I bought a Perfect Muffin Kit(松饼粉 ) from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.

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    When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect”muffins.

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    Sincerely ,

    Michelle Bauer

    1.This letter is most likely addressed to _______.

    A．a local storeowner

    B．the owner of the muffin mix company

    C．the clerk at a local muffin bakery

    D．George, the cashier who sold the muffin mix

    2.The tone(语气 ) of the author can best be described as ________.

    A．embarrassed

    B．hopeless

    C．disappointed

    D．disgusted

    3.The author was unhappy with the product because________.

    A．the directions of the product contained a mistake

    B．it was not up to the promise made on the box

    C．it was too difficult to follow the directions

    D．it was worth less money than she paid for it

    4.The author’s main purpose in writing this letter is to ________.

    A．prevent others from making the same mistake

    B．persuade the company to change the wording on their box

    C．get back all the money paid from the shop

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    科目：高中英语 来源：2011-2012学年北京市海淀区高三上学期期中练习英语题 题型：阅读理解

    To whom it may concern,

    This letter describes the worst travel experience I have ever had．The problems we had were the result of poor management and thoughtless employees．Your airline should be ashamed of treating its  customers so poorly．

    On January 5, we arrived in Denver from Houston and checked in for our next flight．It wasn't long before the agent announced that our flight would be delayed because of a mechanical problem． The equipment was in Aspen, and they expected it to be repaired soon．

    Soon shortly turned to much later, and during the delay, weather temporarily closed the Aspen airport．The weather cleared in Aspen and the plane took off very late for Denver．While it was in the air, the agent announced that the plane would be used for the next flight and that our flight was being cancelled．

    This cancellation struck me as being unfair．There was a mad scramble （争先恐后） as the 50 or so passengers scheduled for our flight fought for seats on later flights．When the dust settled, we were wait-listed on the 9'-00 flight the next morning．We had to spend the night in the airport．

    Coming home was no better．Because of a mechanical problem, it looked like we would miss our connection in Denver．The agent assured us they would hold the Newark flight for us．Needless to say, the flight to Houston taxied out as we pulled into the gate．Arrangements were made for us to take the next flight, so we sat in the airport for 5 hours．When we finally arrived in Houston, our skis were missing．As of this writing, the skis have not been found．

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    With great displeasure,

    Phyllis Dooley

    1.When Phyllis wrote her letter, she felt ______．

        A．tired          B．fooled         C．annoyed        D．ashamed

    2.What was Phyllis' destination when she left home on January 5?

        A．Denver．       B．Houston．     C．Aspen．        D．Not mentioned

    3.What happened to Phyllis on her day coming home?

        A．She took a taxi to Houston airport．

        B．Her flight to Houston was cancelled．

        C．Her flight was delayed for five hours．

        D．She missed her connection in Denver．

     

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