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     Have you ever asked your customers and potential customers how they'd like to hear from you?Some
of them might check email messages regularly throughout the day; some of them might check their messages only once or twice a day; and some of them might not use email at all.
     If you've been automatically using email to avoid lengthy phone conversations, first check to see if that's
also your customers' preferred method of communication.Then consider the benefits of picking up the
phone.
     I know, email is convenient.It gives you a record of what was said, and it lets you communicate without wasting any time on chitchat.But it also removes that little human bond of friendliness.It prevents you from
finding a common ground-such as a shared interest in a hobby.The phone allows that.
     Using the telephone also aids in communication.A misunderstood question in an email can take several
messages back and forth to clarify.On the phone you can say "No, I meant..."and then you can restate your question in a different way.Instead of being a timewaster, the phone can sometimes be a timesaver.
     Be sure to ask your customers if they'd prefer documents sent to them by email or fax -because some
people really do prefer the fax.Remember that they're busy too.They might not want to sit at their computer opening files and printing pages of documents.For some, it's much more convenient to walk over to the fax machine and pick up the preprinted documents.
     There's an old saying:People don't care how much you know until they know how much you care.Let
your customers know that you care about communicating with them in their way.Asking is merely adding
another level of customer service.
      Knowing how your people like to communicate can be even more important with prospective customers.
      Say you're sending a proposal for a project and competing with another vendor.If you assume that your prospective client reads his or her email regularly you might transmit your proposal as an attachment.
     If your assumption is wrong, and if your competitor has taken the time to learn that your prospective
customer really wants to receive documents via fax, your prospective client might not even see your
proposal until after the job is awarded.
      It only takes a minute to ask the question, and it might make a big difference in your income.
                                              Ways of__1__with your customers
Advantages Disadvantages
   2  ways
Using e­mail    3    long phone conversations. There is a    4   of  friendliness.
Using  the tele­ phone ?Help you find what others have in__5__with yourself.
?Help you to__6__time in communication.

Maybe the  conversation   7   long.
Using  the fax Busy people can gain more time,, by means of picking up the preprinted  8  .
  9   Knowing your customers'way of communication might have an__10__on your income.

1.communicating 2.Various/Different/Varied 3.Avoid 4.lack 
5.common 6.save 7.lasts 8.documents 9.Summary/Conclusion 10.influence/effect/impact 
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科目:高中英语 来源:2007年普高等学校招生全国统一考试、英语(江西卷) 题型:050

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  The literal meaning of philosophy is “love of wisdom”.But this meaning does not tell us very much.Unlike the other discilines(学科), philosopjy cannot e defined by what you study , because it si actually unlimited.Anything can be the subject matter of philosophy:are, history, law, language, literature, mathematics, and in fact, the other academic disciplines are directly related to philosopkhy.For this reason you get a Doctorate(博士学位)of Philosoophy(Ph.D.)in biochemisty, or computer science, or psychology.

  Two broad sub-fields of philosophy are logic and the history of philosophy.Logic is the science of argument and eritical thinkging.It provides sound methods for distinguishing good from bad reasonign.The history of philosopjy involives the study of major philosophers and perrsiad in the development of philosophy.

  Of what use is philosophy? First it is useful in educational advancemet.It is necessary for undesrtanding other disciplines.Only philosopjy questiong the nature of the concepts used in a discipline, and its relatin to other disco[;omes.And throught the stdy of philosophy, one develops sound methods of research and analysis that can be applied to any field.

  There are a number of gengral uses of philosophy.It strengthens one’s ability to solve problesm, to communieate, to organize ideas and issues, to presuade, and to takewhat is the most important form a large quamity of data.These general uses are of great benefit in the career firld, not necessarily ofr boutaining onej’s first job after graduation , but for preparing for posttions of responsibility, managemetn and leadershin later on.It is very shor sihte after all, to take a course of studies only for the purpose of getting one’s first job.The useful skills developed throught the study of philosophy hav significang long-term benefits in canreer advancement.No other discipline systematically follows the ideals of wisdom, leadership, and capacity to reasolve human conflict.

(1)

Accprdomg to Paragraph 1.philosophy can best be described as the study of ________

[  ]

A.

social sciences

B.

natural sciences

C.

both social and natural sciences

D.

the subject matter of politics

(2)

With the study of philosophy, you can ________

[  ]

A.

become a great leader

B.

succeed in everything

C.

find a good job soon after graduation

D.

make progress in your career development

(3)

According to the passage, which of the follwing statements is TRUE?

[  ]

A.

Philosophy is an independent discipline.

B.

Logic helps you to become a better thinker.

C.

The study of philosophy brings you immediate benefits.

D.

The meaning of philosophy is too limited to define.

(4)

From the passage, we can conclude ________

[  ]

A.

not all the subjects have to do with philosophy

B.

a person will get a Ph.D.if he/she studies philosophy

C.

philosophy can be helpful for the study of any other subjects

D.

philosophy is the only solution to all the probleras in the world

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