India attained(获得)_______ independence in 1947 after _______ long struggle.
A. /; a B. the; a
C. an; / D. an; the
科目:高中英语 来源:2014-2015学年内蒙古巴彦淖尔市高二10月月考英语试卷(解析版) 题型:单项填空
---He has been working hard all the time.
---__________ he got full marks in the last English test.
A. No wonder B. No doubt
C. No need D. After all
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科目:高中英语 来源:2014-2015学年江苏东台三仓中学高一12月月考英语试卷(解析版) 题型:书面表达
你是李华,向Teenagers杂志Conversation With Broad 栏目的负责人Brand写了一封信,向他叙述与父母的一次冲突,并请求他们的建议。请根据下图完成该信。
注意:
可适当增加细节。
词数120字左右。信的开头已给出,不计入总词数。
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科目:高中英语 来源:2014-2015学年江苏东台三仓中学高一12月月考英语试卷(解析版) 题型:单项填空
I _______ use a clock to wake me up because at six o’clock every morning the train comes by my house.
A. couldn’t B. mustn’t
C. shouldn’t D. needn’t
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科目:高中英语 来源:2014-2015学年江苏东台三仓中学高一12月月考英语试卷(解析版) 题型:单项填空
---- Do you still remember the accident?
---- Yes. Actually, I have experienced nothing more ___________.
A. frighten B. to be frightening
C. frightened D. frightening
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科目:高中英语 来源:2014-2015学年湖北黄石第三中学高二上期中英语试卷(解析版) 题型:阅读理解
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Effects of customer complaints on business.
B. Tips for handling complaints from customers.
C. Importance of dealing with customer complaints.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with
B. are sometimes beneficial
C. can actually be avoided
D. are really quite annoying
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. believable B. touching
C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint impatiently.
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科目:高中英语 来源:2014-2015学年湖北黄石第三中学高二上期中英语试卷(解析版) 题型:单项填空
I am not sure exactly how much money you will receive, but it will ______cover your major expense.
A. frequently B. confidently
C. roughly D. efficiently
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科目:高中英语 来源:2014-2015学年湖北长阳第一高级中学高一上期中英语试卷(解析版) 题型:单项填空
Judy and I are flying to London for a holiday and I will ________ the chance to practice my spoken English.
A. get used to B. catch up with
C. go through D. make use of
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科目:高中英语 来源:2014-2015学年甘肃省高一上第一学段考试英语试卷(解析版) 题型:阅读理解
How to prepare for exams? Well, it is a big question that you always ask yourself.
There is no short cut to success, which is the first thing you should remember. For this reason you have to study hard first of all. Besides, here are some tips for you.
Never fear or hate exams and be confident. Some students study well but still may be afraid of exams and due to this reason they won’t be able to get good marks. So leave all your fears behind and free your mind before starting your studies. You have to be confident and it is the most important thing for attaining victory.
Prepare a good timetable. Prepare a timetable before starting your studies. This should include all subjects, but tough subjects can be given more time while easier ones less. And remember some time shall be spared for entertainment and also there should be enough break time between each subject.
Select a proper atmosphere for studying. No need to explain this point. Can anyone study well while watching TV? So select a place where you feel comfortable and can concentrate. And importantly it is better to study early in the morning when you will have quiet surroundings and you can concentrate more.
Make notes while studying. This is a very important point. Make small notes while studying can help you remember all the points. It will work better if you use these notes for revision in the last one or two hours than you skip through pages of your textbook. It won’t take much time to go through these notes.
Write well. As we all know, the first impression is the best impression. So your handwriting affects your marks. Try to write neatly. If it is not good enough, don’t worry; if you present it in a good manner you can score more marks.
1.Which proverb can show the writer’s attitude towards our studies?
A. No pains, no gains.
B. Knowledge is power.
C. It’s never too old to learn.
D. Nothing is impossible for a willing heart.
2.Why do some students hate exams according to the passage?
A. Because they think exams are meaningless.
B. Because preparing for exams takes up most of their time.
C. Because there are too many exams at school.
D. Because they don’t have enough self-confidence.
3.Why does the writer say “No need to explain this point” in Paragraph 5?
A. Because it’s difficult to explain.
B. Because it’s easy to understand.
C. Because we need to study in silence.
D. Because a proper atmosphere can be formed anywhere.
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