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19.Odland remembers like it was yesterday working in an expensive French restaurant in Denver.The ice cream he was serving fell onto the white dress of a rich and important woman.
Thirty years have passed,but Odland can't get the memory out of his mind,nor the woman's kind reaction.She was shocked,regained calmness and,in a kind voice,told the young Odland."It's OK.It wasn't your fault."When she left the restaurant,she also left the future Fortune 500CEO with a life lesson:You can tell a lot about a person by the way he or she treats the waiter.
Odland isn't the only CEO to have made this discovery.Rather,it seems to be one of those few laws of the land that every CEO learns on the way up.It's hard to get a dozen CEOs to agree about anything,but most agree with the Waiter Rule.They say how others treat the CEO says nothing.But how others treat the waiter is like a window into the soul.
Watch out for anyone who pulls out the power card to say something like,"I could buy this place and fire you,"or"I know the owner and I could have you fired."Those who say such things have shown more about their character than about their wealth and power.
The CEO who came up with it,or at least first wrote it down,is Raytheon CEO Bill Swanson.He wrote a best-selling book called Swanson's Unwritten Rules of Management.
"A person who is nice to you but rude to the waiter,or to others,is not a nice person,"Swanson says."I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables."

32.What happened after Odland dropped the ice cream onto the woman's dress?D
A.He was fired.
B.He was blamed.
C.The woman left the restaurant at once.
D.The woman comforted him.
33.Odland learned one of his life lessons fromD.
A.an interesting best-selling book
B.the advice given by the CEOs
C.an article in Fortune
D.his experience as a waiter
34.According to the text,most CEOs have the same opinion aboutB.
A.Fortune 500companies
B.the Waiter Rule
C.Swanson's book
D.the Management Rules
35.From the text we can learn thatA.
A.one should respect others no matter who they are
B.CEOs often show their power before others
C.one should be nicer to important people
D.CEOs often have meals in expensive restaurants.

分析 本文讲述的作者在一酒店打工时把冰激凌弄到一位贵妇身上,却没受到责备,反而得到了安慰,那位贵妇的话成了许多CEO管理员工的准则,核心就是人与人之间应相互尊重.通过这件事懂得了善待别人的道理,也懂得了如何看待周围的人.

解答 32.答案是D.细节理解题,根据第二段第三行"It is OK.It wasn't your fault."说明那个女性安慰了他,故C正确.
33.答案是D.推理判断题.根据文章第二段可知 Odland是通过自己作为服务员所亲身经历的这个事情得出的这个结论:通过对待服务员的方法可以判断一个人的品行.故A正确.
34.答案是B. 细节理解题.根据第四段2,3行It's hard to get a dozen CEO's to agree about anything,but most agree with the Waiter Rule.说明大部分的CEO都同意the Waiter Rules.故B正确.
35.A 推理判断题.文章中讲述了一位全球500强企业的CEO在做服务员的时候遇见的一件事情,告诉我们要判断一个人的品行,可以通过他对待别人的方式来判断.故A正确.

点评 本文有很强的思想性,在阅读的时候要注意每一段的中心思想,了解作者的观点及倾向.注意推理与演绎,更要关注细节.阅读理解题测试考生在阅读基础上的逻辑推理能力,要求考生根据文章所述事件的逻辑关系,对未说明的趋势或结局作出合理的推断;或根据作者所阐述的观点理论,对文章未涉及的现象、事例给以解释.考生首先要仔细阅读短文,完整了解信息,准确把握作者观点.

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