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    【题目】假设你是李华，你于 2 月 25 日在购书网站 www.lovereading.com 上购买了 The Call of the Wild一书。收到后发现一些问题，请就此事给 lovereading.com 写一封信投诉，要点如下：

    1.写信目的； 2.存在问题； 3.要求建议。

    注意:1. 词数 100 左右；

    2.可适当增加细节，以使行文连贯。

    Dear Sir/Madam,

    __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

    Yours,

    Li Hua

    【答案】Dear Sir/Madam,

    I am Li Hua, a frequent customer of your website. I feel terrible to trouble you but I have to make a complaint about my terrible shopping experience on www.lovereading.com, which used to be my most reliable online bookstore.

    On February 25th, I ordered the novel The Call of the Wild on your website. Unexpectedly, it was one week later that the book was delivered. What's worse, when I opened the parcel, I was disappointed to discover the front cover was damaged. The last straw was that several pages of the newly published book were missing You can never imagine how annoyed I was at that moment.

    I strongly recommend that you should either offer me a replacement or give me a full refund. Above all, good service leads to booming business. I believe you will take my complaint seriously and I am looking forward to your early response.

    Yours,

    Li Hua

    【解析】

    本篇书面表达属于应用文，要求考生写一投诉信，就自己在购书网站上购买的The Call of the Wild一书出现的问题进行投诉并提出建议。

    第一步：审题

    体裁：应用文

    时态：根据提示，时态应为一般过去时和一般现在时。

    结构：三段式结构。第一段描述写信目的；第二段描述存在的问题；第三段讲述解决方案的要求和建议。

    要求：1.写信目的（make a complaint）

    2.描述问题

    1）发货时间晚（one week later）

    2）封面损坏（the front cover was damaged）

    3) 页码缺失。（pages missing）

    3.解决方案的要求和建议：退换书籍或全额退款（offer me a replacement or give me a full refund）

    第二步:列提纲 （重点词组）

    feel terrible to do; make a complaint about; used to be; it was+强调部分+that+其他内容; what’s worse; be disappointed to do; either…or; above all; take sth. seriously; look forward to

    第三步：连词成句

    1. I feel terrible to trouble you but I have to make a complaint about my terrible shopping experience on www.lovereading.com, which used to be my most reliable online bookstore.

    2. Unexpectedly, it was one week later that the book was delivered.

    3. What's worse, when I opened the parcel, I was disappointed to discover the front cover was damaged.

    4. I strongly recommend that you should either offer me a replacement or give me a full refund.

    5. Above all, good service leads to booming business.

    6. I believe you will take my complaint seriously and I am looking forward to your early response.

    根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。

    第四步：连句成篇（衔接词）

    1.表并列补充关系：what’s worse; besides; moreover; furthermore

    2.表并列选择关系：either… or

    连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，

    第五步：润色修改

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