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To be culturally competent, nurses need to understand their own world views and those of the patients. This cultural competence allows you to see the entire picture and improves the quality of care and health outcomes.

   Cultural competence means to really listen to the patients, to find out and learn about the patients' beliefs with regards to health and illness, to provide culturally appropriate care, and to understand culturally influenced health behavior.

   Since the viewpoint of diseases and their causes varies from culture to culture, these individual preferences affect the approaches to health care. Culture also influences how people seek health care and how they behave towards health care providers. Health care providers must possess the ability and knowledge to communicate and understand health behavior influenced by culture. Thus, to deliver culturally competent care, related policies, practices and procedures should be developed.

   CR Meyer, the author of the book, Medicine's Melting Pot, describes four major challenges in health care .The first is the challenge of recognizing clinical(临床的) differences among people of different racial groups. The second is communication. This deals with everything from the need for translators to the differences in words in various languages. Some patients, even in Western cultures don't want to talk about personal matters. The third challenge is ethics(道德规范). Respect for the belief systems of others and the effects of those beliefs on well-being are very important to competent care. The final challenge involves trust. For some patients, authoritative figures are immediately mistrusted, sometimes for good reason. Having been victims of accidents at the hands of authorities in their homelands, many people are as cautious of caregivers themselves as they are of the care.

   As individuals, nurses and health care providers, we need to learn to ask questions skillfully and show respect for different cultural beliefs. Most importantly, we must listen to our patients carefully. The main source of problems in caring for patients from diverse cultural backgrounds is the lack of understanding.

81. According to the passage, what can lead to the improvement of the quality of health care? 

(No more than 2 words ) (2 marks)

   ______________________________________________________________________________________

 

82. Why are people from different countries likely to have different approaches to health care?

(No more than 13 words) (2 marks)

   ______________________________________________________________________________________

83. According to CR Meyer, why are many people cautious of both caregivers and the care?

 ( No more than 16 words ) (3 marks)

   _______________________________________________________________________________________                                        

  

84. How can the care providers avoid the problems caused by the lack of understanding?

(No more than 17 words) (3 marks)

   _______________________________________________________________________________________

81. Cultural competence.

82. Because the viewpoint of diseases and their causes varies from culture to culture.

   / Because of their various viewpoint of disease and their causes.

83. Because they used to be victims of accidents at the hands of authorities in their homelands.

84. By asking questions skillfully, showing respect for different cultural beliefs and listening to the patients carefully.

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A. by a kitchen equipment salesman

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C. by a marketing genius called Dick McDonald.

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1.Political leaders wanted to spend money encouraging people to buy houses because______.

A.owning a home was undoubtedly good

B.homeownership could shape a country

C.houses could save families and America

D.homeownership was unconquerable

2.The underlined sentence in Para. 2 means ______.

A.homeownership has quite a lot of bad effects

B.there might be another housing breakdown in the U.S.

C.the existing-home sales will keep decreasing in the U.S.

D.the result of homeownership is much worse than it appears

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A.Americans choose to live out of urban areas

B.it is the way to wealth to have one’s own house

C.it is hard for Americans to get a home loan

D.homeownership has made many people out of work

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McDonald's is the world single biggest food provider with annual sales of around $12.4bn. And the company's symbol Ronald McDonald is now (or so the company claims) the word's most recognized person after Santa Claus.
  The first McDonald's restaurant was opened in San Bernardino, California, in 1948 by brothers Mac and Richard “Dick” McDonald. Mac ran the restaurant side; Dick was the marketing genius. He had already invented the drive-in laundry and had been the first person to use neon lights in advertising. Now he spotted the gap in the post-war, baby-boom market for cheap, family-orientated restaurants with simple menus, standardized food and efficient service.
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51. McDonald's was founded _____.
  A. by a kitchen equipment salesman .

B. in California.
  C. by a marketing genius called Dick McDonald.

D. after the first World War.
52. What do we know about McDonald's brothers?
  A. They were not McDonald's founders although they named the restaurant.
  B. Their business was still in depression after several years.
  C. They had clear job separation on business.
  D. They sold their restaurant to a salesman in 1954.
53. Which is not Kroc's contribution to McDonald's ?
  A. He launched the restaurant image Ronald McDonald on to television.
  B. Under his lead, international cuisine as the Big Mac and the Egg McMuffin earned worldwide fame
  C. He spotted the gap in postwar market for cheap, family-orientated restaurants.
  D. He built McDonald's empire with a philosophy which led to its world domination.
54. Which statement is true according to the passage?
  A. The single biggest food provider was however, not named after its founder
  B. The international cuisine as the Big Mac, a beef hamburger, is provided every chain restaurant in the world.
  C. Employees in McDonald's have no time to lean.
  D. The symbol Ronald McDonald, means fun in any language, is said to the word most recognized person after Santa Claus.

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